Zilch Phone Numbers and Emails

Toll-Free Number:

  • (844) 945-2401
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Zilch Emails:

Customer Service
Technical Support
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Zilch Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Zilch is 8449452401.

  • The longest wait times are on Monday, while the shortest are on Saturday.

  • Be prepared for the call as Zilch may ask you for the following information to identify you as a customer: tin, address or first and last name.

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How to Contact Zilch Customer Service?

Most Popular Number:

(844) 945-2401
Total calls: 114 Issues resolved: 3 Last call: Jul 17, 2024

The Zilch phone number for customer service inquiries is 1-844-945-2401. You can call this helpline for general information about the company and its services. The professional customer care agents will answer your questions about the credit limit, payments, and rewards, help you manage your account, and explain the details of the refund process. Customers from the UK can use the following Zilch number to reach support: +44-203-405-9775. You can also call this phone line if you experience financial difficulties and need to discuss your matter with the company’s representative. The same Zilch contact number can be used to report fraud. If you have questions regarding the Privacy Policy, dial 1-877-552-7255.

The Zilch email address for USA clients to contact customer service is us.support@zilch.com. Customers from the UK can reach the Help Center at support@zilch.com. If you want to file a complaint, write to complaints@payzilch.com, and the company’s representatives will get in touch with you to offer ways to resolve your problem as soon as they investigate your case. If you suspect you have become a victim of fraud, report the issue to security@zilch.com. The Zilch email for the Privacy Policy inquiries for UK clients is privacy@zilch.com. The USA residents can reach the Data Protection Officer at privacy.us@payzilch.com. The Media Relations Team is available at press@payzilch.com.

The Zilch headquarters mailing address is Zilch USA Inc., 78 SW 7th St 8153, Miami, Florida 33130, United States. You can send official correspondence and documentation to this office. The Zilch customer service team is also ready to handle consumers’ concerns, complaints, and compliments sent to this address. If you have questions regarding the Privacy Policy and Data Protection, mail them to Zilch USA, Inc., 1111 Brickell Ave., Suite 1870, Miami, Florida 33131, United States. Another company’s corporate office is located in the United Kingdom. You can reach the official representatives by mail at Zilch Technology Limited,111 Buckingham Palace Road, London, England, SW1W 0SR, United Kingdom.

The Zilch office hours are Mondy to Friday from 9 a.m. to 6 p.m. EST. You can call the company’s phone support for information and assistance daily between 8 a.m. and 7 p.m. EST. The Zilch customer service live chat is operational daily from 9 a.m. to 6 p.m. EST. If your inquiry is not urgent, you can email it to the Help Center, and the customer care agents will contact you as soon as they study your request. To file a complaint, send it to complaints@payzilch.com, and the company’s representative will confirm it within five business days. The time to investigate the issue may take up to 8 weeks.

You can access Zilch online chat from the mobile app. Open it on your device and log into your account. Tap the menu button, select the Help option, and click the Start a Live Chat button. Type your question or describe your issue to start the conversation with the Zilch live chat operator. You can file a complaint, share your feedback, or request assistance managing your account via the chat. Provide the required information and follow the instructions from the Zilch customer support agent to resolve the problem. The live Help Center representatives are available via chat daily from 9 a.m. to 6 p.m. EST.

PissedConsumer Club

Contact Information

Zilch Website:

Zilch Help Center:

Corporate Office Address:

Zilch USA Inc.
78 SW 7th St #8153
Miami, Florida 33130
United States

Other Info (opening hours):


Monday - Friday: 9:00am - 6:00pm (EST)

Other Location:

123 Buckingham Palace Road,


England SW1W 9SL,

United Kingdom

More contact details

Zilch Rating Based on 3 Reviews

Rating details

more details
Product or Service Quality
Customer service
Privacy and Data Security

Rating stats

Rating trend

How Good is Zilch's Customer Service?

Yajayra Yaz
Yajayra Yaz
Feels Disappointed | Jul 05, 2023


Read full quote
Cindee Wbo
Cindee Wbo
Feels Neutral | May 05, 2023

all okay, staff very friendly

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Summary of Zilch Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zilch?

Payments and Charges Question:

  • “Payment”
  • “Been charged twice on a purchase”
  • “Fraud on the account”

Cards Question:

  • “My card not working”
  • “Card has been stolen and used phone stolen”
  • “Card not working”

Account Question:

  • “Cant get in my account”
  • “Problems with account”
  • “Trying to set up an account”

Refund Question:

  • “Refund”
  • “Release the rest of the refund they have it already”

Activation/ Cancellation Question:

  • “Order cancelled refund my payment”
  • “I cant do the app to join said to call i to un deactivate it”

Request for Information Question:

  • “About my account”
  • “To speak about arrears”

Product/ Service Question:

  • “Does Zilch work with Mac computer”

Website/ Application Question:

  • “Cant complere application”

Other Question:

  • “Update my email”
  • “Incorrect details”
  • “Change no”

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