PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and 1stop Florists as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800Flowers
1stop Florists

1800Flowers and 1stop Florists Overview

Total reviews
744
99
Company responses
0
0
Issues resolved
7
1

1800Flowers and 1stop Florists Consumer Ratings

Rank
44 out of 241 in Flowers / Florist category
41 out of 241 in Flowers / Florist category
Customer service
29 in category
26 in category
Delivery Service
30 in category
20 in category
Advertised vs Delivered
23 in category
33 in category
Exchange, Refund and Cancellation Policy
26 in category
16 in category

1800Flowers and 1stop Florists Rating Details

Customer service
1.3 (287 reviews)
1.3 (53 reviews)
Reviewer's quote

...The customer service representative was rude and act like I owed her something. When request a refund. I was told only 50% would be refunded...

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...I called customer service and they said "Sorry we dropped the ball " . no reason why this happened..

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Delivery Service
1.4 (247 reviews)
1.6 (57 reviews)
Reviewer's quote

...I will make it up to her with another company of course! So upsetting I would have gladly used another delivery service and will do so from now on. Unacceptable way to do business. And the girl I spoke to could have cared less and just kept repeating the same scripted apology...

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Flowers were ordered 3 days in advance and despite 4 follow up calls on the requested delivery date, they were never delivered. Recipient tries reaching the local florist who not only didn’t answer their phone, they had no Voice mail set up and used the excise of “no contact” for their reason for...

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Advertised vs Delivered
1.2 (245 reviews)
1.1 (52 reviews)
Reviewer's quote

sister-in-law, whom I have known for 72 years passed away. I ordered a large floral arrangement for last night's wake. It was never delivered; 1800Flowers never notified me of a problem, or the necessity of choosing a different arrangement!DO NOT

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I needed my gift delivered by a certain time today October 24, 2019. UPS has changed my delivery date 5 times not sure when it’s going to get there. This is a sympathy gift and very important to be delivered today...

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Exchange, Refund and Cancellation Policy
1.3 (245 reviews)
1.6 (43 reviews)
Reviewer's quote

...Eventually through Twitter they told me they would refund1/2 of what I paid. So basically they are making me pay for the item I never ordered. Who does that? That is straight up stealing...

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...They did refund my money, but I would of rather had the flowers..

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1800Flowers and 1stop Florists Pros and Cons

Pros
  • Pretty pictures online
  • Website
  • Flowers
  • That my mother did like the arrangement
  • Easy to order
Cons
  • Did not deliver the product
  • Extremely poor customer service
  • Customer service
  • Never delivered and the occasion was ruined
  • Untimely delivery
  • Did not deliver on time as promised

1800Flowers and 1stop Florists Most Positive Reviews

Top rated reviews
5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

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5

I ordered a spa kit for a stressed out sister for her birthday so she could relax and enjoy her birthday that will soon...

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5

1800FLOWERS.COM is a TOTAL RIP-OFF!! WHAT YOU ORDER IS NOT WHAT YOU GET!!
I live in Florida. I was enticed by a Paypal...

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5

Very pleased and satisfied with the delivery

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1800Flowers and 1stop Florists Most Critical Reviews

Lowest rated reviews
1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

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1

Order d flowers 4 friend s 50th BD.The flowers depicted show d a beautiful bouquet of flowers priced $19.95" Best...

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1

I ordered a box of chocolate strawberries and then got sucked into buying a second gift, pretzels, that would be...

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1

I placed an order for flowers to be delivered. The day of the scheduled delivery I received an email they could not...

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1800Flowers and 1stop Florists Latest Reviews

Recent published reviews
1.8

sister-in-law, whom I have known for 72 years passed away. I ordered a large floral arrangement for last night's wake....

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1

Flowers were ordered 3 days in advance and despite 4 follow up calls on the requested delivery date, they were never...

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No votes

Called to order flowers and fruit for my daughters daughter's birthday. Looked at my checking account this morning and...

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1

Disgraceful service $90 spent 4 days notice for delivery, even went on live chat on delivery day to confirm all was...

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1800Flowers and 1stop Florists Products and Services

Most reviewed product and services
  • 1800flowers Delivery Service (234 reviews)
  • 1800flowers Flowers (159 reviews)
  • 1800flowers Arrangement (82 reviews)
  • 1stop Florists Delivery Service (48 reviews)
  • 1stop Florists Arrangement (10 reviews)
  • 1stop Florists Same Day Delivery Service (9 reviews)