PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800 Pack Rat and Allied Van Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800 Pack Rat
Allied Van Lines

1800 Pack Rat and Allied Van Lines Overview

Total reviews 73 63
Company responses 0 0
Issues resolved 1 1

1800 Pack Rat and Allied Van Lines Consumer Ratings

Rank
94 out of 593 in Moving and Storage category
89 out of 593 in Moving and Storage category
Customer service
72 in category
74 in category
Product or Service Quality
70 in category
68 in category
Turnaround Time
61 in category
54 in category
Reliability
55 in category
58 in category

1800 Pack Rat and Allied Van Lines Rating Details

Customer service
1.5 (40 reviews)
1.4 (16 reviews)
Reviewer's quote

My experience with Pack Rat’s extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco. I reached out for a quote from...

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This was the worst experience ever and the compensation and lack of customer service were fundamentally non-existent. Oh except the continued comment on both emails and letters. "We are sorry for any inconvenience" Huge inconvenience! Denver to Pittsburgh promised to pick up from my storage units...

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Product or Service Quality
1.2 (39 reviews)
1.4 (15 reviews)
Reviewer's quote

After speaking to a manager, the customer service rep told me I would be extended a $50 credit for the inconvenience and an email noting that would be forthcoming. At 7:42PM, I received my revised quote details of $180 monthly rent and transportation costs of $118. 13, ironically still with a...

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...I paid $6500 for this move, and this unprofessional service could not have been worse. Find a different moving company!..

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Turnaround Time
1.3 (34 reviews)
1.5 (11 reviews)
Reviewer's quote

...and want to collect the money before the economy falls they are putting their loyal customers in a position to pay now are lose their item in storage at a time of the Coronavirus Pandemic when the usually don't send out these notice of auction until you are two full months behind they want money when people can't leave their home and not able to work instead of having a heart for your customers who is keeping your company in business give them a break I do understand that bills have to be paid but for this company to send these notices and scare their customers is wrong when usually they don't send these notice...

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...After the move, I was given a generous amount of time to file a claim for damaged items. I informed Allied's agent in Chicago by email of damage to one crated item the day it was uncrated by Allied's agent. (I paid for crating of this item...

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Reliability
1.3 (33 reviews)
1.2 (13 reviews)
Reviewer's quote

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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14 reported damages to personal property as well as missing boxes (qty 6 tag items) estimated value of USD 5,000.

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1800 Pack Rat and Allied Van Lines Pros and Cons

Pros
  • Truck driver was nice
  • Price
  • Seem to understand customer service
  • Picked up furniture on time
  • That they picked up the furniture on time
  • Drivers were professional
Cons
  • Poor customer service
  • Idiotic responses
  • Conflicting rule from sales agents which costs us more money
  • Missing boxes and other household items
  • That they lied to me about the delivery schedule
  • Lies and many other things

1800 Pack Rat and Allied Van Lines Most Positive Reviews

Top rated reviews
5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

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5

Quincy Storage and Transfer (Allied Van Lines) grossly underestimated the cost of our move to Wyoming. They came to my...

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4

If I could give no stars I would! This company is a rip off! They add in all kinds of fees that ARE NOT IN THEIR QUOTE!...

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No votes

1800 Pack Rat and Allied Van Lines Most Critical Reviews

Lowest rated reviews
1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

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1

Allied gave me a delivery window. On the last day of that window, they told me that my furniture had been picked up and...

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1

I had my stuff in storage with packrat for two months. Their prices are outrageous for monthly storage and when I moved...

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1

Allied Van Lines gave me a quote and picked up my things just fine July 8th, BUT they STILL have not delivered them to...

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1800 Pack Rat and Allied Van Lines Latest Reviews

Recent published reviews
1.1

Packrat never showed up with my pod. They never called me back to resolve, and has over 2 hour hold times.

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1

14 reported damages to personal property as well as missing boxes (qty 6 tag items) estimated value of USD 5,000.

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1.5

Supposed to be delivered 8-11-2020 just informed it wouldnt even be to the facility until tomorrow. Then they gave me a...

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No votes

Allied Van Lines tractor trailer parked in housing development all day with engine running. No work being done. Chicken...

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1800 Pack Rat and Allied Van Lines Products and Services

Most reviewed product and services
  • 1800 Pack Rat Moving Service (18 reviews)
  • 1800 Pack Rat Customer Care (17 reviews)
  • 1800 Pack Rat Storage Unit (14 reviews)
  • Allied Van Lines Moving Service (19 reviews)
  • Allied Van Lines Long Distance Moving Service (9 reviews)
  • Allied Van Lines Packing Service (1 review)