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1800PetMeds
Petco

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

1800PetMeds

1800PetMeds

Not enough votes

  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 0 TOTAL REVIEWS
Rank
319 out of 496
in Pet Medicine and Veterinary Clinics category
Rating Details
No votes
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
No items
Petco

Petco

2.1
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 886 TOTAL REVIEWS
Rank
49 out of 499
in Pet Stores category
Rating Details
No votes
Statistics of Customer Service Calls
  • TOTAL CALLS
    5
  • SUCCESSFUL
    60%
  • AVG CALL DURATION
    06:13
  • ISSUES RESOLVED
    0%
Top Products and Services
2.2
108 reviews
2.7
92 reviews
3
88 reviews

How would you compare 1800PetMeds vs Petco?

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Anonymous
#1673834

Petco is horrible. In my first encounter using their online shopping service I got screwed over.

Unlike Petco, 1800PetMeds really does value their customers and are flexible in canceling orders or allowing returns for items that require a prescription. Petco outsources their prescriptions to a chain of pharmacies that apparently they have no control over. When you attempt to cancel a medication that you no longer need or want, they are unable to do so, even thought the item has not been shipped. I got the runaround for nearly a week and a load of insincere apologies-"sorry for the inconvenience" after waiting over 20 minutes to speak to someone.

After order an item for our terminally ill Rottweiler on a Monday, I called them on Wed to cancel. They agreed to submit a "cancellation request" because they cannot assure you that is has been cancelled. After calling them back and having online chats numerous times after my initial cancellation of my order, they informed me the following Monday that the item had been shipped out that day-5 days after I wanted to cancel it. When I said I planned to return it, they smugly told me-sorry-you cannot return prescription medications.

Bad company.

No respect for customers and horrible customer service. Don't give them your business.

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