PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avasflowers and 1800Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avasflowers
1800Flowers

Avasflowers and 1800Flowers Overview

Total reviews 3932 762
Company responses 0 0
Issues resolved 10 8

Avasflowers and 1800Flowers Consumer Ratings

Rank
58 out of 229 in Flowers / Florist category
37 out of 229 in Flowers / Florist category
Customer service
40 in category
31 in category
Exchange, Refund and Cancellation Policy
35 in category
28 in category
Delivery Service
26 in category
29 in category
Website
41 in category
35 in category

Avasflowers and 1800Flowers Rating Details

Customer service
1.2 (1528 reviews)
1.3 (301 reviews)
Reviewer's quote

...Finally, I called customer service. They said they received no emails. (Obviously their system doesn't work...

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...Order was never delivered and when i reached out to customer service they were so rude and didnt resolved my issue. The recipient never got my order and i still havent gotten a refund ill have to reach out to my credit card to figure this out. Definitely never ordering from them again..

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Exchange, Refund and Cancellation Policy
1.1 (1454 reviews)
1.3 (258 reviews)
Reviewer's quote

...They did not offer to refund my rush order fee at this time. I requested that my rush order fee be refunded, they could not tell me when the order would be delivered. The following day I called AGAIN to see what the status might be, and again I was told they were trying to contact the designer...

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...We finally requested a full refund and are not waiting. We will contact another company since the customer service with 1800Flowers is terrible..

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Delivery Service
1.4 (1274 reviews)
1.4 (258 reviews)
Reviewer's quote

Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

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...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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Website
1.8 (1230 reviews)
2 (236 reviews)
Reviewer's quote

Avas flowers stated they would deliver before Christmas on the website, several hours later got an email stating delivery the 28th. Total bait and switch, never again..

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...I checked the website to see why I haven't been notified of delivery confirmation. The update was incomplete. I called the 1800flowers number and I was told that I should have been notified TODAY that the florist didn't have the ability to make this order...

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Avasflowers and 1800Flowers Pros and Cons

Pros
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
  • Pretty pictures online
  • Website
  • Boquets and arrangements that were advertised
Cons
  • Customer service
  • Lack of customer service
  • Poor quality in every way
  • Did not deliver the product
  • Extremely poor customer service
  • Customer service

Avasflowers and 1800Flowers Most Positive Reviews

Top rated reviews
5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

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5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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5

This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

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5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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Avasflowers and 1800Flowers Most Critical Reviews

Lowest rated reviews
1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

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1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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1

This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

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1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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Avasflowers and 1800Flowers Latest Reviews

Recent published reviews
1

Additionally the balloon &;;;;;;;;;;;;;;;;; birthday card ordered were not sent with the item delivered. This was...

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1

On January 12, 2021 I ordered a Birthday Wishes Flower Cake Lg w/Balloon. I requested that delivery be on January 17,...

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No votes

Extremely disappointing experience with Avas Flowers! I placed an order with Avas for delivery of an Anniversary...

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2.5

After talking to you about the issues with 1800flowers i talked to upper management and after many back and forthemails...

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Avasflowers and 1800Flowers Products and Services

Most reviewed product and services
  • Avasflowers Delivery Service (951 reviews)
  • Avasflowers Flowers (878 reviews)
  • Avasflowers Arrangement (551 reviews)
  • 1800flowers Delivery Service (236 reviews)
  • 1800flowers Flowers (160 reviews)
  • 1800flowers Arrangement (83 reviews)