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On 2nd april 2023 a lady drove into my van which was parked in a car park,

I rang zenith to report this the next day and gave the details from the 3rd party at fault,

The lady who hit my vehicle has admitted liability in writing and this was explained in the phone call,

I have been passed over to enterprise accident management company and explained to them that there is damage to steering and body work and i want to get my own estimates of repairs which then are to be submitted to the 3rd party insurance at fault,

I have explained this to zenith/enterprise accident management company on 21st april which took over 3 hrs of phone calls being passed around to different departments, which cost me over £35 on my landline,

I have had 2 emails from enterprise accident management company 1st email on 25th April with no response to my reply and 2nd email on 4th May asking me to take my vehicle to a body shop they have arranged,

I have emailed them back explaining its not just body work issues and i want to know who to email my quotes for repairs to if the 3rd party insurance want to repair my vehicle and have the 3rd party been notified of the Issues i have with my vehicle, Its now 24th May and i have had no response from enterprise accident management company,

I have asked enterprise accident management for my vehicle to be assessed by an authorised accident assessor and this has been ignored with no response,

I would advice anyone to think twice about insuring there vehicle with this company Zenith as they pass a non-fault claim to enterprise accident management company who are useless and just ignore your legal requests to submit your own estimates of repairs.

User's recommendation: AVOID ZENITH VEHICLE INSURANCE, THEY PASS YOUR CLAIM ONTO ENTERPRISE ACCIDENT MANAGEMENT COMPANY WHO THEN IGNORE YOUR REQUESTS TO SUBMIT YOUR OWN ESTIMATES OF REPAIRS TO YOUR VEHICLE WHICH LEGALLY YOU ARE ENTITLED TO DO SO, ABSOLUTELY SHOCKING COMPANY.

Preferred solution: Apology.

Zenith Insurance Cons: Not a very helpful company to there customers.

Location: Cardiff, Wales CF10 2, United Kingdom

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