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I ordered glasses for the first time after my daughters and several friends had a good experience with them, loved their glasses, and received them quickly. I ordered from them because another company had slow shipping (but way better glasses).

It has now been 13 days since I ordered my glasses and they have not shipped. I sat on the phone for 20 minutes on hold (the recording said there was a 5 minute wait) and tried to chat with them and got a message they were busy and to leave an email. When I finally got someone on the phone, they said the glasses were done and sent to a shipping facility and that it would be another 14 to 21 days before they arrive.

SO frustrated! I won't order glasses from Zenni again.

Product or Service Mentioned: Zenni Optical Eyeglasses.

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Anonymous
#1683250

Similar situation. Ordered Apr 26, as of May 6 still "processing". How is it Lenscrafters can make them in 1 hour, but these people take 2 weeks (or more)?

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