PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Skype and 011Now as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Skype
011Now

Skype and 011Now Overview

Total reviews 60 28
Company responses 0 0
Issues resolved 1 1

Skype and 011Now Consumer Ratings

Rank
142 out of 628 in Media category
193 out of 1439 in Telecommunications category
Customer service
126 in category
272 in category
Website
129 in category
108 in category
Billing Practices
79 in category
233 in category
Product or Service Quality
106 in category
55 in category

Skype and 011Now Rating Details

Customer service
1 (25 reviews)
1.2 (11 reviews)
Reviewer's quote

The customer service via chat was appoloning and the refused talking to me as the bucket has changed my email and password too. I tried resolving it by filling number of recover your account forms but they would not allow access. They have no complaints department and are not members of any...

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...They purposely don't answer the customer service number & online complain message. It's a scam!!! Don't sign with this company..

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Website
1.3 (25 reviews)
2.3 (9 reviews)
Reviewer's quote

account got hacked and absolutely no one could help me. Worst customer service experience i have ever had. I hope they shut down and everyone stops using themHow on earth can they have a customer service chat option that you can only chat to and not call anyone. And each time you have to start...

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I used to like this service when I was calling all the time. Then I would call once every 6 months. They changed my balance from over $25 to $0. I thought maybe I made a mistake. But then I kept the balance record. The last time, I remember, I had $10 balance, but after not using the service for 6...

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Billing Practices
1.4 (24 reviews)
1.4 (10 reviews)
Reviewer's quote

After over 10 years of using their paid services (a couple of Skype-In phone lines, extensive usage of Skype Out, etc.), because an issue with credit card rejecting payment, they unilaterally cancelled the contract I had for such a long time, even when I fixed the problem just hours into the day of...

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Had been with 011now for several years and had no problems until two weeks ago when calling the access number and got a msge to call my provider could not connect. No one responding from the company.

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Product or Service Quality
1.2 (21 reviews)
2.7 (7 reviews)
Reviewer's quote

...No way to reach customer service by phone, by email, by chat, etc. No way to cancel service. Tried many times but cannot log in !!! Paid for a 12 month subscription but unable to use service...

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...Now when I dial them, all I get is a recording saying 'the number you have reached is no longer in service' No notification from this 011Now as to what happened. Did they go belly-up? Smells like another Small Business scam..

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Skype and 011Now Pros and Cons

Pros
  • Free video calls
  • Convenience
  • When it actually worked
  • Price
  • Rip off
  • It worked while i was using it often
Cons
  • Customer service
  • Poor signal and customer service very incompetent
  • Impossible to deal with
  • Non existent customer support
  • No customer service
  • Being scammed

Skype and 011Now Most Positive Reviews

Top rated reviews
No votes
3.7

Had been with 011now for several years and had no problems until two weeks ago when calling the access number and got a...

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No votes
3.2

I had an account with 011Now and I must admit, their prices on Long Distance were very good, however, one day my whole...

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Skype and 011Now Most Critical Reviews

Lowest rated reviews
1

I am using Skype since 4-5 years and suddenly few months ago my account has been restricted even i don't know the...

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1

I put $10 in the account. I place the calls and it rings. But nothing gets through. The tone of the rings is even really...

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1

I had been sent on a merry go round...via the online chat n now emails...
I gave them my credit card numbers n was told...

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1

I registered with 011now long distance service and paid $10 for the service. I am not able to use the service because...

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Skype and 011Now Latest Reviews

Recent published reviews
1.8

After over 10 years of using their paid services (a couple of Skype-In phone lines, extensive usage of Skype Out,...

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No votes

Is this company out of business? Their website no longer works. Didn’t refund credit. What a bunch of robbers! If...

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No votes

Skype makes it impossible to cancel. The links they provide take you in circles. That's why I'm calling the fraud dept....

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No votes

I paid $10.00 for more minutes than I could use in a reasonable amount of time. My need faded, leaving a few dollars in...

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Skype and 011Now Products and Services

Most reviewed product and services
  • Skype Account (27 reviews)
  • Skype Digital Phone Service (9 reviews)
  • Skype Customer Care (6 reviews)
  • 011now Account (16 reviews)
  • 011now Digital Phone Service (4 reviews)
  • 011now Customer Care (1 review)