Zara - Bad quality with very bad response from customer service
I have purchased a suit ~4 months ago from Zara City Stars branch.
A couple of days ago i suddenly found the trousers is cut as shown in the attached photo which is clearly a poor quality of materials or storage!!
I have reported the case to Zara Cairo Festival City Mall Asst. Store Manager which cleared that it is a quality problem and directed me to initiate an email to the customer service. I received the response from the customer service that they didn't receive any complain regarding this suit and it is not their responsibility!!
More Review Details
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
What I liked
What I disliked
- Poor quality of merchandise
- Customer service
- Not caring about customer satisfaction
- Reason of review:
- Bad quality
- Preferred solution:
- Full refund
- Product or service
- Zara Trousers
- Review category
- Footwear and Clothing
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