PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and 1stop Florists as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800Flowers
1stop Florists

1800Flowers and 1stop Florists Overview

Total reviews 762 100
Company responses 0 0
Issues resolved 8 1

1800Flowers and 1stop Florists Consumer Ratings

Rank
37 out of 229 in Flowers / Florist category
43 out of 229 in Flowers / Florist category
Customer service
31 in category
29 in category
Delivery Service
28 in category
16 in category
Exchange, Refund and Cancellation Policy
27 in category
15 in category
Advertised vs Delivered
25 in category
37 in category

1800Flowers and 1stop Florists Rating Details

Customer service
1.3 (301 reviews)
1.3 (53 reviews)
Reviewer's quote

...Order was never delivered and when i reached out to customer service they were so rude and didnt resolved my issue. The recipient never got my order and i still havent gotten a refund ill have to reach out to my credit card to figure this out. Definitely never ordering from them again..

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...I called customer service and they said "Sorry we dropped the ball " . no reason why this happened..

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Delivery Service
1.4 (258 reviews)
1.6 (57 reviews)
Reviewer's quote

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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Flowers were ordered 3 days in advance and despite 4 follow up calls on the requested delivery date, they were never delivered. Recipient tries reaching the local florist who not only didn’t answer their phone, they had no Voice mail set up and used the excise of “no contact” for their reason for...

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Exchange, Refund and Cancellation Policy
1.3 (258 reviews)
1.6 (43 reviews)
Reviewer's quote

...We finally requested a full refund and are not waiting. We will contact another company since the customer service with 1800Flowers is terrible..

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...They did refund my money, but I would of rather had the flowers..

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Advertised vs Delivered
1.2 (256 reviews)
1.1 (52 reviews)
Reviewer's quote

Delivered incomplete arrangement to one of 2 recipients and 2nd reciepient delivered to wrong add..

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I needed my gift delivered by a certain time today October 24, 2019. UPS has changed my delivery date 5 times not sure when it’s going to get there. This is a sympathy gift and very important to be delivered today...

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1800Flowers and 1stop Florists Pros and Cons

Pros
  • Pretty pictures online
  • Website
  • Boquets and arrangements that were advertised
  • That my mother did like the arrangement
  • Easy to order
Cons
  • Did not deliver the product
  • Extremely poor customer service
  • Customer service
  • Never delivered and the occasion was ruined
  • Untimely delivery
  • Did not deliver on time as promised

1800Flowers and 1stop Florists Most Positive Reviews

Top rated reviews
5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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5

I ordered a spa kit for a stressed out sister for her birthday so she could relax and enjoy her birthday that will soon...

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5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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5

Very pleased and satisfied with the delivery

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1800Flowers and 1stop Florists Most Critical Reviews

Lowest rated reviews
1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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1

Order d flowers 4 friend s 50th BD.The flowers depicted show d a beautiful bouquet of flowers priced $19.95" Best...

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1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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1

I placed an order for flowers to be delivered. The day of the scheduled delivery I received an email they could not...

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1800Flowers and 1stop Florists Latest Reviews

Recent published reviews
1

On January 12, 2021 I ordered a Birthday Wishes Flower Cake Lg w/Balloon. I requested that delivery be on January 17,...

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No votes

Just want this fruit basket delivered Never had so much trouble with anything I ever ordered on
line or thru this 1STOP F...

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2.5

After talking to you about the issues with 1800flowers i talked to upper management and after many back and forthemails...

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1

Flowers were ordered 3 days in advance and despite 4 follow up calls on the requested delivery date, they were never...

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1800Flowers and 1stop Florists Products and Services

Most reviewed product and services
  • 1800flowers Delivery Service (236 reviews)
  • 1800flowers Flowers (160 reviews)
  • 1800flowers Arrangement (83 reviews)
  • 1stop Florists Delivery Service (48 reviews)
  • 1stop Florists Arrangement (10 reviews)
  • 1stop Florists Same Day Delivery Service (9 reviews)