PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800 Pack Rat and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800 Pack Rat
Uhaul

1800 Pack Rat and Uhaul Overview

Total reviews 73 981
Company responses 0 0
Issues resolved 1 11

1800 Pack Rat and Uhaul Consumer Ratings

Rank
93 out of 607 in Moving and Storage category
147 out of 1072 in Transportation and Logistics category
Customer service
69 in category
135 in category
Product or Service Quality
68 in category
106 in category
Turnaround Time
58 in category
99 in category
Exchange, Refund and Cancellation Policy
54 in category
101 in category

1800 Pack Rat and Uhaul Rating Details

Customer service
1.5 (40 reviews)
1.3 (372 reviews)
Reviewer's quote

My experience with Pack Rat’s extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco. I reached out for a quote from...

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I booked separate and then when customer service tried to ship all the boxes together the computer auto cancelled everything a few weeks before the move. No one answers the phone and you end up saying hi to someone 5 states away who is bored. they transfer you back to those that do not answer the...

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Product or Service Quality
1.2 (39 reviews)
1.4 (303 reviews)
Reviewer's quote

After speaking to a manager, the customer service rep told me I would be extended a $50 credit for the inconvenience and an email noting that would be forthcoming. At 7:42PM, I received my revised quote details of $180 monthly rent and transportation costs of $118. 13, ironically still with a...

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When I emailed customer service to ask for some sort of compensation for all the additional cost, I was told they would refund our deposit of $50. 00 what a joke!! Doug Rayburn was the customer service agent that responded with that. He said that was all he could do, and asked me to continue being...

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Turnaround Time
1.3 (34 reviews)
1.4 (262 reviews)
Reviewer's quote

...and want to collect the money before the economy falls they are putting their loyal customers in a position to pay now are lose their item in storage at a time of the Coronavirus Pandemic when the usually don't send out these notice of auction until you are two full months behind they want money when people can't leave their home and not able to work instead of having a heart for your customers who is keeping your company in business give them a break I do understand that bills have to be paid but for this company to send these notices and scare their customers is wrong when usually they don't send these notice...

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...REALLY! Like the one who didn't call me the first time. Then, when I asked the local store about the charges, they kept changing the story, "It was blankets, it was gas, it was over millage, etc. which none of it was true...

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Exchange, Refund and Cancellation Policy
1 (33 reviews)
1.3 (289 reviews)
Reviewer's quote

...I couldn't get 1/2 month payment refunded and was told they don't refund anyone. I sent a letter to the home office and got no response. These people would not answer the complaint I placed with the Atty...

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I pre-paid $161 for one-way trailer and later find out that Brad added insurance of $44 and refuses to issue refund. Call Corporate [click]..

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1800 Pack Rat and Uhaul Pros and Cons

Pros
  • Truck driver was nice
  • Price
  • Seem to understand customer service
  • Making a reservation on line
  • Ease of location
  • Disliked unwillingness to resolve issues dropping the ball
Cons
  • Poor customer service
  • Idiotic responses
  • Conflicting rule from sales agents which costs us more money
  • Customer service
  • Service
  • Constant mistakes

1800 Pack Rat and Uhaul Most Positive Reviews

Top rated reviews
5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

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5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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4

If I could give no stars I would! This company is a rip off! They add in all kinds of fees that ARE NOT IN THEIR QUOTE!...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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1800 Pack Rat and Uhaul Most Critical Reviews

Lowest rated reviews
1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

I had my stuff in storage with packrat for two months. Their prices are outrageous for monthly storage and when I moved...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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1800 Pack Rat and Uhaul Latest Reviews

Recent published reviews
1.1

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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1

Company said we could refuse insurance. As I have done a dozen times before. But when we returned the truck they said...

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1.5

Supposed to be delivered 8-11-2020 just informed it wouldnt even be to the facility until tomorrow. Then they gave me a...

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1

After using Uhaul for over 30 years I will never use them again. Thieves. No problem. Just never use. Simple rental....

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1800 Pack Rat and Uhaul Products and Services

Most reviewed product and services
  • 1800 Pack Rat Moving Service (18 reviews)
  • 1800 Pack Rat Storage Unit (14 reviews)
  • 1800 Pack Rat Vehicle Driver (2 reviews)
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Truck Rental Booking (39 reviews)