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Contact ZocDoc Customer Service

ZocDoc Phone Numbers and Emails

Toll-Free Number:

  • (855) 962-3621
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ZocDoc Emails:

Customer Service
Legal
Privacy Inquiries, Privacy Inquiries, Privacy Inquiries
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How to Contact ZocDoc?

Most Popular Number:

(855) 962-3621
Total calls: 91 Issues resolved: 3 Last call: Jun 10, 2025
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PissedConsumer Reporter

The ZocDoc phone number the patients can use to reach customer service is 1-855-962-3621. You can call this helpline for general information about the company's services and charges. The customer care advisors are also ready to help with booking, rescheduling, or canceling your appointment. The same phone line can be used to report incorrect provider details or trouble finding the right doctor. You can also call support for assistance resolving issues related to payments, refunds, or insurance compatibility. If you want to share your experience with the company's services or file a complaint, you can do so by phone as well. Service providers can contact the ZocDoc Help Center at 1-866-962-3621.

The ZocDoc email for general inquiries and questions is service@zocdoc.com. You can use this email to learn about the company's services, prices, and benefits. You can also contact the customer care team for assistance with booking an appointment or whenever you need to cancel it or reschedule for a different time. The same email can be used to report website accessibility issues or request help with login problems, password recovery, or updating your account details. The ZocDoc contact email for Privacy Policy concerns is consumer-privacy@zocdoc.com. You can also send Data Protection requests to privacy@zocdoc.com. The Data Protection Officer is available at privacy-notice@zocdoc.com as well.

The ZocDoc headquarters mailing address is Zocdoc, Inc., 568 Broadway, 9th Floor, New York, New York 10012, United States. This address is appropriate for information requests and official correspondence. You can also mail your service improvement suggestions, complaints, and general feedback to this office for the ZocDoc customer service team to consider. Privacy Policy and Data Protection-related inquiries can be sent to this office as well.
To reach the company's Phoenix branch, use the following ZocDoc address: Phoenix Office, B-260, 6991 E Camelback Rd, Scottsdale, AZ 85251. You can also contact the company's representatives at the Pune Office, 5th Floor, Onyx Tower, Koregaon Park, Pune 411001, Maharashtra, India.

The ZocDoc business hours are Monday to Friday between 8 a.m. and 8 p.m. ET. On weekends and holidays, you can contact the customer service team from 9 a.m. to 6 p.m. ET. You can call the ZocDoc support helpline within these hours to discuss your inquiry or request assistance with finding a specialist or scheduling an appointment. You can also reach the customer care agents via live chat within business hours. Alternatively, you can email your feedback, complaints, and compliments to the ZocDoc Help Center whenever it's convenient for you, and the company's representatives will respond as soon as they study your case.

You can visit the ZocDoc website whenever you need to get in touch with the customer service team. Scroll to the bottom of the homepage to find the ZocDoc section on the left, and select the Contact Us option. Click the "Chat with an Expert" button in the bottom right corner of the screen and provide your contact info. Type your question to start the conversation with the live agent. Note that ZocDoc chat operators are available Monday through Friday between 8 a.m. and 8 p.m. and from 9 a.m. to 6 p.m. ET on weekends and holidays. You can also click the email link to send a direct message.

ZocDoc Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    73% phone 27% email
  • The best phone number to call ZocDoc is 8559623621.

  • The longest wait times are on Wednesday and Monday, while the shortest are on Sunday. The average call time is 10 minutes.

  • People call ZocDoc mainly because of request for information, account and product/ service.

View full overview ›
PissedConsumer Club

Contact Information

ZocDoc Website:

ZocDoc Help Center:

Corporate Office Address:

Zocdoc, Inc.
568 Broadway, 9th Floor
New York, New York 10012
United States

Other Info (opening hours):

Phoenix Office

B-260

6991 E Camelback Rd

Scottsdale, AZ 85251


Pune Office

5th Floor, Onyx Tower

Koregaon Park, Pune 411001

Maharashtra, India

More contact details

Fax:

+1(800) 701-9607

ZocDoc Rating Based on 8 Reviews

Rating details

2.5
more details
Price Affordability
Additional Fees
Product or Service Quality
Location

Rating stats

Rating trend

Summary of ZocDoc Customer Service Calls

91 TOTAL
CALLS
10:20 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Compare ZocDoc Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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