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1800flowers

Flowers / Florist
  • 3 ISSUES RESOLVED
  • 473 TOTAL REVIEWS
  • $29.2K CLAIMED LOSSES
  • $146 AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Turnaround Time
  • Flowers 3
  • Website 2
  • Overall service 1
  • Variety of products 1
  • Phone agents were nice 1

Customers don't like

  • Did not deliver the product29
  • Extremely poor customer service14
  • Bad refund policy5
  • Long wait for refund3
  • Quality of product3
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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1351 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Turnaround Time
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Apathy4
  • Negative feedback not excepted4
  • Poor shipping3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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