PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800 Pack Rat and Uncle Bobs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800 Pack Rat
Uncle Bobs

1800 Pack Rat and Uncle Bobs Overview

Total reviews 73 106
Company responses 0 0
Issues resolved 1 0

1800 Pack Rat and Uncle Bobs Consumer Ratings

Rank
94 out of 596 in Moving and Storage category
86 out of 1060 in Transportation and Logistics category
Customer service
72 in category
84 in category
Product or Service Quality
70 in category
60 in category
Turnaround Time
61 in category
55 in category
Reliability
55 in category
58 in category

1800 Pack Rat and Uncle Bobs Rating Details

Customer service
1.5 (40 reviews)
1.7 (34 reviews)
Reviewer's quote

My experience with Pack Rat’s extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco. I reached out for a quote from...

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However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

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Product or Service Quality
1.2 (39 reviews)
2.2 (26 reviews)
Reviewer's quote

After speaking to a manager, the customer service rep told me I would be extended a $50 credit for the inconvenience and an email noting that would be forthcoming. At 7:42PM, I received my revised quote details of $180 monthly rent and transportation costs of $118. 13, ironically still with a...

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Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

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Turnaround Time
1.3 (34 reviews)
2.1 (14 reviews)
Reviewer's quote

...and want to collect the money before the economy falls they are putting their loyal customers in a position to pay now are lose their item in storage at a time of the Coronavirus Pandemic when the usually don't send out these notice of auction until you are two full months behind they want money when people can't leave their home and not able to work instead of having a heart for your customers who is keeping your company in business give them a break I do understand that bills have to be paid but for this company to send these notices and scare their customers is wrong when usually they don't send these notice...

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I would sell my body before allowing it to be auctioned! Since this time I have attempted several suicides! My entire family archives has been with me. I can't help but cry because of the carelessness and disregard to my belongings. Please, DO NOT TRUST UNCLE BOB's!!!!!! Now they've changed their...

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Reliability
1.3 (33 reviews)
1.8 (16 reviews)
Reviewer's quote

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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Our unit at 8350 S. Sam Houston Pkwy E in Houston Texas had everything stolen: furniture, appliances, lawn and garden. We had everything for a 3500 sq. ft. home housed here. Mervin Mejia is the site manager. Ken Ural is his manager - Richard Rodriguez is Corp.office. No one has cooperated or...

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1800 Pack Rat and Uncle Bobs Pros and Cons

Pros
  • Truck driver was nice
  • Price
  • Seem to understand customer service
  • Previous owner
  • Hailey
Cons
  • Poor customer service
  • Idiotic responses
  • Conflicting rule from sales agents which costs us more money
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager

1800 Pack Rat and Uncle Bobs Most Positive Reviews

Top rated reviews
5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

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5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

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4

If I could give no stars I would! This company is a rip off! They add in all kinds of fees that ARE NOT IN THEIR QUOTE!...

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5

When I went on their site to change my credit card info for my autopay, I inadvertantly cancelled autopay. Discovered...

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1800 Pack Rat and Uncle Bobs Most Critical Reviews

Lowest rated reviews
1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

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1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

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1

I had my stuff in storage with packrat for two months. Their prices are outrageous for monthly storage and when I moved...

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1

some1 stoled my stuff over the top of the roof and they won't cover it because they didn't break the door they went...

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1800 Pack Rat and Uncle Bobs Latest Reviews

Recent published reviews
1.1

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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No votes

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

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1.5

Supposed to be delivered 8-11-2020 just informed it wouldnt even be to the facility until tomorrow. Then they gave me a...

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No votes

I tried to speak with them after being there so many years but they are too stupid to understand human decency. I guess...

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1800 Pack Rat and Uncle Bobs Products and Services

Most reviewed product and services
  • 1800 Pack Rat Moving Service (18 reviews)
  • 1800 Pack Rat Customer Care (17 reviews)
  • 1800 Pack Rat Storage Unit (14 reviews)
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)