PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uncle Bobs and 1800 Pack Rat as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uncle Bobs
1800 Pack Rat

Uncle Bobs and 1800 Pack Rat Overview

Total reviews
106
68
Company responses
0
0
Issues resolved
0
1

Uncle Bobs was first mentioned on PissedConsumer on Jun 3, 2010 and since then this brand received 106 reviews. It is 38 reviews more than 1800 Pack Rat received since Jul 2, 2011.

Uncle Bobs and 1800 Pack Rat Consumer Ratings

Rank
77 out of 1689 in Transportation and Logistics category
87 out of 900 in Moving and Storage category
Customer service
81 in category
60 in category
Product or Service Quality
57 in category
64 in category
Staff
62 in category
54 in category

Uncle Bobs and 1800 Pack Rat Rating Details

Customer service
1.7 (34 reviews)
1.5 (36 reviews)
Reviewer's quote

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

PissedConsumer1097356

1 800 Pack Rat customer service said that this happens all the time and that I will just need to work it out with the other party. Their website even advertises 24-48 hour notice is preferred. I even asked for a credit for this inconvenience, I was told that this does not warrant a credit of any...

Jeremy C
Product or Service Quality
2.2 (26 reviews)
1.2 (34 reviews)
Reviewer's quote

...For the most part until two months ago customer service was prefect. The regional manager Greg is very rude, disrespectful and calls is customers or possible customers liars. I have had two other people call in my behalf...

PissedConsumer866044

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new address nothing changed for my account but now they claim they cant run my card... i called a week before the bill was due updated my account with new phone number and address and at...

Calley
Staff
1.8 (22 reviews)
1.3 (31 reviews)
Reviewer's quote

I have 4 parking spaces got eviction notice for parking a little over the line ,then the staff had a argument w other my driver over a garden hose,1 month later got a certified letter there charging $20 a month for water for each truck you haven t charged me in 5 years now you charge for water iam...

PissedConsumer1029644

...you have great staff in your pickup/delivery department, but your policies are horrible and I feel cheated..

Freda

Uncle Bobs and 1800 Pack Rat Pros and Cons

Pros
  • Previous owner
  • Hailey
  • Truck driver was nice
  • Price
  • Seem to understand customer service
Cons
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • Idiotic responses
  • Poor customer service
  • Conflicting rule from sales agents which costs us more money

Uncle Bobs and 1800 Pack Rat Most Positive Reviews

Top rated reviews
5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

Uncle Bobs and 1800 Pack Rat Most Critical Reviews

Lowest rated reviews
1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

Uncle Bobs and 1800 Pack Rat Latest Reviews

Recent published reviews

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

Read all 106 reviews
1

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new...

Read all 68 reviews

Uncle Bobs and 1800 Pack Rat Products and Services

Most reviewed product and services
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)
  • 1800 Pack Rat Moving Service (17 reviews)
  • 1800 Pack Rat Customer Care (16 reviews)
  • 1800 Pack Rat Storage Unit (13 reviews)