PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800Flowers
ProFlowers

1800Flowers and ProFlowers Overview

Total reviews 856 1424
Company responses 0 12
Issues resolved 11 5

1800Flowers and ProFlowers Consumer Ratings

Rank
51 out of 233 in Flowers / Florist category
36 out of 233 in Flowers / Florist category
Customer service
33 in category
36 in category
Exchange, Refund and Cancellation Policy
33 in category
26 in category
Advertised vs Delivered
34 in category
29 in category
Delivery Service
40 in category
23 in category

1800Flowers and ProFlowers Rating Details

Customer service
1.3
(360 reviews)
1.3
(312 reviews)
Reviewer's quote

They said they were still having trouble hearing me so I exclaimed that I'd like to speak to customer service, and soon they said that they would end my call and for me to call back when I had better connection. I'm very unsatisfied and want to be able to comunicate to 1800 flowers about my issue....

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...I called customer service and was told that my son would receive a full refund. The roses had no smell either..

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Exchange, Refund and Cancellation Policy
1.3
(307 reviews)
1.4
(278 reviews)
Reviewer's quote

...They agreed to refund the $21 extra fee for the delivery and to re-send the order. It arrived late the second day and was NOT what I ordered. The florist sent purple daisies and white carnations in one of the cheap ugly green vases that sell 10 for a dollar at second-hand stores...

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...At this point, I would like a full refund for my purchase..

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Advertised vs Delivered
1.2
(306 reviews)
1.2
(239 reviews)
Reviewer's quote

...Clearly, the plant was not what had been advertised. Upon receipt, contacted 1-800 Flowers who informed me that they would get back to me; they never did. After disputing the credit card charge, I was informed that my dispute was denied because I didn't sent the plant back to them ..

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No flowers were delivered Recipient was never called bad service no follow up not concerned with good old fashion genuine service focus only on operational excellence and the suck at that..

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Delivery Service
1.3
(305 reviews)
1.6
(271 reviews)
Reviewer's quote

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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The delivery service you used remember I am your customer not theirs. The person that delivered my flowers smelt so so so bad, holes all over his clothing, dirty I mean filthy all over hands clothing everything. No mask on you have put me and my family in danger not knowing if they were effected or...

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1800Flowers and ProFlowers Pros and Cons

Pros
  • Pretty pictures online
  • Website
  • Flowers
  • Selection
  • Website
  • Initial prices
Cons
  • Did not deliver the product
  • Extremely poor customer service
  • Customer service
  • Customer service
  • Hidden costs
  • Fraudulant representation

1800Flowers and ProFlowers Most Positive Reviews

Top rated reviews
5

ORDER #: 577021**** was supposed to go to Los Angeles address!
I originally had it going to Plant City in Florida but dec...

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5

I ordered a tulip arrangement that was a Christmas in July Special. I was charged the full price. Not only that, but I...

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5

I ordered from 1800flowers on the Monday prior to Mother's Day. The flowers were delivered on Friday May 12. On Sunday...

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5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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1800Flowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

Never again! Never fails, everytime I order from 1800-flowers there is an issue. Wife received her Valentine's Day...

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1

Flowers were a gift to have arrived on Friday- Friday,no flowers arrived. Flowers were on UPS truck until they arrived...

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1

Did not deliver flowers to my mom and Mother's Day! Tell me there was nothing they could do because FedEx said that...

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1

My husband died 14 years ago. I have been unsuccessful to Stop getting emails I want mind stopped, also. I can no longer...

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1800Flowers and ProFlowers Latest Reviews

Recent published reviews
1.5

I simply wanted to report that the vase of flowers I received was broken. There is no ability for a *recipient* to...

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1

My husband died 14 years ago. I have been unsuccessful to Stop getting emails I want mine stopped, also. I can no longer...

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1

Im trying to find out how I can use the 7000 plus points I have in my account for purchases? Can you assist?

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1

No flowers were delivered Recipient was never called bad service no follow up not concerned with good old fashion...

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