PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ftd and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ftd
1800Flowers

Ftd and 1800Flowers Overview

Total reviews
622
663
Company responses
0
0
Issues resolved
7
6

1800Flowers was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 663 reviews. It is 41 reviews more than Ftd received since Jun 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ftd customer support team and 1800Flowers customer service.

Ftd and 1800Flowers Consumer Ratings

Rank
41 out of 356 in Flowers / Florist category
33 out of 356 in Flowers / Florist category
Customer service
32 in category
26 in category
Exchange, Refund and Cancellation Policy
23 in category
24 in category
Website
21 in category
26 in category

According to consumer ratings and reviews, 1800Flowers ranks 8 points higher in the Flowers / Florist category than Ftd. People gave Ftd 1.2 stars for Customer service criterion in Flowers / Florist category and it is 53 points higher than the worst rated brand in this category. At the same time, 1800Flowers was rated 1.3 stars for Customer service criterion in this category and it is 59 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that 1800Flowers has a higher rating than 1800Flowers. Regarding Website criterion, consumers gave Ftd 2.2 stars and it is 75% greater than other in category. 1800Flowers however was rated 2 stars and it is 69% greater than other in category.

Ftd and 1800Flowers Rating Details

Customer service
1.2 (163 reviews)
1.3 (236 reviews)
Reviewer's quote

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R

I called customer service and was connected to someone that I could not understand and could not understand me, not to mention the background noise was very loud. I was told the flowers would be redelivered, and that I would receive an email with a survey, as well as a confirmation. Still waiting...

Joshua S
Exchange, Refund and Cancellation Policy
1.3 (143 reviews)
1.3 (202 reviews)
Reviewer's quote

...I called customer service back stating that I wanted to talk to a supervisor and get a full refund. They said that they would have to pass along this message and someone would call me. I never received a call...

Shelva

...upgrade a different order and deliver it on the 14th, but my sister was going to be here in New Jersey and what was offered I didn’t like so I asked for a refund. I call today only to find out my refund was never processed!! I am so angry and upset!! The ball was dropped over and over and over again and all I was offered was a $20 coupon!! They should give me a refund and also deliver the...

Tammie J
Website
2.2 (138 reviews)
2 (188 reviews)
Reviewer's quote

Follow up showed that a local florist website would have charged $6-$8 for delivery. When we sent a message to customer service they actually had the nerve to tell me they would give me $10 off the purchasing of an FTD Gold Membership to reduce future shipping cost. I will never have a future...

PissedConsumer1221628

I told her we don't want a credit we want a full refund, their website talks about making you 100% happy. She said we needed to pay for the delivery and the arrangement. I asked her if someone delivered you rotten food would you still pay for the delivery? She said, "what do you mean food, I...

Cindy E

Ftd and 1800Flowers Pros and Cons

Pros
  • Pretty website
  • Nice colorful website
  • Maybe the pictures on the website
  • Pretty pictures online
  • Website
  • Flowers
Cons
  • Customer service
  • False order information
  • Communication of issues
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy

Ftd and 1800Flowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

Ftd and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

Ftd and 1800Flowers Latest Reviews

Recent published reviews
1

I called to confirm delivery on +$100 order. Was reconnected to multiple people, some of whom i could barely...

Read all 622 reviews
1

Our company signed up for the passport program to do all of our sympathy or congratulations flowers and 3 out of 4...

Read all 663 reviews

Ftd and 1800Flowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (170 reviews)
  • Ftd Flowers (126 reviews)
  • Ftd Arrangement (103 reviews)
  • 1800flowers Delivery Service (203 reviews)
  • 1800flowers Flowers (153 reviews)
  • 1800flowers Arrangement (82 reviews)