PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
1800Flowers

FTD and 1800Flowers Overview

Total reviews
669
744
Company responses
0
0
Issues resolved
7
7

FTD and 1800Flowers Consumer Ratings

Rank
35 out of 241 in Flowers / Florist category
44 out of 241 in Flowers / Florist category
Customer service
36 in category
29 in category
Exchange, Refund and Cancellation Policy
25 in category
26 in category
Website
26 in category
33 in category
Delivery Service
25 in category
30 in category

FTD and 1800Flowers Rating Details

Customer service
1.2 (189 reviews)
1.3 (287 reviews)
Reviewer's quote

...When I called FTD customer service Sunday 7/12 the line dropped the call as soon as it connected. The home site wouldn't accept my email address to log in even though I have spent quite a bit recently. Whatup?..

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...The customer service representative was rude and act like I owed her something. When request a refund. I was told only 50% would be refunded...

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Exchange, Refund and Cancellation Policy
1.3 (158 reviews)
1.3 (245 reviews)
Reviewer's quote

The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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...Eventually through Twitter they told me they would refund1/2 of what I paid. So basically they are making me pay for the item I never ordered. Who does that? That is straight up stealing...

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Website
2.1 (157 reviews)
1.9 (223 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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...Because the website was not working, I had to call (and wait) for a representative. I placed my order & clearly told her my mother was in a nursing facility. No problem...

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Delivery Service
1.5 (144 reviews)
1.4 (247 reviews)
Reviewer's quote

...I would like to talk with someone concern this order and my experience with your customer service department..

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...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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FTD and 1800Flowers Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • Pretty pictures online
  • Website
  • Flowers
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Did not deliver the product
  • Extremely poor customer service
  • Customer service

FTD and 1800Flowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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FTD and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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FTD and 1800Flowers Latest Reviews

Recent published reviews
2.9

I receieved no confirmation of delivery for flowers I ordered to be delivered on Friday 7/10. When I called FTD...

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1.8

sister-in-law, whom I have known for 72 years passed away. I ordered a large floral arrangement for last night's wake....

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No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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No votes

Called to order flowers and fruit for my daughters daughter's birthday. Looked at my checking account this morning and...

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FTD and 1800Flowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)
  • 1800flowers Delivery Service (234 reviews)
  • 1800flowers Flowers (159 reviews)
  • 1800flowers Arrangement (82 reviews)