PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avasflowers and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avasflowers
1800Flowers

Avasflowers and 1800Flowers Overview

Total reviews
3632
665
Company responses
0
0
Issues resolved
7
6

Avasflowers was first mentioned on PissedConsumer on Feb 16, 2012 and since then this brand received 3632 reviews. It is 2967 reviews more than 1800Flowers received since Feb 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with 1800Flowers customer support team than with Avasflowers customer service.

Avasflowers and 1800Flowers Consumer Ratings

Rank
57 out of 277 in Flowers / Florist category
34 out of 277 in Flowers / Florist category
Customer service
34 in category
27 in category
Exchange, Refund and Cancellation Policy
31 in category
25 in category
Delivery Service
25 in category
26 in category

According to consumer ratings and reviews, 1800Flowers ranks 23 points higher in the Flowers / Florist category than Avasflowers. People gave Avasflowers 1.1 stars for Customer service criterion in Flowers / Florist category and it is 53 points higher than the worst rated brand in this category. At the same time, 1800Flowers was rated 1.3 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that 1800Flowers has a higher rating than Avasflowers. Regarding Delivery Service criterion, consumers gave Avasflowers 1.4 stars and it is 71% greater than other in category. 1800Flowers however was rated 1.4 stars and it is 70% greater than other in category.

Avasflowers and 1800Flowers Rating Details

Customer service
1.1 (1354 reviews)
1.3 (238 reviews)
Reviewer's quote

...They were not delivered and have got no satisfaction from Ava's Floral delivery Customer Service!!! Not recommended..

PissedConsumer1744838

I called customer service and was connected to someone that I could not understand and could not understand me, not to mention the background noise was very loud. I was told the flowers would be redelivered, and that I would receive an email with a survey, as well as a confirmation. Still waiting...

Joshua S
Exchange, Refund and Cancellation Policy
1.1 (1306 reviews)
1.3 (203 reviews)
Reviewer's quote

...As of this writing I am on hold with them for 15 minutes trying to get a refund. It's probably one of their tactics, putting you on hold for 3 hours thinking you'll drop. I'm lodging a complaint with the BBB...

Chisa

...In the end flowers were never delivered and unable at this time to get a refund. They say they will send out the following day. Too frustrating...

Anna G
Delivery Service
1.4 (1121 reviews)
1.4 (212 reviews)
Reviewer's quote

Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

John p

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

Kristina M

Avasflowers and 1800Flowers Pros and Cons

Pros
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
  • Pretty pictures online
  • Website
  • Flowers
Cons
  • Customer service
  • Lack of customer service
  • Poor quality in every way
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy

Avasflowers and 1800Flowers Most Positive Reviews

Top rated reviews
5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

Avasflowers and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

Avasflowers and 1800Flowers Latest Reviews

Recent published reviews
1

Bought a white funeral basket on a white stand with lavender flowers, upgrade sympathy ribbon and card for my aunts...

Read all 3632 reviews
1

Birthday flowers for mother in Florida never arrived. They were to be delivered by noon and mother waited all day but...

Read all 665 reviews

Avasflowers and 1800Flowers Products and Services

Most reviewed product and services
  • Avasflowers Delivery Service (873 reviews)
  • Avasflowers Flowers (866 reviews)
  • Avasflowers Arrangement (530 reviews)
  • 1800flowers Delivery Service (204 reviews)
  • 1800flowers Flowers (153 reviews)
  • 1800flowers Arrangement (82 reviews)