PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sendflowers and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Sendflowers and 1800Flowers Overview

Total reviews
Company responses
Issues resolved

1800Flowers was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 665 reviews. It is 509 reviews more than Sendflowers received since Aug 27, 2013.

Sendflowers and 1800Flowers Consumer Ratings

45 out of 277 in Flowers / Florist category
34 out of 277 in Flowers / Florist category
Customer service
30 in category
27 in category
Advertised vs Delivered
24 in category
19 in category
Delivery Service
31 in category
26 in category

According to consumer ratings and reviews, 1800Flowers ranks 11 points higher in the Flowers / Florist category than Sendflowers. People gave Sendflowers 1.2 stars for Customer service criterion in Flowers / Florist category and it is 57 points higher than the worst rated brand in this category. At the same time, 1800Flowers was rated 1.3 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Advertised vs Delivered criterion, than we see that 1800Flowers has a higher rating than Sendflowers. Regarding Delivery Service criterion, consumers gave Sendflowers 1.3 stars and it is 64% greater than other in category. 1800Flowers however was rated 1.4 stars and it is 70% greater than other in category.

Sendflowers and 1800Flowers Rating Details

Customer service
1.2 (86 reviews)
1.3 (238 reviews)
Reviewer's quote

...Just hung up with customer service and was told sorry, flowers you want arent available, we can send something different and give you a discount. Absolutely absurd and unacceptable. And to add, when I said to cancel order and give me refund, I was put on hold to see if they could do it...

Stan M

I called customer service and was connected to someone that I could not understand and could not understand me, not to mention the background noise was very loud. I was told the flowers would be redelivered, and that I would receive an email with a survey, as well as a confirmation. Still waiting...

Joshua S
Advertised vs Delivered
1.1 (85 reviews)
1.2 (206 reviews)
Reviewer's quote

I am absolutely livid! My cousin had a birthday yesterday and I had PAID FOR flowers to be delivered TO HER. I supplied her phone number but she was never called. They delivered them a day early according to the local florist and just left at her door in MIAMI!! She never got the flowers...

Frances V

...They were to be delivered by noon and mother waited all day but flowers never came. They lied about attempted delivery and delivery by nine pm. They lied on their email to customer that they attempted delivery and again when they emailed that they would deliver by nine pm...

Delivery Service
1.3 (85 reviews)
1.4 (212 reviews)
Reviewer's quote

Went with this company because they GUARANTEED SAME DAY DELIVERY. Got an email at 2pm stating would be delivered on Monday instead..


...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

Kristina M

Sendflowers and 1800Flowers Pros and Cons

  • I did receive a full refund
  • Price
  • On time
  • Pretty pictures online
  • Flowers
  • Website
  • Whole experience
  • Did not deliver
  • Item never deliveried
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy

Sendflowers and 1800Flowers Most Positive Reviews

Top rated reviews

I ordered this bouquet for my gf and this is what she received. She said she loved them but it is not even just roses...


I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

Sendflowers and 1800Flowers Most Critical Reviews

Lowest rated reviews

This company called me to reschedule delivery on the day of delivery attempting to negotiate discounts multiple times....


1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

Sendflowers and 1800Flowers Latest Reviews

Recent published reviews

I have faithfully given my wife a dozen red roses on our anniversary every year for 41 years in a row. Thanks to...

Read all 156 reviews

Birthday flowers for mother in Florida never arrived. They were to be delivered by noon and mother waited all day but...

Read all 665 reviews

Sendflowers and 1800Flowers Products and Services

Most reviewed product and services
  • Sendflowers Delivery Service (55 reviews)
  • Sendflowers Flowers (31 reviews)
  • Sendflowers Same Day Delivery Service (7 reviews)
  • 1800flowers Delivery Service (204 reviews)
  • 1800flowers Flowers (153 reviews)
  • 1800flowers Arrangement (82 reviews)