ZOX Phone Numbers and Emails

Customer Service Number:

  • (424) 644-3826
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ZOX Emails:

Customer Service
Media
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ZOX Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    71% phone 29% email
  • The best phone number to call ZOX is 4246443826.

  • The longest wait times are on Wednesday, while the shortest are on Sunday.

  • Be prepared for the call as ZOX may ask you for the following information to identify you as a customer: order id, email or first and last name.

View full overview ›

How to Contact ZOX Customer Service?

Most Popular Number:

(424) 644-3826
Total calls: 37 Last call: Mar 15, 2024

ZOX phone number for customer support is 424-644-3826. Contact ZOX customer care team by phone to get immediate assistance with your order, shipping or delivery issues, payment inquiries, and more. Also, company representatives can help you with product returns, exchanges, warranties and refunds.
Avoid calling the company on Wednesdays as wait time on these days is the longest.

For issues that do not require immediate assistance, you can contact the company via email. ZOX email for customer service is bros@zox.la. If you work for media and would like to discuss your media inquiry with ZOX team, drop an email at landri@zox.la.
As an alternative to sending an email, you can get in touch with ZOX customer care team on Facebook, Instagram, Twitter, YouTube, and TikTok.

This is a US company with headquarters in Auston, Texas. ZOX address is 7701 N FM 620, Austin, Texas 78726, United States. In case you need to contact the company via regular mail, send your correspondence to this address.
Besides its main office, the company has a large network of retail stores across the United States. To see the full list of stores and find the one near you, please go to the ZOX website and click the “Find a Store” button at the bottom of the page.

ZOX website allows customers to get in touch with the support team via live chat. To start the chat, please click a message-shaped button in the lower left corner of the “Contact Us” page. The chat is available Monday through Friday during normal business hours. If you start the chat outside these hours, you can leave a message and one of the ZOX customer care representatives will be in touch shortly.

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Contact Information

ZOX Website:

ZOX Help Center:

Corporate Office Address:

ZOX LLC
7701 N FM 620
Austin, Texas 78726
United States

Other Info (opening hours):

Other Location:

5304 Derry Ave Ste G,

Agoura Hills, California, 91301

More contact details

ZOX Rating Based on 3 Reviews

Rating details

3.6
more details
Customer service
Privacy and Data Security
Price Affordability
Discounts and Special Offers

Rating stats

Rating trend

How Good is ZOX's Customer Service?

Waller Dia
Waller Dia
Feels Disappointed | Mar 16, 2024

I called zox to get assistance for my watch band I purchased. I called thinking I would talk to a person. I got a voicemail saying the best way to get ahold of and fastest assistant is an email.
I emailed and 24hrs later have not received a confirmation of receipt nor a hey we are working on this we will get back w you email.
But I sure as *** got marketing emails.
My BIGGEST complaints are there's NO disclaimer that they don't sell fitbit bands AND the voicemail ends with the phrase
"That will do for today"
As if that is all there will be done that day ... That is terrible.
I'm sending the watch band back and never buying the product after wanting to buy one that fits me perfectly ...
That will do for today.

Read full quote
Shatasha Bqe
Shatasha Bqe
Feels Satisfied | Jun 29, 2023

Great

Read full quote

Summary of ZOX Customer Service Calls

37 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ZOX?

Shipping and Delivery Question:

  • “Lost shipment”
  • “Did not recieve order”
  • “Shipping”

Request for Information Question:

  • “Help with an order”
  • “Order status”

Account Question:

  • “Trying to change bank account”
  • “You took 30.44 out of my account today. I didn't order but one band and already paid for it”

Product/ Service Question:

  • “Defective adapter for Versa 3 watch band”
  • “Missing product”

Return/ Replace Question:

  • “I haven't received an Email back regarding my order I sent back for an exchange”
  • “Return”

Refund Question:

  • “Refund”

Cards Question:

  • “Can't get my card to go through, I'm handicapped and”

Activation/ Cancellation Question:

  • “To cancel an order”

Payments and Charges Question:

  • “Fraudulent use of purchased item/confirmation of last 4 digits of card usedcard”

Staff Question:

  • “Need costumer service help with size for exchange”

Other Question:

  • “Update address”
  • “I can't order on line. Won't go through”
  • “Sale”

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