PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800Flowers and 1stop Florists as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800Flowers
1stop Florists

1800Flowers and 1stop Florists Overview

Total reviews
663
97
Company responses
0
0
Issues resolved
6
1

1800Flowers was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 663 reviews. It is 566 reviews more than 1stop Florists received since Dec 20, 2016. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with 1800Flowers customer support team and 1stop Florists customer service.

1800Flowers and 1stop Florists Consumer Ratings

Rank
33 out of 356 in Flowers / Florist category
30 out of 356 in Flowers / Florist category
Customer service
26 in category
23 in category
Delivery Service
26 in category
17 in category
Advertised vs Delivered
19 in category
29 in category

According to consumer ratings and reviews, 1stop Florists ranks 3 points higher in the Flowers / Florist category than 1800Flowers. People gave 1800Flowers 1.3 stars for Customer service criterion in Flowers / Florist category and it is 59 points higher than the worst rated brand in this category. At the same time, 1stop Florists was rated 1.3 stars for Customer service criterion in this category and it is 62 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that 1stop Florists has a higher rating than 1800Flowers. Regarding Advertised vs Delivered criterion, consumers gave 1800Flowers 1.2 stars and it is 78% greater than other in category. 1stop Florists however was rated 1.1 stars and it is 66% greater than other in category.

1800Flowers and 1stop Florists Rating Details

Customer service
1.3 (236 reviews)
1.3 (51 reviews)
Reviewer's quote

I called customer service and was connected to someone that I could not understand and could not understand me, not to mention the background noise was very loud. I was told the flowers would be redelivered, and that I would receive an email with a survey, as well as a confirmation. Still waiting...

Joshua S

We ordered flowers to be sent to sick customer of ours. The day of requested delivery, 1Stop called and said the local florist wanted to charge double the price that 1Stop had advertised on their page, and therefore had to cancel our order. So disappointed! Wondering where they get their pricing...

PissedConsumer1593370
Delivery Service
1.4 (210 reviews)
1.7 (55 reviews)
Reviewer's quote

...He said they would contact local delivery office to have a fresh one redelivered Friday 9/13. By 3:00 pm on Friday, it still wasn’t delivered, another call was made to C. S...

Amie

...UPS has changed my delivery date 5 times not sure when it’s going to get there. This is a sympathy gift and very important to be delivered today. I will never use this company again..

Shangra
Advertised vs Delivered
1.2 (205 reviews)
1.1 (50 reviews)
Reviewer's quote

Called Tuesday to verify delivery and was told was not delivered as florist did not have the time of the wake (that is not needed). 1800 Flowers did not reach out to me (my phone number listed for addl info) by phone or email. I would not have known there was an issue and the arrangement was not...

Anne F

Flowers were supposed to be delivered to my wife's office by 5pm, for her birthday. They were not. Called customer service- provided no help or info...

PissedConsumer1488220

1800Flowers and 1stop Florists Pros and Cons

Pros
  • Pretty pictures online
  • Website
  • Flowers
  • That my mother did like the arrangement
  • Easy to order
Cons
  • Did not deliver the product
  • Extremely poor customer service
  • Bad refund policy
  • Never delivered and the occasion was ruined
  • Untimely delivery
  • Lack of response from customer service

1800Flowers and 1stop Florists Most Positive Reviews

Top rated reviews
5

I ordered flowers for my sick mother in the hospital. I paid extra money for same day shipping. Not only were the...

5

I ordered a spa kit for a stressed out sister for her birthday so she could relax and enjoy her birthday that will soon...

1800Flowers and 1stop Florists Most Critical Reviews

Lowest rated reviews
1

1-800-Flowers has the worst product and service I have ever encountered. My 98 year old grandmother had a mini-stroke la...

1

Order d flowers 4 friend s 50th BD.The flowers depicted show d a beautiful bouquet of flowers priced $19.95" Best...

1800Flowers and 1stop Florists Latest Reviews

Recent published reviews
1

Our company signed up for the passport program to do all of our sympathy or congratulations flowers and 3 out of 4...

Read all 663 reviews
1

I needed my gift delivered by a certain time today October 24, 2019. UPS has changed my delivery date 5 times not sure...

Read all 97 reviews

1800Flowers and 1stop Florists Products and Services

Most reviewed product and services
  • 1800flowers Delivery Service (203 reviews)
  • 1800flowers Flowers (153 reviews)
  • 1800flowers Arrangement (82 reviews)
  • 1stop Florists Delivery Service (48 reviews)
  • 1stop Florists Arrangement (10 reviews)
  • 1stop Florists Same Day Delivery Service (8 reviews)