PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800Flowers
ProFlowers

1800Flowers and ProFlowers Overview

Total reviews
665
1333
Company responses
0
12
Issues resolved
6
5

ProFlowers was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 1333 reviews. It is 668 reviews more than 1800Flowers received since Feb 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with 1800Flowers customer support team than with ProFlowers customer service.

1800Flowers and ProFlowers Consumer Ratings

Rank
34 out of 277 in Flowers / Florist category
29 out of 277 in Flowers / Florist category
Customer service
27 in category
26 in category
Delivery Service
26 in category
19 in category
Advertised vs Delivered
19 in category
15 in category

According to consumer ratings and reviews, ProFlowers ranks 5 points higher in the Flowers / Florist category than 1800Flowers. People gave 1800Flowers 1.3 stars for Customer service criterion in Flowers / Florist category and it is 60 points higher than the worst rated brand in this category. At the same time, ProFlowers was rated 1.3 stars for Customer service criterion in this category and it is 61 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that ProFlowers has a higher rating than 1800Flowers. Regarding Advertised vs Delivered criterion, consumers gave 1800Flowers 1.2 stars and it is 78% greater than other in category. ProFlowers however was rated 1.2 stars and it is 83% greater than other in category.

1800Flowers and ProFlowers Rating Details

Customer service
1.3 (238 reviews)
1.3 (265 reviews)
Reviewer's quote

I called customer service and was connected to someone that I could not understand and could not understand me, not to mention the background noise was very loud. I was told the flowers would be redelivered, and that I would receive an email with a survey, as well as a confirmation. Still waiting...

Joshua S

...Very dissatisfied with proflowers customer service as well..

Kiley
Delivery Service
1.4 (212 reviews)
1.6 (224 reviews)
Reviewer's quote

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

Kristina M

...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

PissedConsumer670203
Advertised vs Delivered
1.2 (206 reviews)
1.2 (193 reviews)
Reviewer's quote

...They were to be delivered by noon and mother waited all day but flowers never came. They lied about attempted delivery and delivery by nine pm. They lied on their email to customer that they attempted delivery and again when they emailed that they would deliver by nine pm...

PissedConsumer1748318

On April 30 I ordered flowers for Mothers Day to be delivered May 10 (Friday before). On the delivery date, no flowers. I called Pro Flowers and was told they were out of the ones I ordered and had rescheduled delivery for the Tuesday afterward...

PissedConsumer1535135

1800Flowers and ProFlowers Pros and Cons

Pros
  • Pretty pictures online
  • Website
  • Flowers
  • Selection
  • Website
  • Initial prices
Cons
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy
  • Customer service
  • Hidden costs
  • Fraudulant representation

1800Flowers and ProFlowers Most Positive Reviews

Top rated reviews
5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

1800Flowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

1800Flowers and ProFlowers Latest Reviews

Recent published reviews
1

Birthday flowers for mother in Florida never arrived. They were to be delivered by noon and mother waited all day but...

Read all 665 reviews
1.1

I ordered flowers for my brother-in-law. Flowers arrived dead in 12/16/19. I called and promised delivery on 12/17/19. F...

Read all 1333 reviews

1800Flowers and ProFlowers Products and Services

Most reviewed product and services
  • 1800flowers Delivery Service (204 reviews)
  • 1800flowers Flowers (153 reviews)
  • 1800flowers Arrangement (82 reviews)
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (210 reviews)
  • Proflowers Arrangement (155 reviews)