PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Equinox Fitness and 24 Hour Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Equinox Fitness
24 Hour Fitness

Equinox Fitness and 24 Hour Fitness Overview

Total reviews 15 273
Company responses 0 0
Issues resolved 0 3

Equinox Fitness and 24 Hour Fitness Consumer Ratings

Rank
75 out of 408 in Fitness Centers category
47 out of 408 in Fitness Centers category
Price Affordability
89 in category
55 in category
Value for money
67 in category
53 in category
Customer service
139 in category
52 in category
Cleanliness
51 in category
72 in category

Equinox Fitness and 24 Hour Fitness Rating Details

Price Affordability
1.6 (7 reviews)
2.2 (63 reviews)
Reviewer's quote

Has not responded to membership cancellation request

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I'm one of the thousands that had paid lots of money upfront for a locked in annual membership price. Unfortunately they are kicking out those members in any which way they can. At first they just sent emails saying your annual price you paid $1000 to lock in is now doubling or tripling...

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Value for money
1.6 (7 reviews)
1.9 (46 reviews)
Reviewer's quote

...Their staff is extremely rude, and actively participates in the company's efforts to extort and steal money from their clients. I will NEVER be a member at their gym again..

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...But taking my money. Cancelled. But can't get a hold of anybody...

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Customer service
1 (7 reviews)
1.4 (88 reviews)
Reviewer's quote

I had a disagreement and because I did not want to talk to Charlie then he cancelled my membership. The club does what ever they want. They close the steam and sauna and time they want to. They never stay on a schedule. I complained about this and it went into a drama for no reason at all.

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...Customer service is not manning phone lines. No reply to my email..

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Cleanliness
2.5 (6 reviews)
2 (58 reviews)
Reviewer's quote

rude and not professional and a lier

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...IS, HOWEVER, I CAN IF NEED BE AND IF I HAVE TO TAKE PICS I WILL AND THEY WILL BE SENT TO CORPORATE BECAUSE THE MANAGER OF THIS FACILITY SHOULD UNDERSTAND CLEANLINESS AND IF NOT THEN THEY NEED TO BE REPLACED. A FOCUS ON CLEANING OF THIS FACILITY NEEDS TO BE ADDRESSED ASAP. BALLYS WAS A NASTY PLACE AND ALWAYS HAD BROKEN EQUIPMENT, LOOK WHAT HAD HAPPENED TO THEM! ...

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Equinox Fitness and 24 Hour Fitness Pros and Cons

Pros
No votes
  • I like the gym
  • Great locations
  • Close to my house
Cons
  • Discrimination
  • Cancel my membership after 25 years
  • Customer service
  • Customer service and policies
  • Company does not care to address consumer complaints

Equinox Fitness and 24 Hour Fitness Most Positive Reviews

Top rated reviews
3.8

Equinox has a huge LGBTQ clientele yet the chairman Stephen Ross is hosting a fundraiser for Donald Trump supporting...

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4.3

I am an avid gym go-er and have been a member of 24 hour for many years. The 24 hour fitness in San Ramon has some of...

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No votes
4.3

I will update my review later if management actually does something about it. But, at this time, this gym is...

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Equinox Fitness and 24 Hour Fitness Most Critical Reviews

Lowest rated reviews
1

If you consider signing up at Equinox, think again. Before you sign up they will treat you nicely, but later they will...

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1

I was a manager for 6 yrs and a member for over 10. I never had any issues with the gyms myself, but yes, the company...

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1

The Greenwich Equinox Fitness Club is VERY poorly managed. They have discriminated against me on numerous occasions and...

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1

I had been a member for close to a year before I relocated and cancelled my membership. I was cancelled and then was...

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Equinox Fitness and 24 Hour Fitness Latest Reviews

Recent published reviews
No votes

I had referred over 12 new me eres who signed up with the club and was never awarded my referral
fees its been over two y...

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1

*** charges I don't use anything 24hr fitness is Ghetto.
Charges on a closed center.
Pandemic. Charges triple in Sept. Not...

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No votes

Hello I am a past employee at Equinox NYC. I am looking for online access to my W2 form. I worked at East 63rd Street.

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No votes

Im being charged and I dont attend this facility anymore . Im looking for a refund

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Equinox Fitness and 24 Hour Fitness Products and Services

Most reviewed product and services
  • Equinox Fitness Membership (7 reviews)
  • Equinox Fitness Customer Care (2 reviews)
  • 24 Hour Fitness Membership (108 reviews)
  • 24 Hour Fitness Customer Care (18 reviews)
  • 24 Hour Fitness Personal Training (15 reviews)