PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800 Pack Rat and Extra Space Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800 Pack Rat
Extra Space Storage

1800 Pack Rat and Extra Space Storage Overview

Total reviews
68
285
Company responses
0
0
Issues resolved
1
2

Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 285 reviews. It is 217 reviews more than 1800 Pack Rat received since Jul 2, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with 1800 Pack Rat customer support team and Extra Space Storage customer service.

1800 Pack Rat and Extra Space Storage Consumer Ratings

Rank
87 out of 900 in Moving and Storage category
49 out of 900 in Moving and Storage category
Customer service
59 in category
50 in category
Product or Service Quality
63 in category
39 in category
Staff
53 in category
28 in category

According to consumer ratings and reviews, Extra Space Storage ranks 38 points higher in the Moving and Storage category than 1800 Pack Rat. People gave 1800 Pack Rat 1.5 stars for Customer service criterion in Moving and Storage category and it is 143 points higher than the worst rated brand in this category. At the same time, Extra Space Storage was rated 1.9 stars for Customer service criterion in this category and it is 152 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Extra Space Storage has a higher rating than 1800 Pack Rat. Regarding Staff criterion, consumers gave 1800 Pack Rat 1.3 stars and it is 74% greater than other in category. Extra Space Storage however was rated 2.3 stars and it is 86% greater than other in category.

1800 Pack Rat and Extra Space Storage Rating Details

Customer service
1.5 (36 reviews)
1.9 (136 reviews)
Reviewer's quote

1 800 Pack Rat customer service said that this happens all the time and that I will just need to work it out with the other party. Their website even advertises 24-48 hour notice is preferred. I even asked for a credit for this inconvenience, I was told that this does not warrant a credit of any...

Jeremy C

I contacted customer service because I was unable to log into my account and make the payment. The customer service representative David, informed me that there was not an email on my account and that I needed to speak to my local manager. I then asked him why was I able to pay online last month...

Karen M
Product or Service Quality
1.2 (34 reviews)
2.1 (120 reviews)
Reviewer's quote

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new address nothing changed for my account but now they claim they cant run my card... i called a week before the bill was due updated my account with new phone number and address and at...

Calley

The Manager changed my lease, and then locked me out of one of the units that he changed. This is the 1st day I am late which was intentional, documentation for future court case. My lease was changed, when? I don't know, thus, a new lease need to be signed between facility and myself as the...

GLORIA I
Staff
1.3 (31 reviews)
2.3 (126 reviews)
Reviewer's quote

...you have great staff in your pickup/delivery department, but your policies are horrible and I feel cheated..

Freda

l was not agree with them because they are not part of the lease then the staff started harassing me. restricted my visit hours to the storage not allowing me to park my vehicle on the parking lot while moving my belonging. One of the staff LUKE told me that PETER (landlord) want me to park on the...

PissedConsumer1647262

1800 Pack Rat and Extra Space Storage Pros and Cons

Pros
  • Truck driver was nice
  • Price
  • Seem to understand customer service
  • Rates
  • Originally it was economically and had convenient location
  • Location
Cons
  • Idiotic responses
  • Poor customer service
  • Conflicting rule from sales agents which costs us more money
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase
  • Inaccurate policy explanation

1800 Pack Rat and Extra Space Storage Most Positive Reviews

Top rated reviews
5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

1800 Pack Rat and Extra Space Storage Most Critical Reviews

Lowest rated reviews
1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

1800 Pack Rat and Extra Space Storage Latest Reviews

Recent published reviews
1

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new...

Read all 68 reviews

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Read all 285 reviews

1800 Pack Rat and Extra Space Storage Products and Services

Most reviewed product and services
  • 1800 Pack Rat Moving Service (17 reviews)
  • 1800 Pack Rat Customer Care (16 reviews)
  • 1800 Pack Rat Storage Unit (13 reviews)
  • Extra Space Storage Storage Unit (108 reviews)
  • Extra Space Storage Customer Care (34 reviews)
  • Extra Space Storage Self-storage Storage Unit (18 reviews)