PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PODS and 1800 Pack Rat as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PODS
1800 Pack Rat

PODS and 1800 Pack Rat Overview

Total reviews
229
68
Company responses
0
0
Issues resolved
5
1

PODS was first mentioned on PissedConsumer on Feb 26, 2008 and since then this brand received 229 reviews. It is 161 reviews more than 1800 Pack Rat received since Jul 2, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with PODS customer support team than with 1800 Pack Rat customer service.

PODS and 1800 Pack Rat Consumer Ratings

Rank
94 out of 712 in Moving and Storage category
87 out of 712 in Moving and Storage category
Customer service
70 in category
61 in category
Reliability
48 in category
45 in category
Product or Service Quality
63 in category
65 in category

According to consumer ratings and reviews, 1800 Pack Rat ranks 7 points higher in the Moving and Storage category than PODS. People gave PODS 1.1 stars for Customer service criterion in Moving and Storage category and it is 139 points higher than the worst rated brand in this category. At the same time, 1800 Pack Rat was rated 1.5 stars for Customer service criterion in this category and it is 148 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that 1800 Pack Rat has a higher rating than PODS. Regarding Product or Service Quality criterion, consumers gave PODS 1.4 stars and it is 70% greater than other in category. 1800 Pack Rat however was rated 1.2 stars and it is 69% greater than other in category.

PODS and 1800 Pack Rat Rating Details

Customer service
1.1 (129 reviews)
1.5 (36 reviews)
Reviewer's quote

...Stay away from this very poor customer service company. All they do is lie to you! Their customer service reps will do nothing to help you!..

Therese L

1 800 Pack Rat customer service said that this happens all the time and that I will just need to work it out with the other party. Their website even advertises 24-48 hour notice is preferred. I even asked for a credit for this inconvenience, I was told that this does not warrant a credit of any...

Jeremy C
Reliability
1.2 (118 reviews)
1.3 (29 reviews)
Reviewer's quote

Their billing department is the worst I have ever delt with in 60 years. They will bill you up to 3 times a month and the just billed me a second time in a week. How do they stay in business I don't know. Their billing Dept does not care about any thing they do.

PissedConsumer1742260

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new address nothing changed for my account but now they claim they cant run my card... i called a week before the bill was due updated my account with new phone number and address and at...

Calley
Product or Service Quality
1.4 (115 reviews)
1.2 (35 reviews)
Reviewer's quote

This is the worst company ever! Make sure if you are stupid enough to use this company you need to make sure that they service the area you are going to! They didn’t tell me they didn’t service certain places so now I have to rent a uhaul to go to their facility to unload my stuff and move it in...

Domenic R

BAD SERVICES! bad customer service, hidden charges, NO customers care and they do not pay attention to details instead they ask irrelevant questions. Never ever going to do business with them. Don’t use these guys if you care about your stuff It's really very hard to work with them...

Leila S

PODS and 1800 Pack Rat Pros and Cons

Pros
  • Having a container in driveway to pack ourselves
  • Idea of being able to pack myself
  • Concept of pods
  • Truck driver was nice
  • Price
  • Seem to understand customer service
Cons
  • Customer service
  • Business practices
  • Scheduling issues
  • Idiotic responses
  • Poor customer service
  • Conflicting rule from sales agents which costs us more money

PODS and 1800 Pack Rat Most Positive Reviews

Top rated reviews
5

Your Customer Service handled my request seamlessly.

5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

PODS and 1800 Pack Rat Most Critical Reviews

Lowest rated reviews
1

Pods is a total rip off.
We were quoted a delivery charge of $296 to drop off our Pod. Our house deal fell through and w...

1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

PODS and 1800 Pack Rat Latest Reviews

Recent published reviews

I had POD delivered on 9 and 11 Dec 20had. 12 Footer and 16 Footer
I contacted POD several times prior my billing date. I...

Read all 229 reviews
1

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new...

Read all 68 reviews

PODS and 1800 Pack Rat Products and Services

Most reviewed product and services
  • Pods Moving Service (41 reviews)
  • Pods Customer Care (33 reviews)
  • Pods Long Distance Moving Service (24 reviews)
  • 1800 Pack Rat Moving Service (17 reviews)
  • 1800 Pack Rat Customer Care (16 reviews)
  • 1800 Pack Rat Storage Unit (13 reviews)