PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800 Pack Rat and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800 Pack Rat
Public Storage

1800 Pack Rat and Public Storage Overview

Total reviews 73 996
Company responses 0 0
Issues resolved 1 4

1800 Pack Rat and Public Storage Consumer Ratings

Rank
94 out of 594 in Moving and Storage category
73 out of 594 in Moving and Storage category
Customer service
72 in category
65 in category
Product or Service Quality
70 in category
56 in category
Turnaround Time
61 in category
53 in category
Reliability
55 in category
51 in category

1800 Pack Rat and Public Storage Rating Details

Customer service
1.5 (40 reviews)
1.5 (393 reviews)
Reviewer's quote

My experience with Pack Rat’s extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco. I reached out for a quote from...

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...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Product or Service Quality
1.2 (39 reviews)
1.7 (346 reviews)
Reviewer's quote

After speaking to a manager, the customer service rep told me I would be extended a $50 credit for the inconvenience and an email noting that would be forthcoming. At 7:42PM, I received my revised quote details of $180 monthly rent and transportation costs of $118. 13, ironically still with a...

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...Lowes sale receipts have cryptic descriptions which makes it difficult to align it to a specific product. No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit cards...

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Turnaround Time
1.3 (34 reviews)
1.6 (246 reviews)
Reviewer's quote

...and want to collect the money before the economy falls they are putting their loyal customers in a position to pay now are lose their item in storage at a time of the Coronavirus Pandemic when the usually don't send out these notice of auction until you are two full months behind they want money when people can't leave their home and not able to work instead of having a heart for your customers who is keeping your company in business give them a break I do understand that bills have to be paid but for this company to send these notices and scare their customers is wrong when usually they don't send these notice...

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...For two months I have been trying to talk to someone about lowering my rent, instead I got a notice that my rent is going up, again, for the second time this year. I lost my job, I'm a senior citizen and the heat index in Houston is 113. So the suggestion I move to another unit is not doable...

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Reliability
1.3 (33 reviews)
1.4 (286 reviews)
Reviewer's quote

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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They have the worst people they hire to be alleged professionals as managers & supervisors. They have the same mentally throughout this company & I will be producing a web page to specifically halt their business because of the unprofessional practices that they use. You call in for simple...

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1800 Pack Rat and Public Storage Pros and Cons

Pros
  • Truck driver was nice
  • Price
  • Seem to understand customer service
  • Apparently reasonable rate
  • Move in rate
  • Manger at move in was good
Cons
  • Poor customer service
  • Idiotic responses
  • Conflicting rule from sales agents which costs us more money
  • Customer service
  • Fees
  • Rate increases

1800 Pack Rat and Public Storage Most Positive Reviews

Top rated reviews
5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

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5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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4

If I could give no stars I would! This company is a rip off! They add in all kinds of fees that ARE NOT IN THEIR QUOTE!...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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1800 Pack Rat and Public Storage Most Critical Reviews

Lowest rated reviews
1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

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1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

I had my stuff in storage with packrat for two months. Their prices are outrageous for monthly storage and when I moved...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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1800 Pack Rat and Public Storage Latest Reviews

Recent published reviews
1.1

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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4

I have been dealing with your Coconut Creek, FL location, on Wiles Road, more specifically a young Lady by the name of C...

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1.5

Supposed to be delivered 8-11-2020 just informed it wouldnt even be to the facility until tomorrow. Then they gave me a...

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4

I ask them to set up auto pay two months ago and they did not know my account has a late fee and a lien am really upset...

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1800 Pack Rat and Public Storage Products and Services

Most reviewed product and services
  • 1800 Pack Rat Moving Service (18 reviews)
  • 1800 Pack Rat Customer Care (17 reviews)
  • 1800 Pack Rat Storage Unit (14 reviews)
  • Public Storage Storage Unit (473 reviews)
  • Public Storage Customer Care (148 reviews)
  • Public Storage Manager (64 reviews)