PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800 Pack Rat and PODS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800 Pack Rat
PODS

1800 Pack Rat and PODS Overview

Total reviews
68
225
Company responses
0
0
Issues resolved
1
5

PODS was first mentioned on PissedConsumer on Feb 26, 2008 and since then this brand received 225 reviews. It is 157 reviews more than 1800 Pack Rat received since Jul 2, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with PODS customer support team than with 1800 Pack Rat customer service.

1800 Pack Rat and PODS Consumer Ratings

Rank
87 out of 900 in Moving and Storage category
94 out of 900 in Moving and Storage category
Customer service
59 in category
68 in category
Product or Service Quality
63 in category
61 in category
Staff
53 in category
50 in category

According to consumer ratings and reviews, 1800 Pack Rat ranks 7 points higher in the Moving and Storage category than PODS. People gave 1800 Pack Rat 1.5 stars for Customer service criterion in Moving and Storage category and it is 143 points higher than the worst rated brand in this category. At the same time, PODS was rated 1.1 stars for Customer service criterion in this category and it is 134 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that PODS has a higher rating than 1800 Pack Rat. Regarding Staff criterion, consumers gave 1800 Pack Rat 1.3 stars and it is 74% greater than other in category. PODS however was rated 1.4 stars and it is 75% greater than other in category.

1800 Pack Rat and PODS Rating Details

Customer service
1.5 (36 reviews)
1.1 (128 reviews)
Reviewer's quote

1 800 Pack Rat customer service said that this happens all the time and that I will just need to work it out with the other party. Their website even advertises 24-48 hour notice is preferred. I even asked for a credit for this inconvenience, I was told that this does not warrant a credit of any...

Jeremy C

...Stay away from this very poor customer service company. All they do is lie to you! Their customer service reps will do nothing to help you!..

Therese L
Product or Service Quality
1.2 (34 reviews)
1.4 (114 reviews)
Reviewer's quote

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new address nothing changed for my account but now they claim they cant run my card... i called a week before the bill was due updated my account with new phone number and address and at...

Calley

When I go to the website it actually connects me to my account and I see that my pod was never sent like I had discussed with the call service agent and it was still in Washington. After talking to another call agent my pod is scheduled to leave Washington in four days and won’t be delivered to my...

Travis R
Staff
1.3 (31 reviews)
1.4 (111 reviews)
Reviewer's quote

...you have great staff in your pickup/delivery department, but your policies are horrible and I feel cheated..

Freda

Apparently PODS no longer has a storage facility in Longmont, CO, but they haven't even informed their own staff or management? I was told by some of the workers in the now empty warehouse that PODS moved out about a month previously, but is still sending customers and deliveries there. I wasted a...

Judith O

1800 Pack Rat and PODS Pros and Cons

Pros
  • Truck driver was nice
  • Price
  • Seem to understand customer service
  • Having a container in driveway to pack ourselves
  • Idea of being able to pack myself
  • Concept of pods
Cons
  • Idiotic responses
  • Poor customer service
  • Conflicting rule from sales agents which costs us more money
  • Customer service
  • Business practices
  • Scheduling issues

1800 Pack Rat and PODS Most Positive Reviews

Top rated reviews
5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

5

Your Customer Service handled my request seamlessly.

1800 Pack Rat and PODS Most Critical Reviews

Lowest rated reviews
1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

1

Pods is a total rip off.
We were quoted a delivery charge of $296 to drop off our Pod. Our house deal fell through and w...

1800 Pack Rat and PODS Latest Reviews

Recent published reviews
1

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new...

Read all 68 reviews
1

My bill went behind I paid them and they charge me a fee because they set up a auction then they canceled the auction.i...

Read all 225 reviews

1800 Pack Rat and PODS Products and Services

Most reviewed product and services
  • 1800 Pack Rat Moving Service (17 reviews)
  • 1800 Pack Rat Customer Care (16 reviews)
  • 1800 Pack Rat Storage Unit (13 reviews)
  • Pods Moving Service (41 reviews)
  • Pods Customer Care (33 reviews)
  • Pods Long Distance Moving Service (24 reviews)