PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800Flowers
FTD

1800Flowers and FTD Overview

Total reviews 748 674
Company responses 0 0
Issues resolved 7 7

1800Flowers and FTD Consumer Ratings

Rank
44 out of 245 in Flowers / Florist category
34 out of 245 in Flowers / Florist category
Customer service
31 in category
No votes
Delivery Service
29 in category
No votes
Advertised vs Delivered
26 in category
No votes
Exchange, Refund and Cancellation Policy
26 in category
No votes

1800Flowers and FTD Rating Details

Customer service
1.3 (290 reviews)
No votes
Reviewer's quote

I call customer service and they tell me the florist will deliver to our home. We wait, miss dinner reservations and I have to call customer service back to find out my home is out of the florist delivery area and they will redeliver the following day. The following day I call 2 hours prior to my...

Read full review

...I called customer service and they told me that they would refund the Saturday delivery charge only $12. Monday was not this person's birthday. I needed a full refund...

Read full review
Delivery Service
1.4 (250 reviews)
No votes
Reviewer's quote

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

Read full review

...This service was completely misleading and the size and dimensions promised was not fulfilled..

Read full review
Advertised vs Delivered
1.2 (248 reviews)
No votes
Reviewer's quote

A flower order was placed 9/3/2020, and to be delivered the same day. Prior to making the order I called the hospital to see if flower deliveries were allowed and if there was a special procedure to follow when making the deliveries. These instructions were relayed to your representative for the...

Read full review

I ordered flowers for Mother's Day and they were supposed to be delivered on the 9th or 10th of May. On 9 May, I receive an email that states the order can not be delivered on time and that I could have the order delivered on or before 13 May with a $10 discount if I wanted. I emailed FTD back and...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (247 reviews)
No votes
Reviewer's quote

...When request a refund. I was told only 50% would be refunded. I requested a supervisor a few times...

Read full review

...They cancelled my order but i never got a refund. I called them multiple times and they told me it has been issued but it obviously had not been. I even sent them my credit card statement showing the charge but not the refund...

Read full review

1800Flowers and FTD Pros and Cons

Pros
  • Pretty pictures online
  • Website
  • Flowers
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
Cons
  • Did not deliver the product
  • Extremely poor customer service
  • Customer service
  • Customer service
  • Communication of issues
  • False order information

1800Flowers and FTD Most Positive Reviews

Top rated reviews
5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

Read full review
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

Read full review
5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

Read full review
5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

Read full review

1800Flowers and FTD Most Critical Reviews

Lowest rated reviews
1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

Read full review
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

Read full review
1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

Read full review
1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

Read full review

1800Flowers and FTD Latest Reviews

Recent published reviews
No votes

Only six or seven flowers in front only green leaves. Not what is pictured.

Read full review
No votes

ShockedI ordered flowers for my mother. They never gave me an order number. Customer Support hung up on me twice. They...

Read full review
1.2

First, to be honest this company did well in the past. After messing up a previous order last year for my wife while on...

Read full review
1

Horrible. Dont ever buy from them. They cancelled my order but i never got a refund. I called them multiple times and...

Read full review

1800Flowers and FTD Products and Services

Most reviewed product and services
  • 1800flowers Delivery Service (236 reviews)
  • 1800flowers Flowers (159 reviews)
  • 1800flowers Arrangement (82 reviews)
  • Ftd Delivery Service (182 reviews)
  • Ftd Flowers (128 reviews)
  • Ftd Arrangement (105 reviews)