PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800Flowers
ProFlowers

1800Flowers and ProFlowers Overview

Total reviews
733
1382
Company responses
0
12
Issues resolved
6
5

1800Flowers and ProFlowers Consumer Ratings

Rank
44 out of 237 in Flowers / Florist category
31 out of 237 in Flowers / Florist category
Customer service
30 in category
28 in category
Delivery Service
27 in category
19 in category
Exchange, Refund and Cancellation Policy
27 in category
22 in category
Advertised vs Delivered
20 in category
19 in category

1800Flowers and ProFlowers Rating Details

Customer service
1.3 (281 reviews)
1.3 (289 reviews)
Reviewer's quote

...never delivered! Incompetent fools! Never can get through to a customer service agent! So pathetically incompetent!Don't order..

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...I requested a full refund! The customer service is horrific..

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Delivery Service
1.4 (243 reviews)
1.6 (248 reviews)
Reviewer's quote

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

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Exchange, Refund and Cancellation Policy
1.2 (240 reviews)
1.3 (257 reviews)
Reviewer's quote

...Eventually through Twitter they told me they would refund1/2 of what I paid. So basically they are making me pay for the item I never ordered. Who does that? That is straight up stealing...

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...I used my visa debit card and expect a full refund for the product that was not paid for but never received! My cell is 865-661-0073..

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Advertised vs Delivered
1.2 (238 reviews)
1.2 (213 reviews)
Reviewer's quote

Unfortunately I saw all the bad reviews too late this is the worst service I have ever received I ordered 24 roses to be delivered on May 14 they were never delivered I called them they supposedly placed a replacement order for the 16 of may that never made it either I called again spoke to a...

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My order was supposed to be delivered on April 3rd, still have not received. No customer service to talk to because of virus, have sent email and no one has replied to it yet they have taken the money out of my account. Really disappointed, have used pro flowers for years..

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1800Flowers and ProFlowers Pros and Cons

Pros
  • Pretty pictures online
  • Website
  • Flowers
  • Selection
  • Website
  • Initial prices
Cons
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy
  • Customer service
  • Hidden costs
  • Fraudulant representation

1800Flowers and ProFlowers Most Positive Reviews

Top rated reviews
5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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4

After debating what to send a recently profound ex, I decided to give proflower a call. Whilst the customer service...

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1800Flowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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1800Flowers and ProFlowers Latest Reviews

Recent published reviews
1

Now they say the end of next month!!!!!

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2.6

After 30 years of using ProFlowers, theory really dropped the ball for Mothers Day. They issued full credit, but I feel...

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No votes

My siblings and I sent flowers to our mother on Mothers Day.
They were to be delivered the Friday before Mothers Day. Rec...

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No votes

I had an arrangement sent to me for Mothers Day and the flowers were in bad shape. The Peruvian Lilies generally last...

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1800Flowers and ProFlowers Products and Services

Most reviewed product and services
  • 1800flowers Delivery Service (233 reviews)
  • 1800flowers Flowers (158 reviews)
  • 1800flowers Arrangement (82 reviews)
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (237 reviews)
  • Proflowers Arrangement (159 reviews)