PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sendflowers and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sendflowers
1800Flowers

Sendflowers and 1800Flowers Overview

Total reviews
194
744
Company responses
0
0
Issues resolved
0
7

Sendflowers and 1800Flowers Consumer Ratings

Rank
49 out of 241 in Flowers / Florist category
44 out of 241 in Flowers / Florist category
Customer service
32 in category
29 in category
Delivery Service
34 in category
30 in category
Advertised vs Delivered
27 in category
23 in category
Product or Service Quality
28 in category
39 in category

Sendflowers and 1800Flowers Rating Details

Customer service
1.2 (114 reviews)
1.3 (287 reviews)
Reviewer's quote

So the customer service lady asked if I had a preference as to what kind of flowers or did I want the florist to decide. At this point I'm thinking that I deserve to get her something expensive if she can't have the gourmet chocolate, so I told the wanted it to be red roses. I know nothing about...

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...The customer service representative was rude and act like I owed her something. When request a refund. I was told only 50% would be refunded...

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Delivery Service
1.3 (109 reviews)
1.4 (247 reviews)
Reviewer's quote

First, they called my friend to let her know shes expecting a delivery. Then they got her job late in delivering the flowers, she was almost going home at this point. After calling several times, they could not tell me where the flowers were at that point and if it will even be delivered as...

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...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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Advertised vs Delivered
1.1 (105 reviews)
1.2 (245 reviews)
Reviewer's quote

I ordered an arrangement on May 5th to be delivered on Mother's Day between 9 and 6 p. m....

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sister-in-law, whom I have known for 72 years passed away. I ordered a large floral arrangement for last night's wake. It was never delivered; 1800Flowers never notified me of a problem, or the necessity of choosing a different arrangement!DO NOT

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Product or Service Quality
1.2 (102 reviews)
1.1 (230 reviews)
Reviewer's quote

After 8 emails and 10 phone calls two of which they hung up on me my order was canceled ! Very unprofessional! Terrible customer service!! Ruined Mothers Day !! Avoid Avoid,Avoid,Avoid,Avoid,Avoid! Avoid !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!..

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...Called customer service the following day and canceled order for non-delivery. Was told credit would be on credit card. Got call from "supervisor" at 1-800-flowers to confirm that order was canceled...

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Sendflowers and 1800Flowers Pros and Cons

Pros
  • Nice flower company
  • I like being able to pick and order what i want from the website
  • I did receive a full refund
  • Pretty pictures online
  • Website
  • Flowers
Cons
  • Whole experience
  • Did not deliver what was advertised
  • There is nothing to like about this company
  • Did not deliver the product
  • Extremely poor customer service
  • Customer service

Sendflowers and 1800Flowers Most Positive Reviews

Top rated reviews
5

This is the first time I used this flowers company. At first, they delivered wrong flowers bouquet. It's wasn't the one...

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5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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4.8

flowers were delivered Friday April 10,2020 delivery person did not ring door bell or knock to say the flowers were...

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5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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Sendflowers and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

This company called me to reschedule delivery on the day of delivery attempting to negotiate discounts multiple times....

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1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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1

Do not use these cheating lying *** bags. This site, "Send Flowers" said they would be able to deliver before 6 pm...

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1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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Sendflowers and 1800Flowers Latest Reviews

Recent published reviews
1.2

I would never use these people again. I wanted them to deliver flowers for my friends birthday as a surprise. First,...

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1.8

sister-in-law, whom I have known for 72 years passed away. I ordered a large floral arrangement for last night's wake....

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1.4

We ordered flowers online. SendFlowers charge the credit card but never delivered.

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No votes

Called to order flowers and fruit for my daughters daughter's birthday. Looked at my checking account this morning and...

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Sendflowers and 1800Flowers Products and Services

Most reviewed product and services
  • Sendflowers Delivery Service (65 reviews)
  • Sendflowers Flowers (34 reviews)
  • Sendflowers Same Day Delivery Service (9 reviews)
  • 1800flowers Delivery Service (234 reviews)
  • 1800flowers Flowers (159 reviews)
  • 1800flowers Arrangement (82 reviews)