PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 2 10 Home Buyers Warranty and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

2 10 Home Buyers Warranty
Sears

2 10 Home Buyers Warranty and Sears Overview

Total reviews
111
6405
Company responses
0
871
Issues resolved
1
40

2 10 Home Buyers Warranty and Sears Consumer Ratings

Rank
156 out of 921 in Household Services category
83 out of 333 in Supermarkets and Malls category
Price Affordability
118 in category
78 in category
Customer service
108 in category
86 in category
Website
120 in category
74 in category
Value for money
80 in category
85 in category

2 10 Home Buyers Warranty and Sears Rating Details

Price Affordability
1.6 (51 reviews)
2.2 (1297 reviews)
Reviewer's quote

...Who looked and gave a real repair price. Insurance company offered me 800 bucks on a 2800 repair. Versus a new 7800 system...

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...And to make up for the inconvenience they would take 5% off the price. The rep assured me that I would be contacted within 24 - 48 hours to set up a new delivery date. Shocker! Nobody called...

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Customer service
1.2 (50 reviews)
1.2 (1898 reviews)
Reviewer's quote

...Customer service rep informed me that my claim is in authorization department which will take 1-3 business days. 6/2/2020 which is the third business day I didn’t hear from either contractor or my insurance. Called again...

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...Good customer service Sears. If you want your labor cost- take it out of the paycheck of the technician and/or repair person who didnt show up..

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Website
1.5 (49 reviews)
1.8 (1462 reviews)
Reviewer's quote

I'll list the steps and the horrible experiences (usually a day between calls): 1) Submit claim via website 2) Call late next day, they can't find claim, it got 'stuck'. Claim now submitted 3) Wait 4) Call - Am told that it may take 24-72 hours to get a response (remember we have no air...

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They make it impossible to cancel an order! I cancelled with sears by online chatting with an agent on their website, and i cancelled with the "seller" by messaging him on the website where it sends him an email. Sears told me I would get a refund, but no, they have to ask the seller to give me the...

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Value for money
1.3 (48 reviews)
1.7 (1190 reviews)
Reviewer's quote

...In my opinion 2 10 Home Warranty is a waste of money. Find a more reputable home warranty company if you’re looking for that type of service..

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...Finally, promised a cash out, fine I lose money but am done with Sears, suddenly they find a repairman 2 weeks out. Appointment set. Between 8 and 12...

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2 10 Home Buyers Warranty and Sears Pros and Cons

Pros
  • Are very reasonable and on time
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Only trying to make money
  • Do not honor the warranty
  • Terrible service
  • Poor customer service
  • Delivery experience
  • Service

2 10 Home Buyers Warranty and Sears Most Positive Reviews

Top rated reviews
5

Not available until 0800 mountain time, will call back. I'm in Ohio

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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4.8

I was told that I would get reimbursed for the replacement of my door locks. I had no idea that there was a time limit...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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2 10 Home Buyers Warranty and Sears Most Critical Reviews

Lowest rated reviews
1

A month now and still no pool repair? Paid extra for pool warranty and they tell me that they have limited bonded...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

Refused to fix my ac. Sent unqualified unlicensed Hvacr guys 2 times. No air for 2 months. Finally called a real ac...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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2 10 Home Buyers Warranty and Sears Latest Reviews

Recent published reviews
1

2-10 refused to repair my dishwasher, saying the problem is pre existing. Going against the word and report of their...

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1

I have a Kenmore elite refrigerator I have a new compressor that needs to be installed.Sears said They could get...

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No votes

You can never get through its eternal hold we can't file on our claim so 2-10 home warranty is horrible do not buy this...

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No votes

I have a service protection plan, Assurant for both my GE washing machine and dryer. More than a month ago, the service...

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2 10 Home Buyers Warranty and Sears Products and Services

Most reviewed product and services
  • 2 10 Home Buyers Warranty Warranty (21 reviews)
  • 2 10 Home Buyers Warranty Homeowners Policy Claim (19 reviews)
  • 2 10 Home Buyers Warranty Air Conditioner Warranty (11 reviews)
  • Sears Repair (516 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (470 reviews)