PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ancestry and 23andMe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ancestry
23andMe

Ancestry and 23andMe Overview

Total reviews
349
69
Company responses
0
0
Issues resolved
1
3

Ancestry and 23andMe Consumer Ratings

Rank
18 out of 73 in Background and People Search category
14 out of 73 in Background and People Search category
Customer service
15 in category
8 in category
Website
13 in category
6 in category
Product or Service Quality
14 in category
10 in category
Reliability
14 in category
10 in category

Ancestry and 23andMe Rating Details

Customer service
1.4 (152 reviews)
1.7 (32 reviews)
Reviewer's quote

...They have all these numbers that say Corporate but it rings back to Customer Service and then they put you on hold or give you false numbers..

Read full review

... 23AndMe, one for myself, and one for my Husband, and while 23AndMe were very quick to get my DNA results to me, I am upset with them in regards to their poor customer service after receiving my results. My Family Tree Beta in the 23AndMe app never worked correctly. I couldn't add more than one spouse for anyone, I couldn't add certain data, o...

Read full review
Website
1.7 (139 reviews)
2.1 (33 reviews)
Reviewer's quote

I went on to website thought I was ordering 2 Dna kits one for my husband and one for me at $59 each Went thru the ordering process checked out and thought all was well. Received my confirmation email. The kits came yesterday I received 4 sets of two instead of one set of two...

Read full review

, terrible phone access/precieved non US speakers/no order or product information on the phone - one is either forced to go to their website for info or to email them. I have purchased 6 kits for my family and expected an opportunity for knowledgeable dialog via a phone call. I’m extremely...

Read full review
Product or Service Quality
1.4 (137 reviews)
1.6 (34 reviews)
Reviewer's quote

...Customer service is terrible and the information you get from the options is so generic that it isn't worth gathering. Oh, but for a hefty sum you can access more details by subscribing to other sites that apparently work in conjunction with Ancestry. Com...

Read full review

The worst customer service. I spent over $200, and never got my test results, because 23and me doesn't "LIKE" Hotmail. So, I switched to gmail...

Read full review
Reliability
1.3 (123 reviews)
1.5 (31 reviews)
Reviewer's quote

I ordered the Ancestry.com DNA Test to find out my family tree and any health problems. What I received however was just a few words that I did not have any health problems. As a Senior Citizen, I know what health problems I have, proving Ancestry.com guilty of taking money under false pretenses,...

Read full review

NoneI bought this at a discount for Mother's Day. I didn't answer their health questions prior to receiving my results because I was afraid they would just repeat what I told them. I purchased both the ancestry and health kit. Results came within a little over a week - just received the report this...

Read full review

Ancestry and 23andMe Pros and Cons

Pros
  • Old version
  • Fact that this was a wonderful hobby
  • This used to be a wonderful hobby
  • Interesting reports
  • Prompt and concerned customer service
  • On timr delivery
Cons
  • Customer service
  • Service
  • New format
  • Sucks
  • Customer service
  • Submitting 2 samples and getting 2 different results

Ancestry and 23andMe Most Positive Reviews

Top rated reviews
5

I just like to cancel. I cant aford to pay that amount. BUDGET

Read full review
5

Sunny was able to answer all of my questions easily...

Read full review
5

I Never Got My Dna Ancestry And Force Them To Give Me My Refund.

Read full review
5

23andMe has very detailed test results that go back into the beginning of DNA chain. Never had a problem. Updates issued...

Read full review

Ancestry and 23andMe Most Critical Reviews

Lowest rated reviews
1

My checking account was suddenly hit for $149 on 10/9/14 by this Ancestry.com. After research, they said that I...

Read full review
1

I would not recommend this DNA testing service to anyone - due to their rude , and extremely poor, customer service!

I...

Read full review
1

"Free Trial Membership" for 30 days. One trip to the site to start on the family tree. Turns out either my sister or...

Read full review
1

I did two tests ,one with Ancestry . Com, I got the test results back in two and a half weeks from Ancestry. I'm going...

Read full review

Ancestry and 23andMe Latest Reviews

Recent published reviews
1.3

I ordered the Ancestry.com DNA Test to find out my family tree and any health problems. What I received however was...

Read full review
2

I have contacted 23and me on numerous occasions regarding their defect login via google. Tried different browsers,...

Read full review
No votes

Disconnected from your end thank you

Read full review
No votes

I find it appalling that I received an email where a company I am involved with is pandering to a specific group. Why di...

Read full review

Ancestry and 23andMe Products and Services

Most reviewed product and services
  • Ancestry Dna Test Kit (66 reviews)
  • Ancestry Website (48 reviews)
  • Ancestry Genealogy Record (29 reviews)
  • 23andme Dna Test Kit (33 reviews)
  • 23Andme Customer Care (15 reviews)