PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800Flowers
ProFlowers

1800Flowers and ProFlowers Overview

Total reviews
663
1328
Company responses
0
12
Issues resolved
6
5

ProFlowers was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 1328 reviews. It is 665 reviews more than 1800Flowers received since Feb 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with 1800Flowers customer support team than with ProFlowers customer service.

1800Flowers and ProFlowers Consumer Ratings

Rank
33 out of 356 in Flowers / Florist category
28 out of 356 in Flowers / Florist category
Customer service
26 in category
25 in category
Delivery Service
26 in category
19 in category
Advertised vs Delivered
19 in category
15 in category

According to consumer ratings and reviews, ProFlowers ranks 5 points higher in the Flowers / Florist category than 1800Flowers. People gave 1800Flowers 1.3 stars for Customer service criterion in Flowers / Florist category and it is 59 points higher than the worst rated brand in this category. At the same time, ProFlowers was rated 1.3 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that ProFlowers has a higher rating than 1800Flowers. Regarding Advertised vs Delivered criterion, consumers gave 1800Flowers 1.2 stars and it is 78% greater than other in category. ProFlowers however was rated 1.2 stars and it is 82% greater than other in category.

1800Flowers and ProFlowers Rating Details

Customer service
1.3 (236 reviews)
1.3 (263 reviews)
Reviewer's quote

I called customer service and was connected to someone that I could not understand and could not understand me, not to mention the background noise was very loud. I was told the flowers would be redelivered, and that I would receive an email with a survey, as well as a confirmation. Still waiting...

Joshua S

...My son spent a entire afternoon on the phone with their customer service. Person was unable to speak English. Do not use this company!..

Luigi
Delivery Service
1.4 (210 reviews)
1.7 (221 reviews)
Reviewer's quote

...He said they would contact local delivery office to have a fresh one redelivered Friday 9/13. By 3:00 pm on Friday, it still wasn’t delivered, another call was made to C. S...

Amie

...On the delivery date, no flowers. I called Pro Flowers and was told they were out of the ones I ordered and had rescheduled delivery for the Tuesday afterward. I had not received any email notices about this...

PissedConsumer1535135
Advertised vs Delivered
1.2 (205 reviews)
1.2 (192 reviews)
Reviewer's quote

Called Tuesday to verify delivery and was told was not delivered as florist did not have the time of the wake (that is not needed). 1800 Flowers did not reach out to me (my phone number listed for addl info) by phone or email. I would not have known there was an issue and the arrangement was not...

Anne F

Got first bouquet of roses and with 5 days 90% were wilted and not going to open. Called to complain about the gift and they sent another one out. The second shipment was worse. I followed all directions to the letter and 3 days later they still wilted and only a few will ever bloom. Would never...

Carol S

1800Flowers and ProFlowers Pros and Cons

Pros
  • Pretty pictures online
  • Website
  • Flowers
  • Selection
  • Website
  • Initial prices
Cons
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy
  • Customer service
  • Hidden costs
  • Fraudulant representation

1800Flowers and ProFlowers Most Positive Reviews

Top rated reviews
5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

1800Flowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

1800Flowers and ProFlowers Latest Reviews

Recent published reviews
1

Our company signed up for the passport program to do all of our sympathy or congratulations flowers and 3 out of 4...

Read all 663 reviews

screwed up birthday delivery with three weeks notices

Read all 1328 reviews

1800Flowers and ProFlowers Products and Services

Most reviewed product and services
  • 1800flowers Delivery Service (203 reviews)
  • 1800flowers Flowers (153 reviews)
  • 1800flowers Arrangement (82 reviews)
  • Proflowers Flowers (415 reviews)
  • Proflowers Delivery Service (209 reviews)
  • Proflowers Arrangement (155 reviews)