PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about From You Flowers and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

From You Flowers
1800Flowers

From You Flowers and 1800Flowers Overview

Total reviews
1442
663
Company responses
0
0
Issues resolved
12
6

From You Flowers was first mentioned on PissedConsumer on Oct 29, 2007 and since then this brand received 1442 reviews. It is 779 reviews more than 1800Flowers received since Feb 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with From You Flowers customer support team and 1800Flowers customer service.

From You Flowers and 1800Flowers Consumer Ratings

Rank
32 out of 356 in Flowers / Florist category
33 out of 356 in Flowers / Florist category
Customer service
24 in category
26 in category
Exchange, Refund and Cancellation Policy
19 in category
24 in category
Website
20 in category
26 in category

According to consumer ratings and reviews, From You Flowers ranks 1 points higher in the Flowers / Florist category than 1800Flowers. People gave From You Flowers 1.3 stars for Customer service criterion in Flowers / Florist category and it is 61 points higher than the worst rated brand in this category. At the same time, 1800Flowers was rated 1.3 stars for Customer service criterion in this category and it is 59 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that From You Flowers has a higher rating than 1800Flowers. Regarding Website criterion, consumers gave From You Flowers 2.2 stars and it is 76% greater than other in category. 1800Flowers however was rated 2 stars and it is 69% greater than other in category.

From You Flowers and 1800Flowers Rating Details

Customer service
1.3 (532 reviews)
1.3 (236 reviews)
Reviewer's quote

...I will never use this service again, and this was my 1st time..

Diana P

I called customer service and was connected to someone that I could not understand and could not understand me, not to mention the background noise was very loud. I was told the flowers would be redelivered, and that I would receive an email with a survey, as well as a confirmation. Still waiting...

Joshua S
Exchange, Refund and Cancellation Policy
1.4 (471 reviews)
1.3 (202 reviews)
Reviewer's quote

...I called the cutomer serveice twice and got two completely different "refund" options both barely covering the delivery fee. They read from scrips like lifeless robots and dont care about your service just the green in your pocket. Save yourself the headache and look else where..

Anthony M

...upgrade a different order and deliver it on the 14th, but my sister was going to be here in New Jersey and what was offered I didn’t like so I asked for a refund. I call today only to find out my refund was never processed!! I am so angry and upset!! The ball was dropped over and over and over again and all I was offered was a $20 coupon!! They should give me a refund and also deliver the...

Tammie J
Website
2.2 (460 reviews)
2 (188 reviews)
Reviewer's quote

...Website said some items may be substituted due to availability...

Leah s

I told her we don't want a credit we want a full refund, their website talks about making you 100% happy. She said we needed to pay for the delivery and the arrangement. I asked her if someone delivered you rotten food would you still pay for the delivery? She said, "what do you mean food, I...

Cindy E

From You Flowers and 1800Flowers Pros and Cons

Pros
  • Website
  • Ease of ordering
  • Company responded to complaint
  • Pretty pictures online
  • Website
  • Flowers
Cons
  • Customer service
  • Failed delivery
  • Lack of customer service
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy

From You Flowers and 1800Flowers Most Positive Reviews

Top rated reviews
5

I ordered flowers for my niece and chose the same day delivery option. The company called on same day and said they...

5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

From You Flowers and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

I had ordered flowers to be delivered to my friend on her birthday on Sep 2. They have not been delivered and the compan...

1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

From You Flowers and 1800Flowers Latest Reviews

Recent published reviews
1.1

I placed an order for a Thanksgiving table centerpiece for my sister in Texas on Tuesday before Thanksgiving. Delivery...

Read all 1442 reviews
1

Our company signed up for the passport program to do all of our sympathy or congratulations flowers and 3 out of 4...

Read all 663 reviews

From You Flowers and 1800Flowers Products and Services

Most reviewed product and services
  • From You Flowers Flowers (360 reviews)
  • From You Flowers Delivery Service (354 reviews)
  • From You Flowers Arrangement (241 reviews)
  • 1800flowers Delivery Service (203 reviews)
  • 1800flowers Flowers (153 reviews)
  • 1800flowers Arrangement (82 reviews)