PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800PetSupplies and Best Pet Parent as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800PetSupplies
Best Pet Parent

1800PetSupplies and Best Pet Parent Overview

Total reviews 13 122
Company responses 0 0
Issues resolved 0 2

1800PetSupplies and Best Pet Parent Consumer Ratings

Rank
88 out of 383 in Pet Stores category
117 out of 383 in Pet Stores category
Delivery Service
73 in category
107 in category
Price Affordability
50 in category
89 in category
Exchange, Refund and Cancellation Policy
62 in category
151 in category
Customer service
84 in category
79 in category

1800PetSupplies and Best Pet Parent Rating Details

Delivery Service
1 (7 reviews)
1 (44 reviews)
Reviewer's quote

...Zero refund and you cannot talk to Customer service. Have called and emailed 12 times. Still no credit 7 wks later..

Read full review

...March 12, 2015 1:14 AM Subject: Sandra, Your LED Collars have Shipped Sandra, Your FREE LED dog collars have now shipped and will take up to 4 weeks for delivery from your date of purchaseI can't begin to tell you how exciting it is to be able to send you your FREE Safe Glow LED collars. I'm excited because by making sure thousands of Pet...

Read full review
Price Affordability
2.7 (6 reviews)
1.4 (34 reviews)
Reviewer's quote

On June 10, I ordered ten puppy vaccines that needed to be shipped with 2-day shipping due to the vaccines needing to stay cold. Vaccines arrived hotter than a bowl of soup, and the two small lousy ice packs that we're thrown in the styrofoam cooler we're melted and no sign of them being even...

Read full review

...95 which was a great price, but don't tell you that you also pay for international money transfer costs. I am still trying to dispute this..

Read full review
Exchange, Refund and Cancellation Policy
1.3 (6 reviews)
1 (41 reviews)
Reviewer's quote

...They said still sitting in the warehouse, no idea when it will be shipped, not allowed to talk to customer service to get a refund. They would send them a message. Have not still heard anything from the company...

Read full review

They never gave me my product nor did they refund me and wouldn't answer my facebook messages..

Read full review
Customer service
1 (5 reviews)
1.1 (54 reviews)
Reviewer's quote

I called customer service the first time and was told the order would be rushed. I then called again because I was sent no confirmation email about the rush. I asked to speak to a supervisor or with the warehouse where it was being shipped from and I was told I couldn't speak to them because they...

Read full review

...That’s definitely NO customer service. Rip off..

Read full review

1800PetSupplies and Best Pet Parent Pros and Cons

Pros
  • Cheaper prices then most pet stores
  • Refunded money after lying for weeks about when products arrive
  • Had the color i needed
  • That it was buy 1 get 1 free and the low cost
  • Great thing to put on the dogs for night vision
Cons
  • Poor shipping and customer communication
  • Horrible shipping and horrible customer service
  • Everything besides the one pro
  • Never received product or refund
  • Item was not received
  • Product was not received

1800PetSupplies and Best Pet Parent Most Positive Reviews

Top rated reviews
3.2

I ordered Dingo Dental sticks from 1800petsupplies on 05/08/2020. On o5/23/2020 I get a notice that my items have...

Read full review
5

I ordered an LED collar from this company back on 3/5/15 for $7.95. The charges were processed and deducted from my...

Read full review
No votes
No votes

1800PetSupplies and Best Pet Parent Most Critical Reviews

Lowest rated reviews
1

On APRIL 19th i placed an order for a teal dog bath $150. On APRIL 29th I recieved the order but in RED. The box is...

Read full review
1

Ordered 2 LED collars a promotional product for only $15.90 S&H on 02/03/15. I never received them. Requested a...

Read full review
1

Purchased a cage from this company because they said it shipped in 2-4 days. On day 7 I received an email saying it...

Read full review
1

BestPetParent/Online Fusion are rip off. I have sent e-mails to the supervisor Alyssa & she is ignoring them....

Read full review

1800PetSupplies and Best Pet Parent Latest Reviews

Recent published reviews
1

DSpent $291 on dog food. They did not carry and cancelled order. Zero refund and you cannot talk to Customer service....

Read full review
1

Same thing happened to me that happened to a lot of the other people. Ordered, kept getting email run around that order...

Read full review
1

Two previous orders had no problems. complete and accurate, prices good, products fine. Ordered May 25, 2020. Was...

Read full review
No votes

After repeated requests to this company initially regarding when I would receive my order, and then repeated requests fo...

Read full review

1800PetSupplies and Best Pet Parent Products and Services

Most reviewed product and services
  • 1800petsupplies Shipping Service (2 reviews)