Zooplus Phone Numbers and Emails

Customer Service:

  • +44 186 595 1303
  • +44 186 595 1301

Investors/ Franchising:

  • +49 899 500 6100
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Zooplus Emails:

Customer Service
Investors/ Franchising
Press Inquiries
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Zooplus Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by email.

    Source Distribution
    36% phone 64% email
  • The best email to contact Zooplus is service@zooplus.com. 100% of customers use this email address to address their issues and concerns.

  • The best phone number to call Zooplus is 441865951303. 88% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Saturday.

View full overview ›
PissedConsumer Club

Contact Information

Zooplus Website:

Zooplus Help Center:

Corporate Office Address:

Zooplus SE
Sonnenstrabe 15
München, München 80331

Other Info (opening hours):

Customer Support Hours:
Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 2:00 PM

Other Location:
Returns center:
Marktal 3
99880 Hoerselgau

North Bailey House, New Inn Hall Street
Oxford, OX1 2EA, UK, GB

ul. Lubelska 29
Kraków, 30-003, PL

Taborstr. 1-3, Vienna
Austria 1020, AT

2 rue du Vieux Marché aux Vins
Strasbourg, 67000, FR

Calle de Génova, 17, Madrid
Autonome Gemeinschaft Madrid 28004, ES

More contact details


+49 (89) 95 006 503

Zooplus Rating Based on 3 Reviews

Rating details

more details
Delivery Service
Product or Service Quality
Customer service
Layout of Store

Rating stats

Rating trend

How Good is Zooplus's Customer Service?

Hayk Dzt
Hayk Dzt
Feels Satisfied | Apr 05, 2024

Not very good no help with problem

Read full quote
Aleeya Keg
Aleeya Keg
Feels Satisfied | Nov 09, 2023

attendo il pacco

Read full quote
Dyamond Eor
Dyamond Eor
Feels Satisfied | Apr 22, 2023

A very easy and satisfying experience

Read full quote

Summary of Zooplus Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zooplus?

Shipping and Delivery Question:

  • “My delivery”
  • “Box arrived very damaged”
  • “Where is my parcel”

Product/ Service Question:

  • “Ordering dog food”

Refund Question:

  • “Refund”

Account Question:

  • My zooplus account has been hacked

Payments and Charges Question:

  • “Addebito errato”

Return/ Replace Question:

  • “Return”

Other Question:

  • “It's already one week and I haven't still my order in Geneva”
  • “Will I get free gifts with my order”
  • “Probleme commande”

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