PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
1800Flowers

ProFlowers and 1800Flowers Overview

Total reviews
1329
663
Company responses
12
0
Issues resolved
5
6

ProFlowers was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 1329 reviews. It is 666 reviews more than 1800Flowers received since Feb 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with 1800Flowers customer support team than with ProFlowers customer service.

ProFlowers and 1800Flowers Consumer Ratings

Rank
28 out of 356 in Flowers / Florist category
33 out of 356 in Flowers / Florist category
Customer service
25 in category
26 in category
Website
23 in category
26 in category
Exchange, Refund and Cancellation Policy
20 in category
24 in category

According to consumer ratings and reviews, ProFlowers ranks 5 points higher in the Flowers / Florist category than 1800Flowers. People gave ProFlowers 1.3 stars for Customer service criterion in Flowers / Florist category and it is 60 points higher than the worst rated brand in this category. At the same time, 1800Flowers was rated 1.3 stars for Customer service criterion in this category and it is 59 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that ProFlowers has a higher rating than 1800Flowers. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave ProFlowers 1.4 stars and it is 76% greater than other in category. 1800Flowers however was rated 1.3 stars and it is 72% greater than other in category.

ProFlowers and 1800Flowers Rating Details

Customer service
1.3 (263 reviews)
1.3 (236 reviews)
Reviewer's quote

...My son spent a entire afternoon on the phone with their customer service. Person was unable to speak English. Do not use this company!..

Luigi

I called customer service and was connected to someone that I could not understand and could not understand me, not to mention the background noise was very loud. I was told the flowers would be redelivered, and that I would receive an email with a survey, as well as a confirmation. Still waiting...

Joshua S
Website
2.1 (252 reviews)
2 (188 reviews)
Reviewer's quote

...All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day...

Vin E

I told her we don't want a credit we want a full refund, their website talks about making you 100% happy. She said we needed to pay for the delivery and the arrangement. I asked her if someone delivered you rotten food would you still pay for the delivery? She said, "what do you mean food, I...

Cindy E
Exchange, Refund and Cancellation Policy
1.4 (240 reviews)
1.3 (202 reviews)
Reviewer's quote

WOW what a mistake i called 4 times and tried to talk to 4 different people, but could not understand anyone except for the last one a little, and she had no clue what was their company policy. I used to use pro flowers a lot, but never again . They have gone to *** so sad !..

james s

...upgrade a different order and deliver it on the 14th, but my sister was going to be here in New Jersey and what was offered I didn’t like so I asked for a refund. I call today only to find out my refund was never processed!! I am so angry and upset!! The ball was dropped over and over and over again and all I was offered was a $20 coupon!! They should give me a refund and also deliver the...

Tammie J

ProFlowers and 1800Flowers Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • Pretty pictures online
  • Website
  • Flowers
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy

ProFlowers and 1800Flowers Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

ProFlowers and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

ProFlowers and 1800Flowers Latest Reviews

Recent published reviews
1.3

These people they are in a hurry to take your money and they don't have the patience to try to tell you what happened...

Read all 1329 reviews
1

Our company signed up for the passport program to do all of our sympathy or congratulations flowers and 3 out of 4...

Read all 663 reviews

ProFlowers and 1800Flowers Products and Services

Most reviewed product and services
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (209 reviews)
  • Proflowers Arrangement (155 reviews)
  • 1800flowers Delivery Service (203 reviews)
  • 1800flowers Flowers (153 reviews)
  • 1800flowers Arrangement (82 reviews)