PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800PetSupplies and Petland as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800PetSupplies
Petland

1800PetSupplies and Petland Overview

Total reviews 13 244
Company responses 0 0
Issues resolved 0 0

1800PetSupplies and Petland Consumer Ratings

Rank
89 out of 384 in Pet Stores category
99 out of 384 in Pet Stores category
Exchange, Refund and Cancellation Policy
60 in category
63 in category
Price Affordability
48 in category
92 in category
Discounts and Special Offers
45 in category
77 in category
Value for money
64 in category
66 in category

1800PetSupplies and Petland Rating Details

Exchange, Refund and Cancellation Policy
1.3 (6 reviews)
1.3 (63 reviews)
Reviewer's quote

...Zero refund and you cannot talk to Customer service. Have called and emailed 12 times. Still no credit 7 wks later..

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...Our dad wanted some sort of refund, partial or full and after about over a month of waiting with a lot of back and forth. They finally settled to offer a in store credit of 1k towards another dog..

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Price Affordability
2.7 (6 reviews)
1.3 (61 reviews)
Reviewer's quote

On June 10, I ordered ten puppy vaccines that needed to be shipped with 2-day shipping due to the vaccines needing to stay cold. Vaccines arrived hotter than a bowl of soup, and the two small lousy ice packs that we're thrown in the styrofoam cooler we're melted and no sign of them being even...

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When I called to find out the price of a puppy I had identified on their website, the response was "we only discuss prices in person". Rather outrageous marketing gimmick. You go, you play with the dog and when your children/ you fall for him/her, they rip you off...

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Discounts and Special Offers
2.2 (5 reviews)
1.3 (57 reviews)
Reviewer's quote

Purchased a cage from this company because they said it shipped in 2-4 days. On day 7 I received an email saying it wouldn't be shipped for several more days. I called customer service the first time and was told the order would be rushed. I then called again because I was sent no confirmation...

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my dog was stolen and couldn't update petland information still paying 4, 300.00 paid in full pet key wont tell me where my dog is.because they had my old number I couldn't update information at petland.even went to court. Still pet key won't help.

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Value for money
1.4 (5 reviews)
1.4 (47 reviews)
Reviewer's quote

Called due to updated email saying order placed 2 weeks ago would be shipped yesterday. They said still sitting in the warehouse, no idea when it will be shipped, not allowed to talk to customer service to get a refund. They would send them a message. Have not still heard anything from the company....

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Clearly, all the services claimed by Petland, training, supplies, vet services, warranty, have zero value. When asked how much a dog was, you have to go to the store to find out, which is a couple hour drive. After seeing the dog we were interested, we received a notebook of services from the...

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1800PetSupplies and Petland Pros and Cons

Pros
  • Cheaper prices then most pet stores
  • Refunded money after lying for weeks about when products arrive
  • Had the color i needed
  • I will never go back
  • There is no pros to dealing with petland
  • Lots of inventory
Cons
  • Poor shipping and customer communication
  • Horrible shipping and horrible customer service
  • Everything besides the one pro
  • Customer service
  • Dishonesty
  • Animal conditions

1800PetSupplies and Petland Most Positive Reviews

Top rated reviews
3.2

I ordered Dingo Dental sticks from 1800petsupplies on 05/08/2020. On o5/23/2020 I get a notice that my items have...

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5

same here, my puppy with a few things was only just at 995 dollars but my Pom weighed only 3 pounds and also had Kennel...

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No votes
5

Wow I have the best service ever. Maria was super amazing I was in the store just looking at the puppies didnt have any...

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1800PetSupplies and Petland Most Critical Reviews

Lowest rated reviews
1

On APRIL 19th i placed an order for a teal dog bath $150. On APRIL 29th I recieved the order but in RED. The box is...

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1

I have also had a bad experience at the same Petland store. We were also looking at the reptiles and one of the female...

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1

Purchased a cage from this company because they said it shipped in 2-4 days. On day 7 I received an email saying it...

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1

Their dogs are always underfed and whenever I go to play with the dogs there they always seem to have "kennel cough"...

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1800PetSupplies and Petland Latest Reviews

Recent published reviews
1

DSpent $291 on dog food. They did not carry and cancelled order. Zero refund and you cannot talk to Customer service....

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1

my dog was stolen and couldn't update petland information still paying 4, 300.00 paid in full pet key wont tell me...

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1

Two previous orders had no problems. complete and accurate, prices good, products fine. Ordered May 25, 2020. Was...

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No votes

My mother bought a puppy poodle, Female for $3600 at this store. After 2 days she got really sick and my mom took her...

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1800PetSupplies and Petland Products and Services

Most reviewed product and services
  • 1800petsupplies Shipping Service (2 reviews)
  • Petland Dog (70 reviews)
  • Petland Customer Care (12 reviews)
  • Petland Pet Adoption (6 reviews)