PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800Flowers
ProFlowers

1800Flowers and ProFlowers Overview

Total reviews 762 1392
Company responses 0 12
Issues resolved 8 5

1800Flowers and ProFlowers Consumer Ratings

Rank
37 out of 229 in Flowers / Florist category
31 out of 229 in Flowers / Florist category
Customer service
31 in category
32 in category
Delivery Service
29 in category
19 in category
Exchange, Refund and Cancellation Policy
28 in category
25 in category
Advertised vs Delivered
25 in category
24 in category

1800Flowers and ProFlowers Rating Details

Customer service
1.3 (301 reviews)
1.3 (296 reviews)
Reviewer's quote

...Order was never delivered and when i reached out to customer service they were so rude and didnt resolved my issue. The recipient never got my order and i still havent gotten a refund ill have to reach out to my credit card to figure this out. Definitely never ordering from them again..

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...There is no excuse for the poor customer service and how this was handled. The website has a guarantee of flowers and flowers are good for seven day. I think this needs to be removed from the website because there is no guarantee that the flowers will be delivered..

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Delivery Service
1.4 (258 reviews)
1.6 (254 reviews)
Reviewer's quote

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

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Exchange, Refund and Cancellation Policy
1.3 (258 reviews)
1.4 (264 reviews)
Reviewer's quote

...We finally requested a full refund and are not waiting. We will contact another company since the customer service with 1800Flowers is terrible..

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...I would appreciate a refund on BOTH purchases. For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders...

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Advertised vs Delivered
1.2 (256 reviews)
1.2 (221 reviews)
Reviewer's quote

Delivered incomplete arrangement to one of 2 recipients and 2nd reciepient delivered to wrong add..

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It is now 9:54pm PST and the flowers have not been delivered nor have I received a delivery confirmation. The recipients birthday is now coming to end and they dont have the gift that I planned for days in advance. I wanted to speak to a customer service agent this evening and tried calling...

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1800Flowers and ProFlowers Pros and Cons

Pros
  • Pretty pictures online
  • Website
  • Boquets and arrangements that were advertised
  • Selection
  • Website
  • Initial prices
Cons
  • Did not deliver the product
  • Extremely poor customer service
  • Customer service
  • Customer service
  • Hidden costs
  • Fraudulant representation

1800Flowers and ProFlowers Most Positive Reviews

Top rated reviews
5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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1800Flowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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1800Flowers and ProFlowers Latest Reviews

Recent published reviews
1

On January 12, 2021 I ordered a Birthday Wishes Flower Cake Lg w/Balloon. I requested that delivery be on January 17,...

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2.2

check previous submission for provided submission.

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2.5

After talking to you about the issues with 1800flowers i talked to upper management and after many back and forthemails...

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3

I placed two orders with ProFlowers that I had to cancel. I was billed and they were delivered. Both orders were...

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1800Flowers and ProFlowers Products and Services

Most reviewed product and services
  • 1800flowers Delivery Service (236 reviews)
  • 1800flowers Flowers (160 reviews)
  • 1800flowers Arrangement (83 reviews)
  • Proflowers Flowers (417 reviews)
  • Proflowers Delivery Service (238 reviews)
  • Proflowers Arrangement (160 reviews)