PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Teleflora and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Teleflora
1800Flowers

Teleflora and 1800Flowers Overview

Total reviews
422
665
Company responses
0
0
Issues resolved
5
6

1800Flowers was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 665 reviews. It is 243 reviews more than Teleflora received since May 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Teleflora customer support team and 1800Flowers customer service.

Teleflora and 1800Flowers Consumer Ratings

Rank
35 out of 277 in Flowers / Florist category
34 out of 277 in Flowers / Florist category
Customer service
29 in category
27 in category
Exchange, Refund and Cancellation Policy
27 in category
25 in category
Delivery Service
20 in category
26 in category

According to consumer ratings and reviews, 1800Flowers ranks 1 points higher in the Flowers / Florist category than Teleflora. People gave Teleflora 1.3 stars for Customer service criterion in Flowers / Florist category and it is 58 points higher than the worst rated brand in this category. At the same time, 1800Flowers was rated 1.3 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that 1800Flowers has a higher rating than Teleflora. Regarding Delivery Service criterion, consumers gave Teleflora 1.6 stars and it is 77% greater than other in category. 1800Flowers however was rated 1.4 stars and it is 70% greater than other in category.

Teleflora and 1800Flowers Rating Details

Customer service
1.3 (197 reviews)
1.3 (238 reviews)
Reviewer's quote

...Horrendous customer service..

Rilla

I called customer service and was connected to someone that I could not understand and could not understand me, not to mention the background noise was very loud. I was told the flowers would be redelivered, and that I would receive an email with a survey, as well as a confirmation. Still waiting...

Joshua S
Exchange, Refund and Cancellation Policy
1.2 (181 reviews)
1.3 (203 reviews)
Reviewer's quote

... that I would not be okay with that resolution and just said that the only two resolutions that I could accept would be the correct arrangement delivered or a refund. I'm not going to pay for something I did not order. The customer service representative upped the discount code to 50% off my next order...

Sara Elkorchi

...In the end flowers were never delivered and unable at this time to get a refund. They say they will send out the following day. Too frustrating...

Anna G
Delivery Service
1.6 (169 reviews)
1.4 (212 reviews)
Reviewer's quote

...Then had a online chat with Kali who told me they would delivery them today 07/02 and give me 1/2 of my $ back and assured be to have them there today. No Thanks!!!!!! (4 days later)Finally got someone on the phone and they did say they would return my $ back. NEVER USE THIS COMPANY !!!..

APRIL

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

Kristina M

Teleflora and 1800Flowers Pros and Cons

Pros
  • Pictured flowers
  • Anticipation of beautiful arrangement
  • Flower picture i never received
  • Pretty pictures online
  • Website
  • Flowers
Cons
  • Customer service
  • Never got flowers
  • Delivered product
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy

Teleflora and 1800Flowers Most Positive Reviews

Top rated reviews
4.9

It's correct that you let the company knew what you felt about their product. Be reminded that any company who sell...

5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

Teleflora and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

I had flowers delivered to my mothers funeral. They sent something completely different than the picture i ordered...

1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

Teleflora and 1800Flowers Latest Reviews

Recent published reviews
2.7

Pictured here is the premium bouquet I ordered (biggest size) vs. what my recipient received. This is painful to see! I...

Read all 422 reviews
1

Birthday flowers for mother in Florida never arrived. They were to be delivered by noon and mother waited all day but...

Read all 665 reviews

Teleflora and 1800Flowers Products and Services

Most reviewed product and services
  • Teleflora Delivery Service (120 reviews)
  • Teleflora Flowers (71 reviews)
  • Teleflora Arrangement (63 reviews)
  • 1800flowers Delivery Service (204 reviews)
  • 1800flowers Flowers (153 reviews)
  • 1800flowers Arrangement (82 reviews)