PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 24 Hour Fitness and Anytime fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

24 Hour Fitness
Anytime fitness

24 Hour Fitness and Anytime fitness Overview

Total reviews
258
1427
Company responses
0
2
Issues resolved
2
12

24 Hour Fitness and Anytime fitness Consumer Ratings

Rank
45 out of 398 in Fitness Centers category
49 out of 398 in Fitness Centers category
Customer service
50 in category
45 in category
Product or Service Quality
44 in category
41 in category
Website
25 in category
51 in category
Location
25 in category
42 in category

24 Hour Fitness and Anytime fitness Rating Details

Customer service
1.4 (81 reviews)
1.4 (497 reviews)
Reviewer's quote

...Customer service is not manning phone lines. No reply to my email..

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...Your supposed to be customer service you should have beeu able to fix this issue we are not going back to a gym at all because of the virus..

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Product or Service Quality
2 (61 reviews)
2 (438 reviews)
Reviewer's quote

...Till date I have called the customer service like 100 times NEVER ONCE HAVE I GOT THROUGH!!!! WORST POSSIBLE CUSTOMER SERVICE. I went to actual facility and asked General Manager, Assistant Manager, in the East Plano, TX facility. They did just the customary lip service...

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horrible cancellation policies and poor customer service..

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Website
2.4 (59 reviews)
2 (426 reviews)
Reviewer's quote

No clubs have reopened in the HEB area. there are three 24 hr fitness clubs within 8 miles of my house, yet none of them have opened back up. They have completely blown off this area. No way to contact anyone. I've been on a yearly membership for a long time. Won't do that again. I almost hope they...

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...FEEDBACK OPTION ON WEBSITE OF ANYTIME FITNESS NOT WORKING/DISABLED..

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Location
3.2 (59 reviews)
2.9 (430 reviews)
Reviewer's quote

...This location has been reported to the Hasbrouck Heights, NJ health dept. many times but seems their is no change on the part of 24 Hr Fitness management. Maybe and hopefully with anyones concern and regards they can and will pass this on to the proper personal...

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The magnolia location has been closed since January 31st. This is the 2nd time in last 6 months. I am not very happy with this and shpuldnt have to go with out a gym I paid for...

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24 Hour Fitness and Anytime fitness Pros and Cons

Pros
  • I like the gym
  • Great locations
  • Close to my house
  • Hours
  • Convience of location
  • Access to all facilities 24 7
Cons
  • Customer service
  • Customer service and policies
  • Company does not care to address consumer complaints
  • Poor customer service
  • Not being able to cancel
  • No help on the phone

24 Hour Fitness and Anytime fitness Most Positive Reviews

Top rated reviews
4.3

I am an avid gym go-er and have been a member of 24 hour for many years. The 24 hour fitness in San Ramon has some of...

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5

I called to cancel my membership in june. They explained that I had to wait until July since that was part of the 1...

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4.3

I will update my review later if management actually does something about it. But, at this time, this gym is...

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5

Members do sign a waiver of release when they sign up. It is always important to know the training background on the...

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24 Hour Fitness and Anytime fitness Most Critical Reviews

Lowest rated reviews
1

I was a manager for 6 yrs and a member for over 10. I never had any issues with the gyms myself, but yes, the company...

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1

I posted the following review on Yelp - http://www.yelp.com/biz/anytime-fitness-alpharetta?hrid=2_4K_qenr1WTPQqRwcUk6A
a...

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1

I had been a member for close to a year before I relocated and cancelled my membership. I was cancelled and then was...

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1

I was training at Anytime Fitness 1315 Cape Coral pkwy E Cape Coral, Florida USA. When, the shirt I was wearing was obst...

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24 Hour Fitness and Anytime fitness Latest Reviews

Recent published reviews
1.6

No clubs have reopened in the HEB area. there are three 24 hr fitness clubs within 8 miles of my house, yet none of...

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1

Hello, I have been charged 5 times for personal training sessioms since quarantine started, today being the most recent...

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1

I tried to contact 24 hour fitness regarding my membership. Customer service is not manning phone lines. No reply to my...

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1

Hello, I was charged 5 times since quarantine started for personal training, today was the most recent charge. Id really...

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24 Hour Fitness and Anytime fitness Products and Services

Most reviewed product and services
  • 24 Hour Fitness Membership (107 reviews)
  • 24 Hour Fitness Customer Care (17 reviews)
  • 24 Hour Fitness Manager (15 reviews)
  • Anytime Fitness Membership (607 reviews)
  • Anytime Fitness Customer Care (118 reviews)
  • Anytime Fitness Manager (66 reviews)