PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and Avasflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800Flowers
Avasflowers

1800Flowers and Avasflowers Overview

Total reviews 747 3891
Company responses 0 0
Issues resolved 7 10

1800Flowers and Avasflowers Consumer Ratings

Rank
43 out of 242 in Flowers / Florist category
59 out of 242 in Flowers / Florist category
Customer service
29 in category
38 in category
Delivery Service
28 in category
27 in category
Advertised vs Delivered
23 in category
26 in category
Exchange, Refund and Cancellation Policy
25 in category
33 in category

1800Flowers and Avasflowers Rating Details

Customer service
1.3 (290 reviews)
1.2 (1504 reviews)
Reviewer's quote

I call customer service and they tell me the florist will deliver to our home. We wait, miss dinner reservations and I have to call customer service back to find out my home is out of the florist delivery area and they will redeliver the following day. The following day I call 2 hours prior to my...

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...When I tried to call customer service I got placed on hold forgotten about and hung up on..

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Delivery Service
1.4 (250 reviews)
1.4 (1255 reviews)
Reviewer's quote

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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Their delivery service said by 4. They called my wife instead of calling me, that ordered the flowers, to see how long she will be there. It’s a surprise...

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Advertised vs Delivered
1.2 (248 reviews)
1.1 (1167 reviews)
Reviewer's quote

A flower order was placed 9/3/2020, and to be delivered the same day. Prior to making the order I called the hospital to see if flower deliveries were allowed and if there was a special procedure to follow when making the deliveries. These instructions were relayed to your representative for the...

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...Flowers never delivered. I called customer service and was told my husband needed to call because he placed order. He and I have called repeatedly and get no resolution at all...

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Exchange, Refund and Cancellation Policy
1.3 (247 reviews)
1.1 (1437 reviews)
Reviewer's quote

...When request a refund. I was told only 50% would be refunded. I requested a supervisor a few times...

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...I AM REQUESTING A REFUND AND THEY ARE OFFERING ME A 10% REFUND, ARE YOU SERIOUS!!! I WANT AL $125. 00 BACK PRONTO AND I WILL DEFINITELY NOT RECOMMEND YOU TO ANYONE. I THOUGHT I WAS DOING GOOD BY ORDERING FROM A LOCAL FLORIST BUT LITTLE DID I KNOW THE CALL WAS TO A CALL CENTER...

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1800Flowers and Avasflowers Pros and Cons

Pros
  • Pretty pictures online
  • Website
  • Flowers
  • I was extremely unhappy and still am
  • Flowers
  • Extremely discontent
Cons
  • Did not deliver the product
  • Extremely poor customer service
  • Customer service
  • Customer service
  • Lack of customer service
  • Poor quality in every way

1800Flowers and Avasflowers Most Positive Reviews

Top rated reviews
5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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5

I ordered flowers from Avas for my anniversary and they arrived two days late and all were dead. I called and was told...

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5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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5

This company is an absolute scam! Do not trust them to get your flowers delivered on time or anything they tell you! We...

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1800Flowers and Avasflowers Most Critical Reviews

Lowest rated reviews
1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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1

Ordered flowers for ill friend was scheduled for same day delivery they arrived 24 hrs late, customer service very rude,...

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1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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1

This company sent me too many flowers. I ordered one dozen red roses and received 14. I am on a small budget and I am...

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1800Flowers and Avasflowers Latest Reviews

Recent published reviews
1.2

First, to be honest this company did well in the past. After messing up a previous order last year for my wife while on...

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No votes

I ordered flowers this morning for same day delivery. Payment immediately came out of my account. I received a...

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1

Subject: 1800FLOWERS.COM ORDER# 215023028
Satisfaction Guaranteed + Now is a time to think of each other, to connect with...

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4.4

Just needed to know who sent me flowers as no name on the card.

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1800Flowers and Avasflowers Products and Services

Most reviewed product and services
  • 1800flowers Delivery Service (235 reviews)
  • 1800flowers Flowers (159 reviews)
  • 1800flowers Arrangement (82 reviews)
  • Avasflowers Delivery Service (950 reviews)
  • Avasflowers Flowers (878 reviews)
  • Avasflowers Arrangement (547 reviews)