PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about From You Flowers and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
From You Flowers was first mentioned on PissedConsumer on Oct 29, 2007 and since then this brand received 1442 reviews. It is 779 reviews more than 1800Flowers received since Feb 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with From You Flowers customer support team and 1800Flowers customer service.
From You Flowers and 1800Flowers Consumer Ratings
Rank
32
out of 356 in Flowers / Florist category
33
out of 356 in Flowers / Florist category
Customer service
24
in category
26
in category
Exchange, Refund and Cancellation Policy
19
in category
24
in category
Website
20
in category
26
in category
According to consumer ratings and reviews, From You Flowers ranks 1 points higher in the Flowers / Florist category than 1800Flowers.
People gave From You Flowers 1.3 stars for Customer service criterion in Flowers / Florist category and it is 61 points higher than the worst rated brand in this category.
At the same time, 1800Flowers was rated 1.3 stars for Customer service criterion in this category and it is 59 points higher than the worst rated brand in this category.
If we look at Exchange, Refund and Cancellation Policy criterion, than we see that From You Flowers has a higher rating than 1800Flowers.
Regarding Website criterion, consumers gave From You Flowers 2.2 stars and it is 76% greater than other in category.
1800Flowers however was rated 2 stars and it is 69% greater than other in category.
From You Flowers and 1800Flowers Rating Details
Customer service
1.3 (532 reviews)
1.3 (236 reviews)
Reviewer's quote
...I will never use this service again, and this was my 1st time..
Diana P
I called customer service and was connected to someone that I could not understand and could not understand me, not to mention the background noise was very loud. I was told the flowers would be redelivered, and that I would receive an email with a survey, as well as a confirmation. Still waiting...
Joshua S
Exchange, Refund and Cancellation Policy
1.4 (471 reviews)
1.3 (202 reviews)
Reviewer's quote
...I called the cutomer serveice twice and got two completely different "refund" options both barely covering the delivery fee. They read from scrips like lifeless robots and dont care about your service just the green in your pocket. Save yourself the headache and look else where..
Anthony M
...upgrade a different order and deliver it on the 14th, but my sister was going to be here in New Jersey and what was offered I didn’t like so I asked for a refund. I call today only to find out my refund was never processed!! I am so angry and upset!! The ball was dropped over and over and over again and all I was offered was a $20 coupon!! They should give me a refund and also deliver the...
Tammie J
Website
2.2 (460 reviews)
2 (188 reviews)
Reviewer's quote
...Website said some items may be substituted due to availability...
Leah s
I told her we don't want a credit we want a full refund, their website talks about making you 100% happy. She said we needed to pay for the delivery and the arrangement. I asked her if someone delivered you rotten food would you still pay for the delivery? She said, "what do you mean food, I...
Cindy E
From You Flowers and 1800Flowers Pros and Cons
Pros
Website
Ease of ordering
Company responded to complaint
Pretty pictures online
Website
Flowers
Cons
Customer service
Failed delivery
Lack of customer service
Did not deliver the product
Extremely poor customer service
Bad refund policy
From You Flowers and 1800Flowers Most Positive Reviews
Top rated reviews
5
I ordered flowers for my niece and chose the same day delivery option. The company called on same day and said they...
How would you compare From You Flowers vs 1800Flowers?