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Contact Zales Outlet Customer Service

How to Reach a Person at Zales Outlet

Verified Contact Information

Toll-Free Number:

  • 1-855-338-1760
    Text
Call Now
Send Message

Customer Service:

  • 1-800-311-5393

Investors/ Franchising:

investorrelations@signetjewelers.com

Legal:

privacy@signetjewlers.com
Privacy Inquiries

How to Contact Zales Outlet?

The Zales Outlet phone number, (855) 338-1760, is a toll-free helpline to consult company representatives via text messages. Clients can use it to relay any issue, inquiry, or complaint during working hours, and the agent will respond as soon as possible. Those seeking to communicate via call can dial the customer service number, (800) 311-5393. When calling, the agent might ask them to provide their personal identification details and specific details about the issue to ensure clear and effective communication.

You can reach Zales Outlet customer service via email at investorrelations@signetjewelers.com. This email address is published explicitly for investors in franchising. Those reaching out with a legal or privacy inquiry can use a different email address, privacy@signetjewlers.com, to route their request to their respective agent. However, that must be done during the Zales Outlet hours to ensure prompt responses.

Consumers can request Zales Outlet’s customer service seven days a week, yet at different hours. From Monday to Friday, the recommended hours to reach out are from 8:00 AM to 12:00 AM ET. For consultation on Saturday, the company offices are open from 10:00 AM to 10:00 PM ET. Lastly, the Zales Outlet hours for assistance on Sunday are between 12:00 PM and 9:00 PM ET. However, these hours are only specified for calling or visiting the company headquarters, Sterling Jewelers Inc., at 375 Ghent Road, Akron, Ohio 44333, United States. Those seeking to email their queries can do so at any time.

The company's official website features several consultation options on its Contact Us page. For instance, there is an option to seek real-time assistance with warranty issues and order-related concerns by initiating a live chat with Zales Outlet customer service. You can also use the live chat feature to connect with a jewelry expert for help choosing the right product. For other general concerns, click on Text to send a message to the agent via the toll-free Zales Outlet phone number. The website also features several self-help options, including details about return and exchange policies, delivery pickup guidance, order tracking, in-store services, and gift cards for user convenience.

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Contact Information

Zales Outlet Website:

Zales Outlet Help Center:

Corporate Office Address:

Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 7:00pm ET

Saturday: 10:00am - 6:30pm ET

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