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Contact Zooplus Customer Service

How to Reach a Person at Zooplus

Verified Contact Information

Investors/ Franchising:

  • +49 899 500 6100

Customer Service:

  • +44 186 595 1303
    International
  • +44 186 595 1301
Send Message

Zooplus Emails:

Customer Service
Investors/ Franchising
Media
Press Inquiries

Zooplus Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Zooplus Phone Number
+44 186 595 1303
Average Hold Time
From 3 to 5 minutes
Most Popular Zooplus Email Address
service@zooplus.com
Issue Resolution Rate
Low (30% reported full resolution)
Zooplus Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›
PissedConsumer Club

Contact Information

Zooplus Website:

Zooplus Help Center:

Corporate Office Address:

Zooplus SE
Sonnenstrabe 15
München, München 80331
Germany

Other Info (opening hours):

Customer Support Hours:
Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 2:00 PM

Other Location:
Returns center:
Marktal 3
99880 Hoerselgau
Germany

Oxford
North Bailey House, New Inn Hall Street
Oxford, OX1 2EA, UK, GB

Krakow
ul. Lubelska 29
Kraków, 30-003, PL

Vienna
Taborstr. 1-3, Vienna
Austria 1020, AT

Strasbourg
2 rue du Vieux Marché aux Vins
Strasbourg, 67000, FR

Madrid
Calle de Génova, 17, Madrid
Autonome Gemeinschaft Madrid 28004, ES


More contact details

Fax:

+49 (89) 95 006 503

Summary of Zooplus Customer Service Calls

30 TOTAL
CALLS
00:00 AVG CALL
DURATION
30% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zooplus?

Shipping and Delivery Question:

  • “Wrong delivery”
  • “My delivery”
  • “Box arrived very damaged”

Product/ Service Question:

  • “Cat litter bags broken on arrival”
  • “Ordering dog food”

Return/ Replace Question:

  • “Change order”
  • “Return”

Refund Question:

  • “Refund”

Account Question:

  • My zooplus account has been hacked

Payments and Charges Question:

  • “Addebito errato”

Other Question:

  • “Regarding future orders”
  • “Order not processed”
  • “It's already one week and I haven't still my order in Geneva”

Compare Zooplus Customer Service To

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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