Start a new comparison
i

1800PetMeds

Not enough votes

?

Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in

  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 0 TOTAL REVIEWS
Rank
320 out of 493
in Pet Medicine and Veterinary Clinics category
Rating Details
No votes
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
No items

Petco

2.2
?

Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in

  • 10 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 853 TOTAL REVIEWS
Rank
43 out of 488
in Pet Stores category
Rating Details
No votes
Statistics of Customer Service Calls
  • TOTAL CALLS
    4
  • SUCCESSFUL
    75%
  • AVG CALL DURATION
    06:13
  • ISSUES RESOLVED
    0%
Top Products and Services
2.1
107 reviews
3
88 reviews
2.7
85 reviews

How would you compare 1800PetMeds vs Petco?

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1673834

Petco is horrible. In my first encounter using their online shopping service I got screwed over.

Unlike Petco, 1800PetMeds really does value their customers and are flexible in canceling orders or allowing returns for items that require a prescription. Petco outsources their prescriptions to a chain of pharmacies that apparently they have no control over. When you attempt to cancel a medication that you no longer need or want, they are unable to do so, even thought the item has not been shipped. I got the runaround for nearly a week and a load of insincere apologies-"sorry for the inconvenience" after waiting over 20 minutes to speak to someone.

After order an item for our terminally ill Rottweiler on a Monday, I called them on Wed to cancel. They agreed to submit a "cancellation request" because they cannot assure you that is has been cancelled. After calling them back and having online chats numerous times after my initial cancellation of my order, they informed me the following Monday that the item had been shipped out that day-5 days after I wanted to cancel it. When I said I planned to return it, they smugly told me-sorry-you cannot return prescription medications.

Bad company.

No respect for customers and horrible customer service. Don't give them your business.

Top Rated Petco Reviews

Show more