PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Teleflora and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Teleflora
1800Flowers

Teleflora and 1800Flowers Overview

Total reviews
434
741
Company responses
0
0
Issues resolved
5
7

Teleflora and 1800Flowers Consumer Ratings

Rank
37 out of 237 in Flowers / Florist category
44 out of 237 in Flowers / Florist category
Customer service
34 in category
30 in category
Exchange, Refund and Cancellation Policy
31 in category
26 in category
Delivery Service
23 in category
30 in category
Website
27 in category
33 in category

Teleflora and 1800Flowers Rating Details

Customer service
1.2 (204 reviews)
1.3 (287 reviews)
Reviewer's quote

...At that point the customer service rep didn't even attempt to call the florist. Called at 2, they reached the florist. Supposedly the flowers were in route...

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...The customer service representative was rude and act like I owed her something. When request a refund. I was told only 50% would be refunded...

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Exchange, Refund and Cancellation Policy
1.2 (187 reviews)
1.3 (245 reviews)
Reviewer's quote

...And I never received the refund for the expedited delivery fee. Worst Customer Service EVER!..

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...Eventually through Twitter they told me they would refund1/2 of what I paid. So basically they are making me pay for the item I never ordered. Who does that? That is straight up stealing...

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Delivery Service
1.6 (174 reviews)
1.4 (247 reviews)
Reviewer's quote

...99 and service fee of 22. 99 a total of $162. 98 and what i received was nothing like the picture I ordered from the website..

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...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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Website
2.1 (168 reviews)
1.9 (222 reviews)
Reviewer's quote

...I've NEVER had this happen with them!! Just saying!!! I paid the "price" of the DELUXE flowers on their website today. ..

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...Because the website was not working, I had to call (and wait) for a representative. I placed my order & clearly told her my mother was in a nursing facility. No problem...

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Teleflora and 1800Flowers Pros and Cons

Pros
  • Pictured flowers
  • Flower picture i never received
  • Anticipation of beautiful arrangement
  • Pretty pictures online
  • Website
  • Flowers
Cons
  • Customer service
  • Never got flowers
  • Delivered product
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy

Teleflora and 1800Flowers Most Positive Reviews

Top rated reviews
5

It's correct that you let the company knew what you felt about their product. Be reminded that any company who sell...

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5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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3.9

What I ordered was the Deck of Halls Tree and what I received was something you can buy at Home Depot. Asked for 12/17/2...

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5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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Teleflora and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

I had flowers delivered to my mothers funeral. They sent something completely different than the picture i ordered...

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1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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1

I ordered flowers for my girlfriend, instructed and payed extra to have them delivered before lunch time to her job. It...

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1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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Teleflora and 1800Flowers Latest Reviews

Recent published reviews
No votes

Flower arrangement for deceased Marine Veteran. Not exactly what I ordered. Was not premium, not even standard. Very...

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1

I ordered two bouquets in cases to be delivered for Easter for my two daughters. They never were sent. I kept getting...

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1

Placed an order through the website with explicit instruction on delivery of the flowers. In the message section I...

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1.4

This company should be in the hands of the Attorney General for New York - if you want your heart broken because flowers...

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Teleflora and 1800Flowers Products and Services

Most reviewed product and services
  • Teleflora Delivery Service (122 reviews)
  • Teleflora Flowers (74 reviews)
  • Teleflora Arrangement (66 reviews)
  • 1800flowers Delivery Service (233 reviews)
  • 1800flowers Flowers (160 reviews)
  • 1800flowers Arrangement (82 reviews)