PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 2 10 Home Buyers Warranty and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

2 10 Home Buyers Warranty
American Home Shield

2 10 Home Buyers Warranty and American Home Shield Overview

Total reviews
111
3305
Company responses
0
0
Issues resolved
1
15

2 10 Home Buyers Warranty and American Home Shield Consumer Ratings

Rank
156 out of 921 in Household Services category
137 out of 921 in Household Services category
Price Affordability
118 in category
110 in category
Reliability
96 in category
100 in category
Customer service
108 in category
106 in category
Advertised vs Delivered
71 in category
70 in category

2 10 Home Buyers Warranty and American Home Shield Rating Details

Price Affordability
1.6 (51 reviews)
1.7 (1224 reviews)
Reviewer's quote

...Who looked and gave a real repair price. Insurance company offered me 800 bucks on a 2800 repair. Versus a new 7800 system...

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Reliability
1.3 (51 reviews)
1.2 (1390 reviews)
Reviewer's quote

2-10 refused to repair my dishwasher, saying the problem is pre existing. Going against the word and report of their own deputed contractor. Crook company, stay away from them.

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I am customer for American Home Shield more than two year. I am so surprise of their treatments for their customer.Please take a time for reading my story for fixing water leakage with American Home Shield. And if possible, please let my story people know it.There was water leak from air...

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Customer service
1.2 (50 reviews)
1.2 (1560 reviews)
Reviewer's quote

...Customer service rep informed me that my claim is in authorization department which will take 1-3 business days. 6/2/2020 which is the third business day I didn’t hear from either contractor or my insurance. Called again...

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...I have tried to call customer service at least 10 different times. Each time there is a hold time of over an hour. Our contractor says his hold times are also insanely long...

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Advertised vs Delivered
1.2 (50 reviews)
1.2 (1183 reviews)
Reviewer's quote

Once the new appliance was delivered and I submitted my receipt, I was notified that my new dishwasher would not be covered for the remainder of the year since it was a new purchase outside of their process. REALLY? Stupidly, I decided to renew my coverage for the current year, primarily because my...

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...I even gave them the contact info for qualified vendors, and they still have not delivered..

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2 10 Home Buyers Warranty and American Home Shield Pros and Cons

Pros
  • Are very reasonable and on time
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
Cons
  • Only trying to make money
  • Do not honor the warranty
  • Terrible service
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone

2 10 Home Buyers Warranty and American Home Shield Most Positive Reviews

Top rated reviews
5

Not available until 0800 mountain time, will call back. I'm in Ohio

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5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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4.8

I was told that I would get reimbursed for the replacement of my door locks. I had no idea that there was a time limit...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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2 10 Home Buyers Warranty and American Home Shield Most Critical Reviews

Lowest rated reviews
1

A month now and still no pool repair? Paid extra for pool warranty and they tell me that they have limited bonded...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

Refused to fix my ac. Sent unqualified unlicensed Hvacr guys 2 times. No air for 2 months. Finally called a real ac...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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2 10 Home Buyers Warranty and American Home Shield Latest Reviews

Recent published reviews
1

2-10 refused to repair my dishwasher, saying the problem is pre existing. Going against the word and report of their...

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1

i had been a customer for 5 years and when it came to fix my HVAC they would not fix it. The system needed replacement...

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No votes

You can never get through its eternal hold we can't file on our claim so 2-10 home warranty is horrible do not buy this...

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No votes

AMERICAN HOME SHIELD is one of the most expensive Home Warranty companies. I thought I would get what I am paying for. B...

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2 10 Home Buyers Warranty and American Home Shield Products and Services

Most reviewed product and services
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  • American Home Shield Warranty (483 reviews)
  • American Home Shield Customer Care (463 reviews)
  • American Home Shield Home Warranty (150 reviews)