PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
1800Flowers

ProFlowers and 1800Flowers Overview

Total reviews
1382
733
Company responses
12
0
Issues resolved
5
6

ProFlowers and 1800Flowers Consumer Ratings

Rank
31 out of 237 in Flowers / Florist category
44 out of 237 in Flowers / Florist category
Customer service
28 in category
30 in category
Website
24 in category
31 in category
Exchange, Refund and Cancellation Policy
22 in category
27 in category
Discounts and Special Offers
23 in category
30 in category

ProFlowers and 1800Flowers Rating Details

Customer service
1.3 (289 reviews)
1.3 (281 reviews)
Reviewer's quote

...I requested a full refund! The customer service is horrific..

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...never delivered! Incompetent fools! Never can get through to a customer service agent! So pathetically incompetent!Don't order..

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Website
2.1 (274 reviews)
1.9 (219 reviews)
Reviewer's quote

...14 on your online website on May 1st 2020 to arrive to my mom on Saturday, May 9th 2020. She never received the flowers. I have no clue what my order number is (not even sure I ever got one)...

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...Because the website was not working, I had to call (and wait) for a representative. I placed my order & clearly told her my mother was in a nursing facility. No problem...

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Exchange, Refund and Cancellation Policy
1.3 (257 reviews)
1.2 (240 reviews)
Reviewer's quote

I asked them to refund my credit card and they basically stuck it up my *** No refund was ever credited to my charge card. I told my credit card company to not pay them a red cent. You can only deal with their Off Shore presence and these people are the Shitholes of the planet that can barely speak...

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...Eventually through Twitter they told me they would refund1/2 of what I paid. So basically they are making me pay for the item I never ordered. Who does that? That is straight up stealing...

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Discounts and Special Offers
1.6 (252 reviews)
1.4 (203 reviews)
Reviewer's quote

...They have the nerve to charge a $40 "special" delivery fee for this date and can't even deliver. On hold with off-shore (I'm sorry sir but we cannot disclose our location) for over an hour and all they come up with is sorry, we will refund your money. Pathetic..

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...She was so excited to be receiving a special birthday surprise in the mail and anxiously waited for the delivery all day. It never was delivered. I contacted 1-800-flowers at 7:30 pm when the package did not arrive to my granddaughters house...

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ProFlowers and 1800Flowers Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • Pretty pictures online
  • Website
  • Flowers
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy

ProFlowers and 1800Flowers Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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4

After debating what to send a recently profound ex, I decided to give proflower a call. Whilst the customer service...

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5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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ProFlowers and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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ProFlowers and 1800Flowers Latest Reviews

Recent published reviews
2.6

After 30 years of using ProFlowers, theory really dropped the ball for Mothers Day. They issued full credit, but I feel...

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1

Now they say the end of next month!!!!!

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No votes

I had an arrangement sent to me for Mothers Day and the flowers were in bad shape. The Peruvian Lilies generally last...

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No votes

My siblings and I sent flowers to our mother on Mothers Day.
They were to be delivered the Friday before Mothers Day. Rec...

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ProFlowers and 1800Flowers Products and Services

Most reviewed product and services
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (237 reviews)
  • Proflowers Arrangement (159 reviews)
  • 1800flowers Delivery Service (233 reviews)
  • 1800flowers Flowers (158 reviews)
  • 1800flowers Arrangement (82 reviews)