PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and Ftd as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800Flowers
Ftd

1800Flowers and Ftd Overview

Total reviews
665
623
Company responses
0
0
Issues resolved
6
7

1800Flowers was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 665 reviews. It is 42 reviews more than Ftd received since Jun 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with 1800Flowers customer support team and Ftd customer service.

1800Flowers and Ftd Consumer Ratings

Rank
34 out of 277 in Flowers / Florist category
42 out of 277 in Flowers / Florist category
Customer service
27 in category
33 in category
Delivery Service
26 in category
24 in category
Advertised vs Delivered
19 in category
25 in category

According to consumer ratings and reviews, 1800Flowers ranks 8 points higher in the Flowers / Florist category than Ftd. People gave 1800Flowers 1.3 stars for Customer service criterion in Flowers / Florist category and it is 60 points higher than the worst rated brand in this category. At the same time, Ftd was rated 1.2 stars for Customer service criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Ftd has a higher rating than Ftd. Regarding Advertised vs Delivered criterion, consumers gave 1800Flowers 1.2 stars and it is 78% greater than other in category. Ftd however was rated 1.1 stars and it is 71% greater than other in category.

1800Flowers and Ftd Rating Details

Customer service
1.3 (238 reviews)
1.2 (164 reviews)
Reviewer's quote

I called customer service and was connected to someone that I could not understand and could not understand me, not to mention the background noise was very loud. I was told the flowers would be redelivered, and that I would receive an email with a survey, as well as a confirmation. Still waiting...

Joshua S

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R
Delivery Service
1.4 (212 reviews)
1.4 (120 reviews)
Reviewer's quote

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

Kristina M

Ordered a plant in a basket for delivery on a Monday; could not select next day delivery, so I 'settled' for two day delivery on Wednesday. Got an email at 7:08 pm Tuesday night that the delivery would not occur (no guarantee of when it would be delivered). The email stated that I did not answer...

Cindy S
Advertised vs Delivered
1.2 (206 reviews)
1.1 (116 reviews)
Reviewer's quote

...They were to be delivered by noon and mother waited all day but flowers never came. They lied about attempted delivery and delivery by nine pm. They lied on their email to customer that they attempted delivery and again when they emailed that they would deliver by nine pm...

PissedConsumer1748318

Ordered 17 Christmas centerpieces, 7 were not delivered. On customer services calls 6 for a total of over 5 hours!!!! They were offering to send replacements, 3 days after Christmas. WTF...

Latoshia

1800Flowers and Ftd Pros and Cons

Pros
  • Pretty pictures online
  • Website
  • Flowers
  • Pretty website
  • Nice colorful website
  • Maybe the pictures on the website
Cons
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy
  • Customer service
  • False order information
  • Communication of issues

1800Flowers and Ftd Most Positive Reviews

Top rated reviews
5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

1800Flowers and Ftd Most Critical Reviews

Lowest rated reviews
1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

1800Flowers and Ftd Latest Reviews

Recent published reviews
1

Birthday flowers for mother in Florida never arrived. They were to be delivered by noon and mother waited all day but...

Read all 665 reviews
1

Ordered 17 Christmas centerpieces, 7 were not delivered. On customer services calls 6 for a total of over 5 hours!!!!...

Read all 623 reviews

1800Flowers and Ftd Products and Services

Most reviewed product and services
  • 1800flowers Delivery Service (204 reviews)
  • 1800flowers Flowers (153 reviews)
  • 1800flowers Arrangement (82 reviews)
  • Ftd Delivery Service (171 reviews)
  • Ftd Flowers (126 reviews)
  • Ftd Arrangement (103 reviews)