New York, New York
Not resolved
Diversity of Products or Services
Price Affordability
Product or Service Quality

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit if I should need to return them for any reason. When I did in fact need to return them, they did not give me a full credit even though the glasses were in perfect condition.

So they lied.

When I wrote to complain to the company that I was not told the truth, they referred to their policy of partial credit which was written on their website. Fine, but I do not like being TOLD something on the phone that contradicts the store policy.

To me that is deception. Tell the truth, especially when the customer asks!

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Let the company propose a solution.

Zenni Optical Pros: Fast.

Zenni Optical Cons: Wasting my time.

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