1800Flowers vs ProFlowers: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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1800Flowers

1.4

ProFlowers

1.6

1800Flowers

ProFlowers

1800Flowers and ProFlowers Overview

Total reviews

739

1387

Company responses

Issues resolved

1800Flowers and ProFlowers Consumer Ratings

Rank

45 out of 237 in Flowers / Florist category

31 out of 237 in Flowers / Florist category

Customer service

29 in category

28 in category

Delivery Service

30 in category

21 in category

Exchange, Refund and Cancellation Policy

26 in category

21 in category

Advertised vs Delivered

22 in category

20 in category

1800Flowers and ProFlowers Rating Details

Customer service

1.3 (285 reviews)

1.3 (291 reviews)

Reviewer's quote

...The customer service representative was rude and act like I owed her something. When request a refund. I was told only 50% would be refunded...

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...I requested a full refund! The customer service is horrific..

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Delivery Service

1.4 (246 reviews)

1.6 (249 reviews)

Reviewer's quote

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

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Exchange, Refund and Cancellation Policy

1.2 (243 reviews)

1.4 (259 reviews)

Reviewer's quote

...Eventually through Twitter they told me they would refund1/2 of what I paid. So basically they are making me pay for the item I never ordered. Who does that? That is straight up stealing...

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...I used my visa debit card and expect a full refund for the product that was not paid for but never received! My cell is 865-661-0073..

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Advertised vs Delivered

1.2 (241 reviews)

1.2 (216 reviews)

Reviewer's quote

Roses delivered today some dead WOO455456072688 and were left outside by the garage and the person stayed home all day. Hopefully they will credit my American Express-if not I will dispute this transaction. Bad experience for the first time using them..

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Order #990826228176 delivered wrong date. Not the design ordered..

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1800Flowers and ProFlowers Pros and Cons

Pros

Pretty pictures online
Website
Flowers

Selection
Website
Initial prices

Cons

Did not deliver the product
Extremely poor customer service
Bad refund policy

Customer service
Hidden costs
Fraudulant representation

1800Flowers and ProFlowers Most Positive Reviews

Top rated reviews

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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1800Flowers and ProFlowers Most Critical Reviews

Lowest rated reviews

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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1800Flowers and ProFlowers Latest Reviews

Recent published reviews

No votes

Not worth the money. It was not like shown in picture. Came Very small not what I was expecting when I ordered a large....

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1.5

I have never had a problem with your company until today. On June 19th I ordered flowers for my parents' 55th wedding...

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No votes

I ordered funeral flowers 2 day before the event and I received confirmation of the order.
On the day of delivery, it was...

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1.8

Order #990826228176 delivered wrong date.
Not the design ordered.

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1800Flowers and ProFlowers Products and Services

Most reviewed product and services

1800flowers Delivery Service (233 reviews)
1800flowers Flowers (158 reviews)
1800flowers Arrangement (82 reviews)

Proflowers Flowers (416 reviews)
Proflowers Delivery Service (239 reviews)
Proflowers Arrangement (160 reviews)

How would you compare 1800Flowers vs ProFlowers?

Customer service

Product or Service Quality

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Anonymous JL Jun 29, 2018 #1509474

I did business with ProFlowers and 1800 flowers this week. I needed deliveries in 2 different zip codes.

ProFlowers is leaps and bounds ahead of of 1 800 Flowers. Choose Profliwers. Such a smooth and easy transaction!

Gorgeous flowers. No issues at all.

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