PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about From You Flowers and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

From You Flowers
1800Flowers

From You Flowers and 1800Flowers Overview

Total reviews
1511
735
Company responses
0
0
Issues resolved
12
6

From You Flowers and 1800Flowers Consumer Ratings

Rank
36 out of 238 in Flowers / Florist category
44 out of 238 in Flowers / Florist category
Customer service
25 in category
28 in category
Exchange, Refund and Cancellation Policy
20 in category
26 in category
Website
21 in category
30 in category
Delivery Service
26 in category
27 in category

From You Flowers and 1800Flowers Rating Details

Customer service
1.3 (569 reviews)
1.3 (283 reviews)
Reviewer's quote

...Terrible customer service!..

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...never delivered! Incompetent fools! Never can get through to a customer service agent! So pathetically incompetent!Don't order..

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Exchange, Refund and Cancellation Policy
1.4 (504 reviews)
1.2 (242 reviews)
Reviewer's quote

I emailed asking for a full refund and for the flowers to be delivered. They immediately replied to my email and said they cancelled my order and have refunded me (a refund I am still waiting to see). I ended up ordering flowers for my grandmother from a local florist on 05/20 and within an hour of...

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...Eventually through Twitter they told me they would refund1/2 of what I paid. So basically they are making me pay for the item I never ordered. Who does that? That is straight up stealing...

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Website
2.1 (496 reviews)
1.9 (221 reviews)
Reviewer's quote

Checked website at 10 AM Eastern time they were on the truck for delivery as promised for 12 noon called when they werent delivered and they said they were on the truck still which was 3 PM Eastern time which means theyve been in the truck for six hours which means they were probably not very fresh...

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...Because the website was not working, I had to call (and wait) for a representative. I placed my order & clearly told her my mother was in a nursing facility. No problem...

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Delivery Service
1.4 (491 reviews)
1.4 (245 reviews)
Reviewer's quote

... called your customer service department the first representative basically explained that there was nothing that she could do she would make contact with the delivery service to see why they were late. I called a second time and the representative was very nice and she actually offered me a small credit. Just wante...

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...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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From You Flowers and 1800Flowers Pros and Cons

Pros
  • Website
  • Ease of ordering
  • Company responded to complaint
  • Pretty pictures online
  • Website
  • Flowers
Cons
  • Customer service
  • Failed delivery
  • Lack of customer service
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy

From You Flowers and 1800Flowers Most Positive Reviews

Top rated reviews
5

I ordered flowers for my niece and chose the same day delivery option. The company called on same day and said they...

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5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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5

Failed to deliver when promised. Ruined Valentine's day for my wife and I. If u cant keep up with orders then u...

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5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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From You Flowers and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

I had ordered flowers to be delivered to my friend on her birthday on Sep 2. They have not been delivered and the compan...

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1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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1

I called and ordered flowers and a bear for my anniversary on 9/15/14 and was told if I wanted it done that day I had...

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1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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From You Flowers and 1800Flowers Latest Reviews

Recent published reviews
1

Did not deliver the arrangement I paid for nor did they deliver on the date I asked for. Very angry about this

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1.2

Roses delivered today some dead WOO455456072688 and were left outside by the garage and the person stayed home all day....

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1

I ordered flowers for a friend who's Dad passed away. I upgraded to the deluxe and it wasn't even close to the...

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1.4

Had two dozens roses delivered today WOO455456072688 some were dead and left on the outside of persons garage and they...

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From You Flowers and 1800Flowers Products and Services

Most reviewed product and services
  • From You Flowers Delivery Service (376 reviews)
  • From You Flowers Flowers (365 reviews)
  • From You Flowers Arrangement (246 reviews)
  • 1800flowers Delivery Service (233 reviews)
  • 1800flowers Flowers (158 reviews)
  • 1800flowers Arrangement (82 reviews)