Contact Zooplus Customer Service
How to Reach a Person at Zooplus
Investors/ Franchising:
-
+49 899 500 6100
Customer Service:
-
+44 186 595 1303International
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+44 186 595 1301
Zooplus Emails:
Zooplus Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Zooplus Phone Number | +44 186 595 1303 |
| Average Hold Time | From 3 to 5 minutes |
| Most Popular Zooplus Email Address | service@zooplus.com |
| Issue Resolution Rate | Low (30% reported full resolution) |
| Zooplus Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 38% phone, 62% email |
| Common Reasons for Contact | Product/ service, refund, shipping and delivery |
| Customer Effort Score | Low Effort |
| Prepare before the call to Zooplus | Order id or tracking number, first and last name or customer id or account number |
Contact Information
Zooplus Website:
Zooplus Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Support Hours:
Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 2:00 PM
Other Location:
Returns center:
Marktal 3
99880 Hoerselgau
Germany
Oxford
North Bailey House, New Inn Hall Street
Oxford, OX1 2EA, UK, GB
Krakow
ul. Lubelska 29
Kraków, 30-003, PL
Vienna
Taborstr. 1-3, Vienna
Austria 1020, AT
Strasbourg
2 rue du Vieux Marché aux Vins
Strasbourg, 67000, FR
Madrid
Calle de Génova, 17, Madrid
Autonome Gemeinschaft Madrid 28004, ES
Fax:
Summary of Zooplus Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Zooplus?
Shipping and Delivery Question:
- “Wrong delivery”
- “My delivery”
- “Box arrived very damaged”
Product/ Service Question:
- “Cat litter bags broken on arrival”
- “Ordering dog food”
Return/ Replace Question:
- “Change order”
- “Return”
Refund Question:
- “Refund”
Account Question:
- My zooplus account has been hacked
Payments and Charges Question:
- “Addebito errato”
Other Question:
- “Regarding future orders”
- “Order not processed”
- “It's already one week and I haven't still my order in Geneva”
Compare Zooplus Customer Service To
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