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24 Hour Fitness

Fitness Centers
  • 2 ISSUES RESOLVED
  • 194 TOTAL REVIEWS
  • $40.6K CLAIMED LOSSES
  • $781 AVERAGE LOSS
2.0
Customer service
Staff
Diversity of Products or Services
Location
Website
  • I like the gym 4
  • Great locations 4
  • Weights are great 3
  • I love the gym 3
  • Close to my house 3

Customers don't like

  • Company does not care to address consumer complaints4
  • Customer service3
  • Management2
  • Filthy facility2
  • Exchange refund and cancellation policy2
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Anytime Fitness

Fitness Centers
Has verified representatives
  • 10 ISSUES RESOLVED
  • 2 COMPANY RESPONSES
  • 1089 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $405 AVERAGE LOSS
1.9
Customer service
Staff
Diversity of Products or Services
Location
Website
  • Convience of location 16
  • Hours 12
  • Access to all facilities 24 7 10
  • Price 8
  • Equipment 8

Customers don't like

  • Poor customer service10
  • Not being able to cancel9
  • No help on the phone9
  • Bad manager7
  • Response from staff worker6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1402905

I've been a member of both.My contract issue with Anytime Fitness has not been resolved.

Their business practices are quite suspect. In a quick comparison of facilities, I would say they are NOT created equal. Anytime fitness charges a PREMIUM monthly fee for uncrowded, clean, and operational facilities. In my experience, I've found that most of the cardio equipment does not have functioning volume on the video devices.

If you'd like to watch TV and catch up - you'll need to do so without volume. 24 hour is a much larger facility and lines for equipment are shorter as a result.

Both facilities are very clean; however, 24 hour monthly fees are substantially less AND do not require a 24 month membership.Most marriages last less time than Anytime Fitness contracts.