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1800flowers

Flowers / Florist
  • 3 ISSUES RESOLVED
  • 462 TOTAL REVIEWS
  • $29K CLAIMED LOSSES
  • $147 AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Turnaround Time
  • Flowers 3
  • Website 2
  • Customer service rep was nice and apologetic 1
  • Variety of products 1
  • Phone agents were nice 1

Customers don't like

  • Did not deliver the product29
  • Extremely poor customer service14
  • Bad refund policy5
  • Long wait for refund3
  • Quality of product2
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Justflowers

Flowers / Florist
Has verified representatives
  • 0 ISSUES RESOLVED
  • 10 COMPANY RESPONSES
  • 274 TOTAL REVIEWS
  • $29.6K CLAIMED LOSSES
  • $203 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Turnaround Time
  • Website 2
  • Customer service called me to ask question on the characters 2
  • Choices and the site 1
  • Which was not clear to them 1
  • How they handled the issue 1

Customers don't like

  • Spoiled a very special occasion by not delivering the flowers4
  • False advertising4
  • Lied about delivery4
  • Incompetent delivery failure3
  • Lied about guarantee2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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