PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 2 10 Home Buyers Warranty and Americas Preferred Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

2 10 Home Buyers Warranty
Americas Preferred Home Warranty

2 10 Home Buyers Warranty and Americas Preferred Home Warranty Overview

Total reviews
112
84
Company responses
0
51
Issues resolved
1
0

2 10 Home Buyers Warranty and Americas Preferred Home Warranty Consumer Ratings

Rank
154 out of 920 in Household Services category
62 out of 1721 in Service Centers and Repairs category
Reliability
95 in category
47 in category
Price Affordability
116 in category
63 in category
Customer service
106 in category
83 in category
Website
118 in category
99 in category

2 10 Home Buyers Warranty and Americas Preferred Home Warranty Rating Details

Reliability
1.3 (51 reviews)
3.4 (39 reviews)
Reviewer's quote

2-10 refused to repair my dishwasher, saying the problem is pre existing. Going against the word and report of their own deputed contractor. Crook company, stay away from them.

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I want to thank APHW for helping me with my first claim today. The claims process was much easier than I anticipated. I followed simple directions and started the claim last night. Today I called while the contractor was here and received approval for the work needed. I paid the contractor and then...

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Price Affordability
1.6 (51 reviews)
3.1 (45 reviews)
Reviewer's quote

...Who looked and gave a real repair price. Insurance company offered me 800 bucks on a 2800 repair. Versus a new 7800 system...

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Unique provided amazing service to help me create a new claim for my showers and tub.

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Customer service
1.2 (50 reviews)
3 (58 reviews)
Reviewer's quote

...Customer service rep informed me that my claim is in authorization department which will take 1-3 business days. 6/2/2020 which is the third business day I didn’t hear from either contractor or my insurance. Called again...

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...” Terrible customer service response. Check the fine print with this company..

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Website
1.5 (49 reviews)
2.8 (45 reviews)
Reviewer's quote

I'll list the steps and the horrible experiences (usually a day between calls): 1) Submit claim via website 2) Call late next day, they can't find claim, it got 'stuck'. Claim now submitted 3) Wait 4) Call - Am told that it may take 24-72 hours to get a response (remember we have no air...

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...Just like the ones on their website. I bought 2 townhouses this summer that both came with a warranty from America's preferred. I will definitely not renew...

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2 10 Home Buyers Warranty and Americas Preferred Home Warranty Pros and Cons

Pros
  • Some customer service reps are helpful
  • Are very reasonable and on time
  • Being able to use my own contractor
  • Excellent service and coverage
  • That the home seller paid the premium
Cons
  • Only trying to make money
  • Do not honor the warranty
  • Terrible service
  • Try to get out of providing service
  • Unprofessional scam artist
  • Unprofessional

2 10 Home Buyers Warranty and Americas Preferred Home Warranty Most Positive Reviews

Top rated reviews
5

Not available until 0800 mountain time, will call back. I'm in Ohio

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5

I have been with these guys for almost 2 years now. They always follow their terms and conditions, and they even let...

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4.8

I was told that I would get reimbursed for the replacement of my door locks. I had no idea that there was a time limit...

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5

I am a first time home buyer and I was only in my new home for 5 days when my sewer pipe clogged and backed up - I was...

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2 10 Home Buyers Warranty and Americas Preferred Home Warranty Most Critical Reviews

Lowest rated reviews
1

A month now and still no pool repair? Paid extra for pool warranty and they tell me that they have limited bonded...

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1

I bought my house a couple months ago and 2-3 months into using the furnace it stopped working. Filed a claim through...

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1

Refused to fix my ac. Sent unqualified unlicensed Hvacr guys 2 times. No air for 2 months. Finally called a real ac...

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1

We have a leak in our air conditioner. We were told because it caused the refrigerant to deplete it is not covered. ...

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2 10 Home Buyers Warranty and Americas Preferred Home Warranty Latest Reviews

Recent published reviews
No votes

Hello, Ive been a 2-10 warranty customer since 1999 after buying my home. My Service Agreement TXEv1I-R7 and service Agr...

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4

Ac unit not working properly

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1

2-10 refused to repair my dishwasher, saying the problem is pre existing. Going against the word and report of their...

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1

The user experience thus far has been absolutely horrible. The process APHW has set up does not respect contractor time...

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2 10 Home Buyers Warranty and Americas Preferred Home Warranty Products and Services

Most reviewed product and services
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  • 2 10 Home Buyers Warranty Air Conditioner Warranty (12 reviews)
  • Americas Preferred Home Warranty Homeowners Policy Claim (20 reviews)
  • Americas Preferred Home Warranty Claim (18 reviews)
  • Americas Preferred Home Warranty Home Warranty (13 reviews)