1800Flowers vs Avasflowers: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and Avasflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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1800Flowers

1.4

Avasflowers

1.3

1800Flowers

Avasflowers

1800Flowers and Avasflowers Overview

Total reviews

735

3811

Company responses

Issues resolved

1800Flowers and Avasflowers Consumer Ratings

Rank

44 out of 238 in Flowers / Florist category

59 out of 238 in Flowers / Florist category

Customer service

30 in category

36 in category

Delivery Service

28 in category

26 in category

Exchange, Refund and Cancellation Policy

27 in category

33 in category

Advertised vs Delivered

20 in category

25 in category

1800Flowers and Avasflowers Rating Details

Customer service

1.3 (283 reviews)

1.1 (1463 reviews)

Reviewer's quote

...never delivered! Incompetent fools! Never can get through to a customer service agent! So pathetically incompetent!Don't order..

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I am appalled at the customer service. I tried calling and was put on hold for longer than 30 minutes I finally just hung up. After emailing pictures of what I received and telling them I would like a refund and that they could have their ratchet plant back they offered my $10 store credit! Are you...

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Delivery Service

1.4 (245 reviews)

1.4 (1218 reviews)

Reviewer's quote

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

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Exchange, Refund and Cancellation Policy

1.2 (242 reviews)

1.1 (1402 reviews)

Reviewer's quote

...Eventually through Twitter they told me they would refund1/2 of what I paid. So basically they are making me pay for the item I never ordered. Who does that? That is straight up stealing...

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...00 and the dish plant was disgraceful!! Called for a refund!! But it took 4 days and the supervisor told me he would give me 20. 00 dollars back !! :wtf:..

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Advertised vs Delivered

1.2 (240 reviews)

1.1 (1129 reviews)

Reviewer's quote

Roses delivered today some dead WOO455456072688 and were left outside by the garage and the person stayed home all day. Hopefully they will credit my American Express-if not I will dispute this transaction. Bad experience for the first time using them..

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...They were intended to be delivered for Memorial Day on Monday Morning, but they came in the evening. The flowers were pretty, but it is important for holidays that orders are delivered on time, no excuses and no exceptions..

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1800Flowers and Avasflowers Pros and Cons

Pros

Pretty pictures online
Website
Flowers

I was extremely unhappy and still am
Flowers
Extremely discontent

Cons

Did not deliver the product
Extremely poor customer service
Bad refund policy

Customer service
Lack of customer service
Poor quality in every way

1800Flowers and Avasflowers Most Positive Reviews

Top rated reviews

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

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1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

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1800Flowers and Avasflowers Most Critical Reviews

Lowest rated reviews

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

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I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

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1800Flowers and Avasflowers Latest Reviews

Recent published reviews

1.2

Roses delivered today some dead WOO455456072688 and were left outside by the garage and the person stayed home all day....

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The beautiful flowers I received came without water. I had to unpack them from the box and fill the vase they sent witho...

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1.4

Had two dozens roses delivered today WOO455456072688 some were dead and left on the outside of persons garage and they...

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I ordered a flower for my co-worker who had lost her mother. She never received the flower. When I called Avas, they...

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1800Flowers and Avasflowers Products and Services

Most reviewed product and services

1800flowers Delivery Service (233 reviews)
1800flowers Flowers (158 reviews)
1800flowers Arrangement (82 reviews)

Avasflowers Delivery Service (948 reviews)
Avasflowers Flowers (874 reviews)
Avasflowers Arrangement (542 reviews)

How would you compare 1800Flowers vs Avasflowers?

Customer service

Product or Service Quality

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Anonymous good Feb 15, 2017 #1288401

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