PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 24 Hour Fitness and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

24 Hour Fitness
La Fitness

24 Hour Fitness and La Fitness Overview

Total reviews
239
1559
Company responses
0
0
Issues resolved
2
5

La Fitness was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 1559 reviews. It is 1320 reviews more than 24 Hour Fitness received since Jan 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with 24 Hour Fitness customer support team than with La Fitness customer service.

24 Hour Fitness and La Fitness Consumer Ratings

Rank
35 out of 614 in Fitness Centers category
44 out of 614 in Fitness Centers category
Customer service
46 in category
48 in category
Staff
34 in category
55 in category
Product or Service Quality
42 in category
43 in category

According to consumer ratings and reviews, 24 Hour Fitness ranks 9 points higher in the Fitness Centers category than La Fitness. People gave 24 Hour Fitness 1.4 stars for Customer service criterion in Fitness Centers category and it is 88 points higher than the worst rated brand in this category. At the same time, La Fitness was rated 1.4 stars for Customer service criterion in this category and it is 86 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that 24 Hour Fitness has a higher rating than La Fitness. Regarding Product or Service Quality criterion, consumers gave 24 Hour Fitness 2 stars and it is 69% greater than other in category. La Fitness however was rated 1.9 stars and it is 68% greater than other in category.

24 Hour Fitness and La Fitness Rating Details

Customer service
1.4 (73 reviews)
1.4 (318 reviews)
Reviewer's quote

...Till date I have called the customer service like 100 times NEVER ONCE HAVE I GOT THROUGH!!!! WORST POSSIBLE CUSTOMER SERVICE. I went to actual facility and asked General Manager, Assistant Manager, in the East Plano, TX facility. They did just the customary lip service...

Iman

...Zero customer service or satisfaction. My other complaint is that there is only one machine (I forgot the name) that is available and was constantly in use. Lastly, this place seemed dangerous...

PissedConsumer1670126
Staff
2 (67 reviews)
1.6 (297 reviews)
Reviewer's quote

Staff jon and carsyn are very rude to me. Arguing with the member..

PissedConsumer1762896

...Well, I asked how often and how do you know she cleaned the area? He said "I take the word of my staff. I suggested she record when she checked bathroom -date, time, and her initials. He snapped and said she is his best worker and that he trusted her...

Dr Johnnie J
Product or Service Quality
2 (59 reviews)
1.9 (263 reviews)
Reviewer's quote

...Like too many companies, when the chips are down, 24 seems to favor furthering their bottom line by cost cutting and marketing over providing good service..

Richard G

...Worst customer service I had ever see..

Maria Z

24 Hour Fitness and La Fitness Pros and Cons

Pros
  • I like the gym
  • Great locations
  • Weights are great
  • Location
  • Location near my house
  • Equipment
Cons
  • Customer service
  • Company does not care to address consumer complaints
  • Management
  • Customer service
  • Management not properly trained
  • Rude staff

24 Hour Fitness and La Fitness Most Positive Reviews

Top rated reviews
4.2

I go to the gladstone 24 hour i have noted that since they have a new manager the place is not clean the pool and the...

5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

24 Hour Fitness and La Fitness Most Critical Reviews

Lowest rated reviews
1

I was a manager for 6 yrs and a member for over 10. I never had any issues with the gyms myself, but yes, the company...

1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

24 Hour Fitness and La Fitness Latest Reviews

Recent published reviews
2

Staff jon and carsyn are very rude to me. Arguing with the member

Read all 239 reviews
1

2 days in a row the women's shower area is filthy. I spoke with management about this matter. We then went into the...

Read all 1559 reviews

24 Hour Fitness and La Fitness Products and Services

Most reviewed product and services
  • 24 Hour Fitness Membership (100 reviews)
  • 24 Hour Fitness Manager (15 reviews)
  • 24 Hour Fitness Customer Care (15 reviews)
  • La Fitness Membership (428 reviews)
  • La Fitness Personal Trainer (145 reviews)
  • La Fitness Manager (129 reviews)