PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800 Pack Rat and Extra Space Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800 Pack Rat
Extra Space Storage

1800 Pack Rat and Extra Space Storage Overview

Total reviews 73 329
Company responses 0 0
Issues resolved 1 2

1800 Pack Rat and Extra Space Storage Consumer Ratings

Rank
94 out of 598 in Moving and Storage category
54 out of 598 in Moving and Storage category
Customer service
72 in category
57 in category
Product or Service Quality
70 in category
51 in category
Turnaround Time
61 in category
45 in category
Reliability
55 in category
41 in category

1800 Pack Rat and Extra Space Storage Rating Details

Customer service
1.5 (40 reviews)
1.9 (160 reviews)
Reviewer's quote

My experience with Pack Rat’s extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco. I reached out for a quote from...

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...insurance so therefore I did not decline insurance and Im going to file insurance claim I am missing about 80,000 worth of stuff Im highly irritated at the customer service Which there is...

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Product or Service Quality
1.2 (39 reviews)
2 (139 reviews)
Reviewer's quote

After speaking to a manager, the customer service rep told me I would be extended a $50 credit for the inconvenience and an email noting that would be forthcoming. At 7:42PM, I received my revised quote details of $180 monthly rent and transportation costs of $118. 13, ironically still with a...

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According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!..

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Turnaround Time
1.3 (34 reviews)
1.9 (104 reviews)
Reviewer's quote

...and want to collect the money before the economy falls they are putting their loyal customers in a position to pay now are lose their item in storage at a time of the Coronavirus Pandemic when the usually don't send out these notice of auction until you are two full months behind they want money when people can't leave their home and not able to work instead of having a heart for your customers who is keeping your company in business give them a break I do understand that bills have to be paid but for this company to send these notices and scare their customers is wrong when usually they don't send these notice...

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...We are in a time when our money because that is needed til my next pay date. I was treated cordial when I got the storage, but this morning because of a complaint was a much different attitude which was not pleasant..

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Reliability
1.3 (33 reviews)
1.8 (131 reviews)
Reviewer's quote

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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I first moved to this storage space from U-Haul back in 2015. It was assured storage then. The management and staff was very helpful, friendly and assuring. There were plenty of carts, full size dumpsters and there was security during off hours. Their rates were very competitive.About a year - 1...

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1800 Pack Rat and Extra Space Storage Pros and Cons

Pros
  • Truck driver was nice
  • Price
  • Seem to understand customer service
  • Clean
  • Close to my house
  • Originally it was economically and had convenient location
Cons
  • Poor customer service
  • Idiotic responses
  • Conflicting rule from sales agents which costs us more money
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution

1800 Pack Rat and Extra Space Storage Most Positive Reviews

Top rated reviews
5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

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5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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4

If I could give no stars I would! This company is a rip off! They add in all kinds of fees that ARE NOT IN THEIR QUOTE!...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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1800 Pack Rat and Extra Space Storage Most Critical Reviews

Lowest rated reviews
1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

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1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

I had my stuff in storage with packrat for two months. Their prices are outrageous for monthly storage and when I moved...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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1800 Pack Rat and Extra Space Storage Latest Reviews

Recent published reviews
1.1

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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No votes

On 9/5/2020 I moved from another state to Durham NC in which I've a Sherman as my point of contact. Everything was...

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1.5

Supposed to be delivered 8-11-2020 just informed it wouldnt even be to the facility until tomorrow. Then they gave me a...

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1

I want to talk to a human not a machine

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1800 Pack Rat and Extra Space Storage Products and Services

Most reviewed product and services
  • 1800 Pack Rat Moving Service (18 reviews)
  • 1800 Pack Rat Customer Care (17 reviews)
  • 1800 Pack Rat Storage Unit (14 reviews)
  • Extra Space Storage Storage Unit (123 reviews)
  • Extra Space Storage Customer Care (44 reviews)
  • Extra Space Storage Self-storage Storage Unit (24 reviews)