PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800 Pack Rat and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800 Pack Rat
Public Storage

1800 Pack Rat and Public Storage Overview

Total reviews
68
924
Company responses
0
0
Issues resolved
1
3

Public Storage was first mentioned on PissedConsumer on Jun 5, 2008 and since then this brand received 924 reviews. It is 856 reviews more than 1800 Pack Rat received since Jul 2, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with 1800 Pack Rat customer support team than with Public Storage customer service.

1800 Pack Rat and Public Storage Consumer Ratings

Rank
87 out of 900 in Moving and Storage category
69 out of 900 in Moving and Storage category
Customer service
59 in category
58 in category
Product or Service Quality
63 in category
49 in category
Staff
53 in category
39 in category

According to consumer ratings and reviews, Public Storage ranks 18 points higher in the Moving and Storage category than 1800 Pack Rat. People gave 1800 Pack Rat 1.5 stars for Customer service criterion in Moving and Storage category and it is 143 points higher than the worst rated brand in this category. At the same time, Public Storage was rated 1.5 stars for Customer service criterion in this category and it is 144 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Public Storage has a higher rating than 1800 Pack Rat. Regarding Staff criterion, consumers gave 1800 Pack Rat 1.3 stars and it is 74% greater than other in category. Public Storage however was rated 1.8 stars and it is 81% greater than other in category.

1800 Pack Rat and Public Storage Rating Details

Customer service
1.5 (36 reviews)
1.5 (346 reviews)
Reviewer's quote

1 800 Pack Rat customer service said that this happens all the time and that I will just need to work it out with the other party. Their website even advertises 24-48 hour notice is preferred. I even asked for a credit for this inconvenience, I was told that this does not warrant a credit of any...

Jeremy C

...helpful, You keep your place of employment very clean and inviting, You answered all of my questions I give you 5 stars I want to go unlimited based on your customer service and patience alone you ladies are amazing and Heaven sent Thank You Public Storage for these ladies, Thank You Ladies for the great accommodations I...

jennifer c
Product or Service Quality
1.2 (34 reviews)
1.7 (308 reviews)
Reviewer's quote

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new address nothing changed for my account but now they claim they cant run my card... i called a week before the bill was due updated my account with new phone number and address and at...

Calley

...permitted and I jump and let her know did you have a camera first wach your camera and later jump she is very roud do not manners to give customer service to the client this is storage units in Arville st in Las Vegas...

Miguel H
Staff
1.3 (31 reviews)
1.8 (288 reviews)
Reviewer's quote

...you have great staff in your pickup/delivery department, but your policies are horrible and I feel cheated..

Freda

...The staff at the facility told us no adjustments could be made even though we were unable to make use of the unit we had reserved and rented. Public Storage got $142. 99 from us, while we got nothing from Public Storage...

Brian d

1800 Pack Rat and Public Storage Pros and Cons

Pros
  • Truck driver was nice
  • Price
  • Seem to understand customer service
  • Manger at move in was good
  • Customer service and price at begining
  • Office manager
Cons
  • Idiotic responses
  • Poor customer service
  • Conflicting rule from sales agents which costs us more money
  • Customer service
  • Fees
  • Rate increases

1800 Pack Rat and Public Storage Most Positive Reviews

Top rated reviews
5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

1800 Pack Rat and Public Storage Most Critical Reviews

Lowest rated reviews
1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

1800 Pack Rat and Public Storage Latest Reviews

Recent published reviews
1

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new...

Read all 68 reviews
1

I rented a unit on Philips hwy in Jax, Fl which is supposed to be climate control. Well I guess the rats and roaches...

Read all 924 reviews

1800 Pack Rat and Public Storage Products and Services

Most reviewed product and services
  • 1800 Pack Rat Moving Service (17 reviews)
  • 1800 Pack Rat Customer Care (16 reviews)
  • 1800 Pack Rat Storage Unit (13 reviews)
  • Public Storage Storage Unit (462 reviews)
  • Public Storage Customer Care (134 reviews)
  • Public Storage Manager (63 reviews)