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Our website collected and compiled various consumer reviews about 1800 Pack Rat and Extra Space Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 285 reviews. It is 217 reviews more than 1800 Pack Rat received since Jul 2, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with 1800 Pack Rat customer support team and Extra Space Storage customer service.
1800 Pack Rat and Extra Space Storage Consumer Ratings
Rank
87
out of 900 in Moving and Storage category
49
out of 900 in Moving and Storage category
Customer service
59
in category
50
in category
Product or Service Quality
63
in category
39
in category
Staff
53
in category
28
in category
According to consumer ratings and reviews, Extra Space Storage ranks 38 points higher in the Moving and Storage category than 1800 Pack Rat.
People gave 1800 Pack Rat 1.5 stars for Customer service criterion in Moving and Storage category and it is 143 points higher than the worst rated brand in this category.
At the same time, Extra Space Storage was rated 1.9 stars for Customer service criterion in this category and it is 152 points higher than the worst rated brand in this category.
If we look at Product or Service Quality criterion, than we see that Extra Space Storage has a higher rating than 1800 Pack Rat.
Regarding Staff criterion, consumers gave 1800 Pack Rat 1.3 stars and it is 74% greater than other in category.
Extra Space Storage however was rated 2.3 stars and it is 86% greater than other in category.
1800 Pack Rat and Extra Space Storage Rating Details
Customer service
1.5 (36 reviews)
1.9 (136 reviews)
Reviewer's quote
1 800 Pack Rat customer service said that this happens all the time and that I will just need to work it out with the other party. Their website even advertises 24-48 hour notice is preferred. I even asked for a credit for this inconvenience, I was told that this does not warrant a credit of any...
Jeremy C
I contacted customer service because I was unable to log into my account and make the payment. The customer service representative David, informed me that there was not an email on my account and that I needed to speak to my local manager. I then asked him why was I able to pay online last month...
Karen M
Product or Service Quality
1.2 (34 reviews)
2.1 (120 reviews)
Reviewer's quote
I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new address nothing changed for my account but now they claim they cant run my card... i called a week before the bill was due updated my account with new phone number and address and at...
Calley
The Manager changed my lease, and then locked me out of one of the units that he changed. This is the 1st day I am late which was intentional, documentation for future court case. My lease was changed, when? I don't know, thus, a new lease need to be signed between facility and myself as the...
GLORIA I
Staff
1.3 (31 reviews)
2.3 (126 reviews)
Reviewer's quote
...you have great staff in your pickup/delivery department, but your policies are horrible and I feel cheated..
Freda
l was not agree with them because they are not part of the lease then the staff started harassing me. restricted my visit hours to the storage not allowing me to park my vehicle on the parking lot while moving my belonging. One of the staff LUKE told me that PETER (landlord) want me to park on the...
PissedConsumer1647262
1800 Pack Rat and Extra Space Storage Pros and Cons
Pros
Truck driver was nice
Price
Seem to understand customer service
Rates
Originally it was economically and had convenient location
Location
Cons
Idiotic responses
Poor customer service
Conflicting rule from sales agents which costs us more money
How i was treated and lack of an immediate viable solution
Condition and rate increase
Inaccurate policy explanation
1800 Pack Rat and Extra Space Storage Most Positive Reviews
Top rated reviews
5
I just want to start off by saying this is a very professional company and I have heard the same from others and also...
How would you compare 1800 Pack Rat vs Extra Space Storage?