PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Skype and 011Now as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Skype and 011Now Overview

Total reviews
Company responses
Issues resolved

Skype was first mentioned on PissedConsumer on Jun 6, 2009 and since then this brand received 59 reviews. It is 31 reviews more than 011Now received since Jan 23, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with 011Now customer support team than with Skype customer service.

Skype and 011Now Consumer Ratings

108 out of 1004 in Media category
143 out of 1945 in Telecommunications category
89 in category
106 in category
Customer service
88 in category
256 in category
Billing Practices
38 in category
207 in category

Skype and 011Now Rating Details

1.3 (25 reviews)
2.3 (9 reviews)
Reviewer's quote

My Skype account was hacked and £250 was taken from my account. This was unauthorized transaction and therefore fraudulent or illigal. I informed Skype, but they would not refund . The customer service via chat was appoloning and the refused talking to me as the bucket has changed my email and...


I had been a customer for many years & lately I got no service but 011now charged my credit card...this is a rip off. They purposely don't answer the customer service number & online complain message. It's a scam!!! Don't sign with this company....no more!! Beware new customers!! Terrible...

Customer service
1 (24 reviews)
1.2 (11 reviews)
Reviewer's quote

Worst customer service experience i have ever had. I hope they shut down and everyone stops using them How on earth can they have a customer service chat option that you can only chat to and not call anyone. And each time you have to start chatting to a new person since there is no option to talk...

carly s

...They are not responding to customer service, I tried numerous times to contact them, but no response. They just give me automatic message that there was an error and it was forwarded to their engineers. I'm going somewhere else!!! My money is gone!!!..

Billing Practices
1.4 (23 reviews)
1.4 (10 reviews)
Reviewer's quote

Unable to log in. Password reset numerous times. Does not recognize my Skype Account Number. Cannot cancel as unable to log in. No way to reach customer service by phone, by email, by chat, etc. No way to cancel service. Tried many times but cannot log in !!! Paid for a 12 month subscription but...

Jackie W

Had been with 011now for several years and had no problems until two weeks ago when calling the access number and got a msge to call my provider could not connect. No one responding from the company.


Skype and 011Now Pros and Cons

  • Free video calls
  • Convenience
  • When it actually worked
  • Price
  • Rip off
  • It worked while i was using it often
  • Customer service
  • Poor signal and customer service very incompetent
  • Impossible to deal with
  • Non existent customer support
  • No customer service
  • Being scammed

Skype and 011Now Most Positive Reviews

Top rated reviews
No votes

Had been with 011now for several years and had no problems until two weeks ago when calling the access number and got a...

Skype and 011Now Most Critical Reviews

Lowest rated reviews

I am using Skype since 4-5 years and suddenly few months ago my account has been restricted even i don't know the...


I put $10 in the account. I place the calls and it rings. But nothing gets through. The tone of the rings is even really...

Skype and 011Now Latest Reviews

Recent published reviews

Skype makes it impossible to cancel. The links they provide take you in circles. That's why I'm calling the fraud dept....

Read all 59 reviews

Is this company out of business? Their website no longer works. Didn’t refund credit. What a bunch of robbers! If...

Read all 28 reviews

Skype and 011Now Products and Services

Most reviewed product and services
  • Skype Account (27 reviews)
  • Skype Digital Phone Service (9 reviews)
  • Skype Customer Care (6 reviews)
  • 011now Account (16 reviews)
  • 011now Digital Phone Service (4 reviews)
  • 011now Customer Care (1 review)