PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 24 Hour Fitness and Anytime fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

24 Hour Fitness
Anytime fitness

24 Hour Fitness and Anytime fitness Overview

Total reviews
234
1359
Company responses
0
2
Issues resolved
2
12

Anytime fitness was first mentioned on PissedConsumer on Jan 23, 2008 and since then this brand received 1359 reviews. It is 1125 reviews more than 24 Hour Fitness received since Jan 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with 24 Hour Fitness customer support team and Anytime fitness customer service.

24 Hour Fitness and Anytime fitness Consumer Ratings

Rank
35 out of 667 in Fitness Centers category
47 out of 667 in Fitness Centers category
Customer service
44 in category
41 in category
Staff
35 in category
51 in category
Product or Service Quality
37 in category
35 in category

According to consumer ratings and reviews, 24 Hour Fitness ranks 12 points higher in the Fitness Centers category than Anytime fitness. People gave 24 Hour Fitness 1.4 stars for Customer service criterion in Fitness Centers category and it is 85 points higher than the worst rated brand in this category. At the same time, Anytime fitness was rated 1.4 stars for Customer service criterion in this category and it is 88 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that 24 Hour Fitness has a higher rating than Anytime fitness. Regarding Product or Service Quality criterion, consumers gave 24 Hour Fitness 2 stars and it is 71% greater than other in category. Anytime fitness however was rated 2 stars and it is 73% greater than other in category.

24 Hour Fitness and Anytime fitness Rating Details

Customer service
1.4 (72 reviews)
1.4 (462 reviews)
Reviewer's quote

I am sending this complaint again because I sent one over a year ago and never received an email back from 24 hour fitness. I was a member with your company for over 10 years and gave the company free money for half of the 10 years. The only reason I am no longer with the company is when I went...

Ray W

...As a business owner myself and a big fan of customer service I believe the issue here needs to be made public and dealt with. (Roxydet@yahoo. com) Roxy D...

Roxy D
Staff
2 (66 reviews)
1.7 (436 reviews)
Reviewer's quote

The Rule to remove shoes before entering the sauna and steam rooms isn’t being complied eith by members and the Staff is not enforcing the rule. Most staff aren’t even familiar eith the No Shoes Rule. Wet humid conditions are a breeding ground for fungus, bacteria, viruses and other contagion...

PissedConsumer1278587

...And they would not cancel! The staff turned her computer monitor so she can point to me that the system already generated the charge and I cancelled a day late. I'm broke and can only pay by end of month. I was told to email them this...

Abe A
Product or Service Quality
2 (58 reviews)
2 (409 reviews)
Reviewer's quote

...Instead, the customer service rep told me I could just freeze it. I thought that would be a good idea and I could come back after my leave if I have time. Well, the guy never froze my account and I was charged through November (and an annual fee of $49 thrown in there too)...

Alana G

I had membership at the anytime fitness gym in grand junction Colorado. As many others have stated the cardio equipment is in bad repair....the place is dirty and all the equipment i want to use needs some major maintenance.....the bikes and treadmills are junk because of no maintenance. For...

Tim M

24 Hour Fitness and Anytime fitness Pros and Cons

Pros
  • Great locations
  • Weights are great
  • I love the gym
  • Hours
  • Convience of location
  • Access to all facilities 24 7
Cons
  • Customer service
  • Company does not care to address consumer complaints
  • Management
  • Poor customer service
  • Not being able to cancel
  • No help on the phone

24 Hour Fitness and Anytime fitness Most Positive Reviews

Top rated reviews
4.2

I go to the gladstone 24 hour i have noted that since they have a new manager the place is not clean the pool and the...

5

Members do sign a waiver of release when they sign up. It is always important to know the training background on the...

24 Hour Fitness and Anytime fitness Most Critical Reviews

Lowest rated reviews
1

I was a manager for 6 yrs and a member for over 10. I never had any issues with the gyms myself, but yes, the company...

1

I posted the following review on Yelp - http://www.yelp.com/biz/anytime-fitness-alpharetta?hrid=2_4K_qenr1WTPQqRwcUk6A
a...

24 Hour Fitness and Anytime fitness Latest Reviews

Recent published reviews
2.5

I am sending this complaint again because I sent one over a year ago and never received an email back from 24 hour...

Read all 234 reviews

Location closed. I paid 18 months in advance ,l didn't money back and can't go to other locations

Read all 1359 reviews

24 Hour Fitness and Anytime fitness Products and Services

Most reviewed product and services
  • 24 Hour Fitness Membership (99 reviews)
  • 24 Hour Fitness Manager (15 reviews)
  • 24 Hour Fitness Customer Care (15 reviews)
  • Anytime Fitness Membership (578 reviews)
  • Anytime Fitness Customer Care (102 reviews)
  • Anytime Fitness Manager (63 reviews)