PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
1800Flowers

ProFlowers and 1800Flowers Overview

Total reviews 1424 856
Company responses 12 0
Issues resolved 5 11

ProFlowers and 1800Flowers Consumer Ratings

Rank
36 out of 233 in Flowers / Florist category
51 out of 233 in Flowers / Florist category
Customer service
36 in category
33 in category
Website
25 in category
35 in category
Exchange, Refund and Cancellation Policy
26 in category
33 in category
Discounts and Special Offers
25 in category
39 in category

ProFlowers and 1800Flowers Rating Details

Customer service
1.3
(312 reviews)
1.3
(360 reviews)
Reviewer's quote

...I called customer service and was told that my son would receive a full refund. The roses had no smell either..

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They said they were still having trouble hearing me so I exclaimed that I'd like to speak to customer service, and soon they said that they would end my call and for me to call back when I had better connection. I'm very unsatisfied and want to be able to comunicate to 1800 flowers about my issue....

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Website
2.1
(299 reviews)
1.9
(281 reviews)
Reviewer's quote

...Certainly not in accordance with the website image. I will never use these brain dead individuals again and I suggest you avoid..

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...There is no email form on the website to submit this information. Their survey is a jokeonly positive responses are allowed..

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Exchange, Refund and Cancellation Policy
1.4
(278 reviews)
1.3
(307 reviews)
Reviewer's quote

...At this point, I would like a full refund for my purchase..

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...They agreed to refund the $21 extra fee for the delivery and to re-send the order. It arrived late the second day and was NOT what I ordered. The florist sent purple daisies and white carnations in one of the cheap ugly green vases that sell 10 for a dollar at second-hand stores...

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Discounts and Special Offers
1.6
(272 reviews)
1.5
(256 reviews)
Reviewer's quote

...00 on Sunday 17JAN21 for a friend for her birthday after she endured a flat tire on her special day. She works full time in her home and is available ALL DAY UNTIL 3PM. My friend sent me a photo after the flowers were delivered very late in the day...

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...Marjorie was attempting to make the situation better but a million dollars can not get back time and a special occasion. Out of all the Florist/ Flower Delivery services, I chose 1800FLOWERS. 1800FLOWERS failed to deliver a smile to me or the recipient...

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ProFlowers and 1800Flowers Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • Pretty pictures online
  • Website
  • Flowers
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Did not deliver the product
  • Extremely poor customer service
  • Customer service

ProFlowers and 1800Flowers Most Positive Reviews

Top rated reviews
5

I ordered a tulip arrangement that was a Christmas in July Special. I was charged the full price. Not only that, but I...

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5

ORDER #: 577021**** was supposed to go to Los Angeles address!
I originally had it going to Plant City in Florida but dec...

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5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

I ordered from 1800flowers on the Monday prior to Mother's Day. The flowers were delivered on Friday May 12. On Sunday...

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ProFlowers and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

Flowers were a gift to have arrived on Friday- Friday,no flowers arrived. Flowers were on UPS truck until they arrived...

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1

Never again! Never fails, everytime I order from 1800-flowers there is an issue. Wife received her Valentine's Day...

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1

My husband died 14 years ago. I have been unsuccessful to Stop getting emails I want mind stopped, also. I can no longer...

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1

Did not deliver flowers to my mom and Mother's Day! Tell me there was nothing they could do because FedEx said that...

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ProFlowers and 1800Flowers Latest Reviews

Recent published reviews
1

My husband died 14 years ago. I have been unsuccessful to Stop getting emails I want mine stopped, also. I can no longer...

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1.5

I simply wanted to report that the vase of flowers I received was broken. There is no ability for a *recipient* to...

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1

No flowers were delivered Recipient was never called bad service no follow up not concerned with good old fashion...

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1

Im trying to find out how I can use the 7000 plus points I have in my account for purchases? Can you assist?

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