PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 1800 Pack Rat and Allied Van Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

1800 Pack Rat
Allied Van Lines

1800 Pack Rat and Allied Van Lines Overview

Total reviews
68
58
Company responses
0
0
Issues resolved
1
1

1800 Pack Rat was first mentioned on PissedConsumer on Jul 2, 2011 and since then this brand received 68 reviews. It is 10 reviews more than Allied Van Lines received since Sep 6, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Allied Van Lines customer support team than with 1800 Pack Rat customer service.

1800 Pack Rat and Allied Van Lines Consumer Ratings

Rank
87 out of 900 in Moving and Storage category
82 out of 900 in Moving and Storage category
Customer service
59 in category
61 in category
Product or Service Quality
63 in category
58 in category
Staff
53 in category
45 in category

According to consumer ratings and reviews, Allied Van Lines ranks 5 points higher in the Moving and Storage category than 1800 Pack Rat. People gave 1800 Pack Rat 1.5 stars for Customer service criterion in Moving and Storage category and it is 143 points higher than the worst rated brand in this category. At the same time, Allied Van Lines was rated 1.5 stars for Customer service criterion in this category and it is 141 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Allied Van Lines has a higher rating than 1800 Pack Rat. Regarding Staff criterion, consumers gave 1800 Pack Rat 1.3 stars and it is 74% greater than other in category. Allied Van Lines however was rated 1.6 stars and it is 78% greater than other in category.

1800 Pack Rat and Allied Van Lines Rating Details

Customer service
1.5 (36 reviews)
1.5 (12 reviews)
Reviewer's quote

1 800 Pack Rat customer service said that this happens all the time and that I will just need to work it out with the other party. Their website even advertises 24-48 hour notice is preferred. I even asked for a credit for this inconvenience, I was told that this does not warrant a credit of any...

Jeremy C

...They also tried to give us items belonging to the other customer that was still in their truck. So very unprofessional. When we unpacked so many collectibles were destroyed...

Denise L
Product or Service Quality
1.2 (34 reviews)
1.5 (12 reviews)
Reviewer's quote

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new address nothing changed for my account but now they claim they cant run my card... i called a week before the bill was due updated my account with new phone number and address and at...

Calley

I paid a lot to move with my new baby and step son for less stress as it was over 600 miles. Important to try make this easier for my family and it has been nothing but utter frustration and added work! I could have done it myself or used other moving company for a much more pleasant experience! I...

Vincenzo V
Staff
1.3 (31 reviews)
1.6 (13 reviews)
Reviewer's quote

...you have great staff in your pickup/delivery department, but your policies are horrible and I feel cheated..

Freda

When we took our car in today to eventually be shipped in a closed container to California, the "substitute" doing the Condition Report immediately insulted me because he did not like that I was happy with our 2014 Buick LaCrosse that has less than 8,000 miles. He said I was too proud of the car.He...

Marlene P

1800 Pack Rat and Allied Van Lines Pros and Cons

Pros
  • Truck driver was nice
  • Price
  • Seem to understand customer service
  • That they picked up the furniture on time
  • Picked up furniture on time
  • There are no pros
Cons
  • Idiotic responses
  • Poor customer service
  • Conflicting rule from sales agents which costs us more money
  • Missing boxes and other household items
  • That they lied to me about the delivery schedule
  • Lies and many other things

1800 Pack Rat and Allied Van Lines Most Positive Reviews

Top rated reviews
5

I just want to start off by saying this is a very professional company and I have heard the same from others and also...

5

Quincy Storage and Transfer (Allied Van Lines) grossly underestimated the cost of our move to Wyoming. They came to my...

1800 Pack Rat and Allied Van Lines Most Critical Reviews

Lowest rated reviews
1

I was doing a move across country. From the beginning it seemed to seem like this was a legit company, until my worst...

1

Allied gave me a delivery window. On the last day of that window, they told me that my furniture had been picked up and...

1800 Pack Rat and Allied Van Lines Latest Reviews

Recent published reviews
1

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new...

Read all 68 reviews
1

When we took our car in today to eventually be shipped in a closed container to California, the "substitute" doing the...

Read all 58 reviews

1800 Pack Rat and Allied Van Lines Products and Services

Most reviewed product and services
  • 1800 Pack Rat Moving Service (17 reviews)
  • 1800 Pack Rat Customer Care (16 reviews)
  • 1800 Pack Rat Storage Unit (13 reviews)
  • Allied Van Lines Moving Service (18 reviews)
  • Allied Van Lines Long Distance Moving Service (9 reviews)
  • Allied Van Lines Packing Service (1 review)