PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800PetSupplies and Petsmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800PetSupplies
Petsmart

1800PetSupplies and Petsmart Overview

Total reviews
10
1297
Company responses
0
0
Issues resolved
0
8

1800PetSupplies and Petsmart Consumer Ratings

Rank
81 out of 369 in Pet Stores category
67 out of 369 in Pet Stores category
Price Affordability
50 in category
57 in category
Value for money
63 in category
45 in category
Exchange, Refund and Cancellation Policy
53 in category
36 in category
Discounts and Special Offers
43 in category
41 in category

1800PetSupplies and Petsmart Rating Details

Price Affordability
2.4 (5 reviews)
2.3 (336 reviews)
Reviewer's quote

Purchased a cage from this company because they said it shipped in 2-4 days. On day 7 I received an email saying it wouldn't be shipped for several more days. I called customer service the first time and was told the order would be rushed. I then called again because I was sent no confirmation...

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I was then told the price would be over $50, when I scheduled a puppy cut for $18, and I continued to tell her DO NOT shave my dog I want her to get used to the groomers and she just needs a trim. I came back less than 10 minutes later deciding I just wasn’t comfortable with this and she was...

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Value for money
1.5 (4 reviews)
2 (252 reviews)
Reviewer's quote

Called due to updated email saying order placed 2 weeks ago would be shipped yesterday. They said still sitting in the warehouse, no idea when it will be shipped, not allowed to talk to customer service to get a refund. They would send them a message. Have not still heard anything from the company....

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The ridiculous return policy is costing me money while Petsmart goes unscathed; definitely not good customer service; I did receive a reply stating your purchase may be returned with my receipt up to 60 days AND if Im lucky, the policy will be lifted by then. makes NO sense - if its okay to return...

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Discounts and Special Offers
2 (4 reviews)
2.2 (342 reviews)
Reviewer's quote

I am a ferret owner and have been a loyal customer for over fiver years now. I have loved this company until last year in a half. Customer service has gone way down hill. I've always felt like this was the best deals and place to buy products from. I could always count on what they said for...

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...They treat us all like we are each so very special. As a caretaker of my cat KiKi, I should know, because I see it all around me whenever I'm in your store. Sometimes I can spend over an hour just watching all your different pets interact with one another or those who are secured for special reasons...

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Exchange, Refund and Cancellation Policy
1.5 (4 reviews)
2.1 (320 reviews)
Reviewer's quote

I ordered Dingo Dental sticks from 1800petsupplies on 05/08/2020. On o5/23/2020 I get a notice that my items have shipped. Not worth the small amount I saved using them.

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Refusal to accept a return or exchange of a puppy outfit that doesnt fit; yet Petsmart stated that if they lift their policy within 60 days, I may still return it; makes no sense - wouldnt it be more prudent to exchange it now with allot less chance of contamination?..

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1800PetSupplies and Petsmart Pros and Cons

Pros
  • Cheaper prices then most pet stores
  • Refunded money after lying for weeks about when products arrive
  • Had the color i needed
  • Selection
  • Convenient
  • Selection of pets and products
Cons
  • Poor shipping and customer communication
  • Horrible shipping and horrible customer service
  • Everything besides the one pro
  • Customer service
  • Managers or costumer service
  • Grooming

1800PetSupplies and Petsmart Most Positive Reviews

Top rated reviews
3.2

I ordered Dingo Dental sticks from 1800petsupplies on 05/08/2020. On o5/23/2020 I get a notice that my items have...

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5

I dropped off my dog at 10:25 for a 10:30 appointment, and called at 11:00 to see if the groomer had showed up since she...

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No votes
5

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never...

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1800PetSupplies and Petsmart Most Critical Reviews

Lowest rated reviews
1

On APRIL 19th i placed an order for a teal dog bath $150. On APRIL 29th I recieved the order but in RED. The box is...

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1

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colora...

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1

Purchased a cage from this company because they said it shipped in 2-4 days. On day 7 I received an email saying it...

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1

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up...

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1800PetSupplies and Petsmart Latest Reviews

Recent published reviews
1.3

Called due to updated email saying order placed 2 weeks ago would be shipped yesterday. They said still sitting in the...

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1

My cat got a bath and nail trim by Cynthia at petsmart on 23rd st in Tacoma, WA. When I went to pick him up later that...

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2.2

I am a ferret owner and have been a loyal customer for over fiver years now. I have loved this company until last year i...

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1

I had an appointment for my easy going well behaved popular cat there at petsmart. The appointment was made 4 weeks in a...

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1800PetSupplies and Petsmart Products and Services

Most reviewed product and services
No votes
  • Petsmart Grooming Service (223 reviews)
  • Petsmart Dog Grooming Service (152 reviews)
  • Petsmart Customer Care (109 reviews)