PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
1800Flowers

ProFlowers and 1800Flowers Overview

Total reviews 1389 748
Company responses 12 0
Issues resolved 5 7

ProFlowers and 1800Flowers Consumer Ratings

Rank
30 out of 245 in Flowers / Florist category
44 out of 245 in Flowers / Florist category
Customer service
31 in category
32 in category
Website
26 in category
35 in category
Exchange, Refund and Cancellation Policy
25 in category
27 in category
Discounts and Special Offers
19 in category
30 in category

ProFlowers and 1800Flowers Rating Details

Customer service
1.3 (295 reviews)
1.3 (290 reviews)
Reviewer's quote

...There is no excuse for the poor customer service and how this was handled. The website has a guarantee of flowers and flowers are good for seven day. I think this needs to be removed from the website because there is no guarantee that the flowers will be delivered..

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I call customer service and they tell me the florist will deliver to our home. We wait, miss dinner reservations and I have to call customer service back to find out my home is out of the florist delivery area and they will redeliver the following day. The following day I call 2 hours prior to my...

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Website
2.1 (279 reviews)
1.9 (226 reviews)
Reviewer's quote

...14 on your online website on May 1st 2020 to arrive to my mom on Saturday, May 9th 2020. She never received the flowers. I have no clue what my order number is (not even sure I ever got one)...

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...Because the website was not working, I had to call (and wait) for a representative. I placed my order & clearly told her my mother was in a nursing facility. No problem...

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Exchange, Refund and Cancellation Policy
1.4 (263 reviews)
1.3 (247 reviews)
Reviewer's quote

...I would appreciate a refund on BOTH purchases. For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders...

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...Topping it off, when I cancelled the order I was told it would take a week to 10 days, or a month to see the refund on my credit card. I called the bank and was told because the order was still in pending status the company could cancel it and I would not be charged. Shame on you! Tricia Claeys..

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Discounts and Special Offers
1.6 (256 reviews)
1.5 (209 reviews)
Reviewer's quote

...They have the nerve to charge a $40 "special" delivery fee for this date and can't even deliver. On hold with off-shore (I'm sorry sir but we cannot disclose our location) for over an hour and all they come up with is sorry, we will refund your money. Pathetic..

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...She was so excited to be receiving a special birthday surprise in the mail and anxiously waited for the delivery all day. It never was delivered. I contacted 1-800-flowers at 7:30 pm when the package did not arrive to my granddaughters house...

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ProFlowers and 1800Flowers Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • Pretty pictures online
  • Website
  • Flowers
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Did not deliver the product
  • Extremely poor customer service
  • Customer service

ProFlowers and 1800Flowers Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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ProFlowers and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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ProFlowers and 1800Flowers Latest Reviews

Recent published reviews
No votes

I placed an order on Friday, November 13 for flowers. I wanted the flowers delivered on Saturday, November 14th. I...

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No votes

Only six or seven flowers in front only green leaves. Not what is pictured.

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1

We ordered a plant for a friend Thursday evening 08/13/20 in Puerto Rico from Pro Flowers.com. We received an e-mail...

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1.2

First, to be honest this company did well in the past. After messing up a previous order last year for my wife while on...

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ProFlowers and 1800Flowers Products and Services

Most reviewed product and services
  • Proflowers Flowers (417 reviews)
  • Proflowers Delivery Service (238 reviews)
  • Proflowers Arrangement (160 reviews)
  • 1800flowers Delivery Service (236 reviews)
  • 1800flowers Flowers (159 reviews)
  • 1800flowers Arrangement (82 reviews)