PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StorageMart and 1800 Pack Rat as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StorageMart
1800 Pack Rat

StorageMart and 1800 Pack Rat Overview

Total reviews
20
72
Company responses
0
0
Issues resolved
0
1

StorageMart and 1800 Pack Rat Consumer Ratings

Rank
132 out of 1047 in Transportation and Logistics category
95 out of 587 in Moving and Storage category
Product or Service Quality
80 in category
70 in category
Price Affordability
135 in category
96 in category
Customer service
93 in category
70 in category
Turnaround Time
122 in category
61 in category

StorageMart and 1800 Pack Rat Rating Details

Product or Service Quality
1.8 (13 reviews)
1.2 (39 reviews)
Reviewer's quote

...There doesnt seem to be a real concern for the damages or that lack of customer service..

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My experience with Pack Rat’s extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco. I reached out for a quote from...

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Price Affordability
1.7 (12 reviews)
1.2 (30 reviews)
Reviewer's quote

They Kept us locked out of our unit for a couple of days. And inconvenience us All along, promising if we waited. They would. Take off of the rent. In lieu of inconvenience since then they'vethey raiseraised our rates. Charged multiple fees. Gave us a complete run around. Understaffed and poorly...

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...contacted company, they didn't care Read contract carefully, Quoted price means nothing..

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Customer service
1.5 (11 reviews)
1.5 (39 reviews)
Reviewer's quote

...Ironically the president of Storagemart claims customer service is the basis of their company. There is absolutely no customer service. No one to call,to email no contact options...

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After speaking to a manager, the customer service rep told me I would be extended a $50 credit for the inconvenience and an email noting that would be forthcoming. At 7:42PM, I received my revised quote details of $180 monthly rent and transportation costs of $118. 13, ironically still with a...

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Turnaround Time
1.3 (10 reviews)
1.3 (34 reviews)
Reviewer's quote

...Long time customer who always paid on time. Further difficulties as premises not handicap accessible. Many unhappy customers after hurricane damage last year...

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...and wanna collect the money before the economy falls they are putting their loyal customers in a postion to pay now are lose their item in storage at a time of the Coronavirus Pandemic when the usually don't send out these notice of auction until you are two full months behind they want money when people cant leave their home and not able to work in stead of having a heart for your customers who is keeping your company in business give them a break I do understand that bills have to be paid but for this company to send these notices and scare their customers is wrong when usually they don't send these notice...

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StorageMart and 1800 Pack Rat Pros and Cons

Pros
  • Leaving
  • Pride on costumer services
  • Hah
  • Truck driver was nice
  • Price
  • Seem to understand customer service
Cons
  • Liars too much money joke bad customer swrvice ruined my stuff
  • 0 customer service
  • Staff was deciteful
  • Poor customer service
  • Idiotic responses
  • Conflicting rule from sales agents which costs us more money

StorageMart and 1800 Pack Rat Most Positive Reviews

Top rated reviews
4.7

Storage Mart was more than kind, so helpful, and worked with me in the midst of tough life circumstances! This is a...

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5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

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No votes
4

If I could give no stars I would! This company is a rip off! They add in all kinds of fees that ARE NOT IN THEIR QUOTE!...

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StorageMart and 1800 Pack Rat Most Critical Reviews

Lowest rated reviews
1

I'm starting a petition to change the expression "go to ***" with the more hateful, "go to StorageMart." These people...

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1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

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1

He lied and went against his written agreement and sold the unit without telling anyone.

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1

I had my stuff in storage with packrat for two months. Their prices are outrageous for monthly storage and when I moved...

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StorageMart and 1800 Pack Rat Latest Reviews

Recent published reviews
1

They Kept us locked out of our unit for a couple of days. And inconvenience us All along, promising if we waited. They...

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1

My experience with Pack Rat’s extremely bad customer service
We are planning a cross country move and wanted to use a 1-8...

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2

I was there this morning at 10:45am and they were closed sign says be back at 11:30am. They don't have set hours to be...

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1

If youve ever seen the Seinfeld Reservation episode, that is what happens in dealing with 1-800-Pack-Rat. They do not un...

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StorageMart and 1800 Pack Rat Products and Services

Most reviewed product and services
  • Storagemart Storage Unit (14 reviews)
  • Storagemart Customer Care (6 reviews)
  • Storagemart Manager (1 review)
  • 1800 Pack Rat Moving Service (18 reviews)
  • 1800 Pack Rat Customer Care (16 reviews)
  • 1800 Pack Rat Storage Unit (14 reviews)