PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uncle Bobs and 1800 Pack Rat as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uncle Bobs
1800 Pack Rat

Uncle Bobs and 1800 Pack Rat Overview

Total reviews 106 73
Company responses 0 0
Issues resolved 0 1

Uncle Bobs and 1800 Pack Rat Consumer Ratings

Rank
86 out of 1061 in Transportation and Logistics category
94 out of 599 in Moving and Storage category
Customer service
84 in category
72 in category
Product or Service Quality
60 in category
70 in category
Exchange, Refund and Cancellation Policy
49 in category
55 in category
Price Affordability
119 in category
94 in category

Uncle Bobs and 1800 Pack Rat Rating Details

Customer service
1.7 (34 reviews)
1.5 (40 reviews)
Reviewer's quote

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

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My experience with Pack Rat’s extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco. I reached out for a quote from...

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Product or Service Quality
2.2 (26 reviews)
1.2 (39 reviews)
Reviewer's quote

Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

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After speaking to a manager, the customer service rep told me I would be extended a $50 credit for the inconvenience and an email noting that would be forthcoming. At 7:42PM, I received my revised quote details of $180 monthly rent and transportation costs of $118. 13, ironically still with a...

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Exchange, Refund and Cancellation Policy
2.2 (19 reviews)
1 (33 reviews)
Reviewer's quote

...I closed the account over the weekend and asked when would I receive a refund for the difference. I was told over the phone they do not refund the difference (nobody does that). I couldn't care less what other companies do or don't do; I used Uncle Bob's...

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...I couldn't get 1/2 month payment refunded and was told they don't refund anyone. I sent a letter to the home office and got no response. These people would not answer the complaint I placed with the Atty...

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Price Affordability
1.9 (18 reviews)
1.3 (31 reviews)
Reviewer's quote

Called to price some storage units,had a great experience. they have great customer service, the young lady that helped me said her name was Haily Johnson ..

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...contacted company, they didn't care Read contract carefully, Quoted price means nothing..

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Uncle Bobs and 1800 Pack Rat Pros and Cons

Pros
  • Previous owner
  • Hailey
  • Truck driver was nice
  • Price
  • Seem to understand customer service
Cons
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • Poor customer service
  • Idiotic responses
  • Conflicting rule from sales agents which costs us more money

Uncle Bobs and 1800 Pack Rat Most Positive Reviews

Top rated reviews
5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

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5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

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5

When I went on their site to change my credit card info for my autopay, I inadvertantly cancelled autopay. Discovered...

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4

If I could give no stars I would! This company is a rip off! They add in all kinds of fees that ARE NOT IN THEIR QUOTE!...

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Uncle Bobs and 1800 Pack Rat Most Critical Reviews

Lowest rated reviews
1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

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1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

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1

some1 stoled my stuff over the top of the roof and they won't cover it because they didn't break the door they went...

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1

I had my stuff in storage with packrat for two months. Their prices are outrageous for monthly storage and when I moved...

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Uncle Bobs and 1800 Pack Rat Latest Reviews

Recent published reviews
No votes

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

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1.1

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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No votes

I tried to speak with them after being there so many years but they are too stupid to understand human decency. I guess...

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1.5

Supposed to be delivered 8-11-2020 just informed it wouldnt even be to the facility until tomorrow. Then they gave me a...

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Uncle Bobs and 1800 Pack Rat Products and Services

Most reviewed product and services
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)
  • 1800 Pack Rat Moving Service (18 reviews)
  • 1800 Pack Rat Customer Care (17 reviews)
  • 1800 Pack Rat Storage Unit (14 reviews)