PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PODS and 1800 Pack Rat as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PODS
1800 Pack Rat

PODS and 1800 Pack Rat Overview

Total reviews 268 73
Company responses 0 0
Issues resolved 6 1

PODS and 1800 Pack Rat Consumer Ratings

Rank
100 out of 600 in Moving and Storage category
94 out of 600 in Moving and Storage category
Customer service
77 in category
72 in category
Reliability
56 in category
55 in category
Product or Service Quality
67 in category
70 in category
Exchange, Refund and Cancellation Policy
54 in category
55 in category

PODS and 1800 Pack Rat Rating Details

Customer service
1.2 (155 reviews)
1.5 (40 reviews)
Reviewer's quote

They picked them up on time and the customer service was terrific . Time came for us to have them delivered to our new home and again the delivery was great ! We hired movers and I called to set up pick up for the next day and couldnt have pick up for 19 days !!!! I explained that I couldnt have...

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My experience with Pack Rat’s extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco. I reached out for a quote from...

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Reliability
1.2 (141 reviews)
1.3 (33 reviews)
Reviewer's quote

DO NOT USE THEIR PRIMARY CONCERN IS ABOUT MONEY. They are seriously lacking any concerns about the customer from a CORPORATE or FRANCHISE perspective.The pictures are how the driver delivered the pod to my driveway.There is over 5' feet in the picture with the tape measure. I requested the pod...

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Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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Product or Service Quality
1.4 (135 reviews)
1.2 (39 reviews)
Reviewer's quote

...Was shocked that they had already withdrew nearly $600 from our account so far ahead of providing any service but PODS rep assured me the charge would be refunded and the order cancelled. Well they managed to cancel the order but 2 months and 4 CALLS later and I STILL dont have my refund..

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After speaking to a manager, the customer service rep told me I would be extended a $50 credit for the inconvenience and an email noting that would be forthcoming. At 7:42PM, I received my revised quote details of $180 monthly rent and transportation costs of $118. 13, ironically still with a...

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Exchange, Refund and Cancellation Policy
1.1 (126 reviews)
1 (33 reviews)
Reviewer's quote

I wasn't asking for an entire refund, but thought that the poor customer service and stress from getting the wrong POD would be worth at least a courtesy discount to make a repeat customer happy! The dispute person told me that the situation was not compensable since the POD arrived the same day....

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...I couldn't get 1/2 month payment refunded and was told they don't refund anyone. I sent a letter to the home office and got no response. These people would not answer the complaint I placed with the Atty...

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PODS and 1800 Pack Rat Pros and Cons

Pros
  • Having a container in driveway to pack ourselves
  • Idea of being able to pack myself
  • Concept of pods
  • Truck driver was nice
  • Price
  • Seem to understand customer service
Cons
  • Customer service
  • Business practices
  • False promises of resolutions
  • Poor customer service
  • Idiotic responses
  • Conflicting rule from sales agents which costs us more money

PODS and 1800 Pack Rat Most Positive Reviews

Top rated reviews
5

Your Customer Service handled my request seamlessly.

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5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

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3.4

PODS took money from my account for a payment I was unaware I owed. It put my my bank account in jeopardy for...

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4

If I could give no stars I would! This company is a rip off! They add in all kinds of fees that ARE NOT IN THEIR QUOTE!...

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PODS and 1800 Pack Rat Most Critical Reviews

Lowest rated reviews
1

Pods is a total rip off.
We were quoted a delivery charge of $296 to drop off our Pod. Our house deal fell through and w...

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1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

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1

The original cost of my freight was $4000.00. It ended up being over $7000.00 PLUS over $1000 for insurance. When I...

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1

I had my stuff in storage with packrat for two months. Their prices are outrageous for monthly storage and when I moved...

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PODS and 1800 Pack Rat Latest Reviews

Recent published reviews
1

Driving down the road, came to a merge spot, were already in the process of starting to merge when the PODs driver...

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1.1

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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1

DO NOT USE THEIR PRIMARY CONCERN IS ABOUT MONEY. They are seriously lacking any concerns about the customer from a CORPO...

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1.5

Supposed to be delivered 8-11-2020 just informed it wouldnt even be to the facility until tomorrow. Then they gave me a...

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PODS and 1800 Pack Rat Products and Services

Most reviewed product and services
  • Pods Moving Service (45 reviews)
  • Pods Customer Care (35 reviews)
  • Pods Long Distance Moving Service (24 reviews)
  • 1800 Pack Rat Moving Service (18 reviews)
  • 1800 Pack Rat Customer Care (17 reviews)
  • 1800 Pack Rat Storage Unit (14 reviews)