PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and 2 10 Home Buyers Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
2 10 Home Buyers Warranty

American Home Shield and 2 10 Home Buyers Warranty Overview

Total reviews
3026
100
Company responses
0
0
Issues resolved
12
1

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3026 reviews. It is 2926 reviews more than 2 10 Home Buyers Warranty received since Oct 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with 2 10 Home Buyers Warranty customer support team than with American Home Shield customer service.

American Home Shield and 2 10 Home Buyers Warranty Consumer Ratings

Rank
140 out of 1665 in Household Services category
141 out of 1665 in Household Services category
Customer service
107 in category
103 in category
Warranty
79 in category
75 in category
Reliability
99 in category
93 in category

According to consumer ratings and reviews, American Home Shield ranks 1 points higher in the Household Services category than 2 10 Home Buyers Warranty. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 194 points higher than the worst rated brand in this category. At the same time, 2 10 Home Buyers Warranty was rated 1.2 stars for Customer service criterion in this category and it is 198 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that 2 10 Home Buyers Warranty has a higher rating than 2 10 Home Buyers Warranty. Regarding Reliability criterion, consumers gave American Home Shield 1.2 stars and it is 67% greater than other in category. 2 10 Home Buyers Warranty however was rated 1.3 stars and it is 69% greater than other in category.

American Home Shield and 2 10 Home Buyers Warranty Rating Details

Customer service
1.2 (1397 reviews)
1.2 (44 reviews)
Reviewer's quote

...We were told by a rude customer service representative to go and stay with relatives or neighbors. Instead, my family and I had to stay in a hotel until AHS send a contractor. As of this day, December 6, 2019, my dryer went out and a Sears contractor came out and stated the heating element was bad...

PissedConsumer1724926

...Horrible customer service, can't get anyone on the phone , can't get any sense of urgency that repair was needed ASAP. Complete waste of money buying this warranty & would rather hire a drunk off the street than use these people again !!..

Shawn P
Warranty
1.3 (1241 reviews)
1.3 (43 reviews)
Reviewer's quote

...Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no...

Mary J

I notified 2 10 Home Warranty when I discovered a drain pipe plumbing leak. They sent a local plumbing company out to do the work. The drain body was cracked and leaking under the master shower...

Robert D
Reliability
1.2 (1241 reviews)
1.3 (46 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

We were given a 2-10 home warranty when we purchased our new home. We made a claim on our furnace system and 2-10 denied our claim due to the problem being a "pre-existing condition." I spoke with a representative who informed me that the contractor had stated that this was "100% a pre-existing...

Ryan M

American Home Shield and 2 10 Home Buyers Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Are very reasonable and on time
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Only trying to make money
  • No sense of urgency
  • Do not honor the warranty

American Home Shield and 2 10 Home Buyers Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

5

Not available until 0800 mountain time, will call back. I'm in Ohio

American Home Shield and 2 10 Home Buyers Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

1

A month now and still no pool repair? Paid extra for pool warranty and they tell me that they have limited bonded...

American Home Shield and 2 10 Home Buyers Warranty Latest Reviews

Recent published reviews
1

been with them for 4 years. NOT ONE time have I had a smooth interaction
latest issue was a furnace being out on thanksgi...

Read all 3026 reviews
1

I notified 2 10 Home Warranty when I discovered a drain pipe plumbing leak. They sent a local plumbing company out to do...

Read all 100 reviews

American Home Shield and 2 10 Home Buyers Warranty Products and Services

Most reviewed product and services
  • American Home Shield Customer Care (447 reviews)
  • American Home Shield Warranty (446 reviews)
  • American Home Shield Home Warranty (147 reviews)
  • 2 10 Home Buyers Warranty Warranty (20 reviews)
  • 2 10 Home Buyers Warranty Homeowners Policy Claim (19 reviews)
  • 2 10 Home Buyers Warranty Air Conditioner Warranty (10 reviews)