PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800 Pack Rat and Uncle Bobs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800 Pack Rat
Uncle Bobs

1800 Pack Rat and Uncle Bobs Overview

Total reviews
68
106
Company responses
0
0
Issues resolved
1
0

Uncle Bobs was first mentioned on PissedConsumer on Jun 3, 2010 and since then this brand received 106 reviews. It is 38 reviews more than 1800 Pack Rat received since Jul 2, 2011.

1800 Pack Rat and Uncle Bobs Consumer Ratings

Rank
87 out of 900 in Moving and Storage category
77 out of 1689 in Transportation and Logistics category
Customer service
59 in category
81 in category
Product or Service Quality
63 in category
58 in category
Staff
53 in category
62 in category

1800 Pack Rat and Uncle Bobs Rating Details

Customer service
1.5 (36 reviews)
1.7 (34 reviews)
Reviewer's quote

1 800 Pack Rat customer service said that this happens all the time and that I will just need to work it out with the other party. Their website even advertises 24-48 hour notice is preferred. I even asked for a credit for this inconvenience, I was told that this does not warrant a credit of any...

Jeremy C

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

PissedConsumer1097356
Product or Service Quality
1.2 (34 reviews)
2.2 (26 reviews)
Reviewer's quote

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new address nothing changed for my account but now they claim they cant run my card... i called a week before the bill was due updated my account with new phone number and address and at...

Calley

...For the most part until two months ago customer service was prefect. The regional manager Greg is very rude, disrespectful and calls is customers or possible customers liars. I have had two other people call in my behalf...

PissedConsumer866044
Staff
1.3 (31 reviews)
1.8 (22 reviews)
Reviewer's quote

...you have great staff in your pickup/delivery department, but your policies are horrible and I feel cheated..

Freda

I have 4 parking spaces got eviction notice for parking a little over the line ,then the staff had a argument w other my driver over a garden hose,1 month later got a certified letter there charging $20 a month for water for each truck you haven t charged me in 5 years now you charge for water iam...

PissedConsumer1029644

1800 Pack Rat and Uncle Bobs Pros and Cons

Pros
  • Truck driver was nice
  • Price
  • Seem to understand customer service
  • Previous owner
  • Hailey
Cons
  • Idiotic responses
  • Poor customer service
  • Conflicting rule from sales agents which costs us more money
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager

1800 Pack Rat and Uncle Bobs Most Positive Reviews

Top rated reviews
5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

1800 Pack Rat and Uncle Bobs Most Critical Reviews

Lowest rated reviews
1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

1800 Pack Rat and Uncle Bobs Latest Reviews

Recent published reviews
1

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new...

Read all 68 reviews

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

Read all 106 reviews

1800 Pack Rat and Uncle Bobs Products and Services

Most reviewed product and services
  • 1800 Pack Rat Moving Service (17 reviews)
  • 1800 Pack Rat Customer Care (16 reviews)
  • 1800 Pack Rat Storage Unit (13 reviews)
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)