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Our website collected and compiled various consumer reviews about From You Flowers and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
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From You Flowers and 1800Flowers Consumer Ratings
Rank
35
out of 245 in Flowers / Florist category
44
out of 245 in Flowers / Florist category
Customer service
28
in category
32
in category
Exchange, Refund and Cancellation Policy
24
in category
27
in category
Website
25
in category
35
in category
Delivery Service
28
in category
29
in category
From You Flowers and 1800Flowers Rating Details
Customer service
1.3 (580 reviews)
1.3 (290 reviews)
Reviewer's quote
...I talked with a customer service rep, she would only refund the extra shipping..
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I call customer service and they tell me the florist will deliver to our home. We wait, miss dinner reservations and I have to call customer service back to find out my home is out of the florist delivery area and they will redeliver the following day. The following day I call 2 hours prior to my...
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Exchange, Refund and Cancellation Policy
1.4 (516 reviews)
1.3 (247 reviews)
Reviewer's quote
...When I chatted online, they gave me a 30% refund. Not acceptable, and I have NO Thanksgiving centerpiece..
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...Topping it off, when I cancelled the order I was told it would take a week to 10 days, or a month to see the refund on my credit card. I called the bank and was told because the order was still in pending status the company could cancel it and I would not be charged. Shame on you! Tricia Claeys..
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Website
2.1 (506 reviews)
1.9 (226 reviews)
Reviewer's quote
...After being mislead via your website i would have expected the order to be expedited asap..
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...Because the website was not working, I had to call (and wait) for a representative. I placed my order & clearly told her my mother was in a nursing facility. No problem...
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Delivery Service
1.4 (505 reviews)
1.4 (250 reviews)
Reviewer's quote
... called your customer service department the first representative basically explained that there was nothing that she could do she would make contact with the delivery service to see why they were late. I called a second time and the representative was very nice and she actually offered me a small credit. Just wante...
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...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...
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From You Flowers and 1800Flowers Pros and Cons
Pros
Website
Ease of ordering
Pictures looked good
Pretty pictures online
Website
Flowers
Cons
Customer service
Failed delivery
Lack of customer service
Did not deliver the product
Extremely poor customer service
Customer service
From You Flowers and 1800Flowers Most Positive Reviews
Top rated reviews
5
I ordered flowers for my niece and chose the same day delivery option. The company called on same day and said they...
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5
I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...
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5
Failed to deliver when promised. Ruined Valentine's day for my wife and I. If u cant keep up with orders then u...
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5
1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...
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From You Flowers and 1800Flowers Most Critical Reviews
Lowest rated reviews
1
I had ordered flowers to be delivered to my friend on her birthday on Sep 2. They have not been delivered and the compan...
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1
1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...
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1
I called and ordered flowers and a bear for my anniversary on 9/15/14 and was told if I wanted it done that day I had...
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1
I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...
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From You Flowers and 1800Flowers Latest Reviews
Recent published reviews
1.6
CI ordered You're My Pumpkin for $69.95 which is supposed to have a white and gold ceramic pumpkin with lid to hold a...
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No votes
Only six or seven flowers in front only green leaves. Not what is pictured.
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1
I ordered a sympathy spray for my 31 yr old cousin's funeral. I ordered for the Nov 18th 3:30 service, and they arrived...
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1.2
First, to be honest this company did well in the past. After messing up a previous order last year for my wife while on...
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From You Flowers and 1800Flowers Products and Services
Most reviewed product and services
From You Flowers Delivery Service
(376 reviews)
From You Flowers Flowers
(364 reviews)
From You Flowers Arrangement
(248 reviews)
1800flowers Delivery Service
(236 reviews)
1800flowers Flowers
(159 reviews)
1800flowers Arrangement
(82 reviews)
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