PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 24 Hour Fitness and Lifetime Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

24 Hour Fitness
Lifetime Fitness

24 Hour Fitness and Lifetime Fitness Overview

Total reviews
239
661
Company responses
0
0
Issues resolved
2
3

Lifetime Fitness was first mentioned on PissedConsumer on Jul 14, 2008 and since then this brand received 661 reviews. It is 422 reviews more than 24 Hour Fitness received since Jan 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with 24 Hour Fitness customer support team than with Lifetime Fitness customer service.

24 Hour Fitness and Lifetime Fitness Consumer Ratings

Rank
35 out of 602 in Fitness Centers category
37 out of 602 in Fitness Centers category
Customer service
45 in category
32 in category
Staff
34 in category
40 in category
Product or Service Quality
41 in category
22 in category

According to consumer ratings and reviews, 24 Hour Fitness ranks 2 points higher in the Fitness Centers category than Lifetime Fitness. People gave 24 Hour Fitness 1.4 stars for Customer service criterion in Fitness Centers category and it is 88 points higher than the worst rated brand in this category. At the same time, Lifetime Fitness was rated 1.5 stars for Customer service criterion in this category and it is 101 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that 24 Hour Fitness has a higher rating than Lifetime Fitness. Regarding Product or Service Quality criterion, consumers gave 24 Hour Fitness 2 stars and it is 69% greater than other in category. Lifetime Fitness however was rated 2.3 stars and it is 83% greater than other in category.

24 Hour Fitness and Lifetime Fitness Rating Details

Customer service
1.4 (73 reviews)
1.5 (249 reviews)
Reviewer's quote

...Till date I have called the customer service like 100 times NEVER ONCE HAVE I GOT THROUGH!!!! WORST POSSIBLE CUSTOMER SERVICE. I went to actual facility and asked General Manager, Assistant Manager, in the East Plano, TX facility. They did just the customary lip service...

Iman

...Rate increases for equipments! Dirty gym! Overly crowded classes/not enough options! Ridiculous pricing at cafe! Customer service is horrible ! If you chose to join read everything and get it in writing!..

Theresa
Staff
2 (67 reviews)
1.9 (249 reviews)
Reviewer's quote

Staff jon and carsyn are very rude to me. Arguing with the member..

PissedConsumer1762896

...The staff don't even speak to you unless they can get money from you. The manager does say hello, but thats it. The cleanliness of the bathrooms are just ok, and thats because they won't give the guy who cleans any help...

ken h
Product or Service Quality
2 (59 reviews)
2.3 (221 reviews)
Reviewer's quote

...Like too many companies, when the chips are down, 24 seems to favor furthering their bottom line by cost cutting and marketing over providing good service..

Richard G

...We are SOAKED! Plus, when the air quality is so bad, so stifling, you don't work out as well as you should. Please tell me why this club, bringing in what it does with membership dues, cannot get the air conditioning fixed..

Lisa T

24 Hour Fitness and Lifetime Fitness Pros and Cons

Pros
  • I like the gym
  • Great locations
  • Weights are great
  • Location
  • Equipment
  • Facility
Cons
  • Customer service
  • Company does not care to address consumer complaints
  • Management
  • Customer service
  • Billing practices
  • New managment

24 Hour Fitness and Lifetime Fitness Most Positive Reviews

Top rated reviews
4.2

I go to the gladstone 24 hour i have noted that since they have a new manager the place is not clean the pool and the...

5

Spin Cycle teacher Becky B. Is very rude and disrespectful. She brings her personal problems to class and make...

24 Hour Fitness and Lifetime Fitness Most Critical Reviews

Lowest rated reviews
1

I was a manager for 6 yrs and a member for over 10. I never had any issues with the gyms myself, but yes, the company...

1

They also wouldn't let guests in on weekends or sunny days during the short summer. What good is a guest pass? Since I...

24 Hour Fitness and Lifetime Fitness Latest Reviews

Recent published reviews
2

Staff jon and carsyn are very rude to me. Arguing with the member

Read all 239 reviews

In Woodbury mn most there are immature homeless types smiling big daily just to enter this not a good gym to go? What ma...

Read all 661 reviews

24 Hour Fitness and Lifetime Fitness Products and Services

Most reviewed product and services
  • 24 Hour Fitness Membership (100 reviews)
  • 24 Hour Fitness Manager (15 reviews)
  • 24 Hour Fitness Customer Care (15 reviews)
  • Lifetime Fitness Membership (216 reviews)
  • Lifetime Fitness Customer Care (72 reviews)
  • Lifetime Fitness Manager (36 reviews)