PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800 Pack Rat and PODS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800 Pack Rat
PODS

1800 Pack Rat and PODS Overview

Total reviews 73 269
Company responses 0 0
Issues resolved 1 6

1800 Pack Rat and PODS Consumer Ratings

Rank
95 out of 601 in Moving and Storage category
101 out of 601 in Moving and Storage category
Customer service
72 in category
77 in category
Product or Service Quality
70 in category
67 in category
Turnaround Time
61 in category
59 in category
Reliability
55 in category
56 in category

1800 Pack Rat and PODS Rating Details

Customer service
1.5 (40 reviews)
1.2 (155 reviews)
Reviewer's quote

My experience with Pack Rat’s extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco. I reached out for a quote from...

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They picked them up on time and the customer service was terrific . Time came for us to have them delivered to our new home and again the delivery was great ! We hired movers and I called to set up pick up for the next day and couldnt have pick up for 19 days !!!! I explained that I couldnt have...

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Product or Service Quality
1.2 (39 reviews)
1.4 (136 reviews)
Reviewer's quote

After speaking to a manager, the customer service rep told me I would be extended a $50 credit for the inconvenience and an email noting that would be forthcoming. At 7:42PM, I received my revised quote details of $180 monthly rent and transportation costs of $118. 13, ironically still with a...

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After waiting 15minutes for a service rep. , I was told the driver came and left because the gardener truck was parked where he needed to be and there were items next to the container. I was home and I could have had the gardener move his truck and I could have moved the trash next to the container...

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Turnaround Time
1.3 (34 reviews)
1.4 (125 reviews)
Reviewer's quote

...and want to collect the money before the economy falls they are putting their loyal customers in a position to pay now are lose their item in storage at a time of the Coronavirus Pandemic when the usually don't send out these notice of auction until you are two full months behind they want money when people can't leave their home and not able to work instead of having a heart for your customers who is keeping your company in business give them a break I do understand that bills have to be paid but for this company to send these notices and scare their customers is wrong when usually they don't send these notice...

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...At no time during any of my conversations was it mentioned that you are not able to do this. Last September my son used your service and you placed the pod on his lawn. I received an email 2 days ago saying that you do not place pods on lawns...

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Reliability
1.3 (33 reviews)
1.2 (141 reviews)
Reviewer's quote

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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DO NOT USE THEIR PRIMARY CONCERN IS ABOUT MONEY. They are seriously lacking any concerns about the customer from a CORPORATE or FRANCHISE perspective.The pictures are how the driver delivered the pod to my driveway.There is over 5' feet in the picture with the tape measure. I requested the pod...

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1800 Pack Rat and PODS Pros and Cons

Pros
  • Truck driver was nice
  • Price
  • Seem to understand customer service
  • Having a container in driveway to pack ourselves
  • Idea of being able to pack myself
  • Concept of pods
Cons
  • Poor customer service
  • Idiotic responses
  • Conflicting rule from sales agents which costs us more money
  • Customer service
  • Business practices
  • False promises of resolutions

1800 Pack Rat and PODS Most Positive Reviews

Top rated reviews
5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

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5

Your Customer Service handled my request seamlessly.

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4

If I could give no stars I would! This company is a rip off! They add in all kinds of fees that ARE NOT IN THEIR QUOTE!...

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3.4

PODS took money from my account for a payment I was unaware I owed. It put my my bank account in jeopardy for...

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1800 Pack Rat and PODS Most Critical Reviews

Lowest rated reviews
1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

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1

Pods is a total rip off.
We were quoted a delivery charge of $296 to drop off our Pod. Our house deal fell through and w...

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1

I had my stuff in storage with packrat for two months. Their prices are outrageous for monthly storage and when I moved...

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1

The original cost of my freight was $4000.00. It ended up being over $7000.00 PLUS over $1000 for insurance. When I...

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1800 Pack Rat and PODS Latest Reviews

Recent published reviews
1.1

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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2

I just called to find out why my pod was not picked up today as scheduled. After waiting 15minutes for a service rep., I...

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1.5

Supposed to be delivered 8-11-2020 just informed it wouldnt even be to the facility until tomorrow. Then they gave me a...

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1

Driving down the road, came to a merge spot, were already in the process of starting to merge when the PODs driver...

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1800 Pack Rat and PODS Products and Services

Most reviewed product and services
  • 1800 Pack Rat Moving Service (18 reviews)
  • 1800 Pack Rat Customer Care (17 reviews)
  • 1800 Pack Rat Storage Unit (14 reviews)
  • Pods Moving Service (45 reviews)
  • Pods Customer Care (35 reviews)
  • Pods Long Distance Moving Service (24 reviews)