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AVOID YOURMECHANIC LIKE THE PLAGUE. I have been holding off towards writing this for a week and a half, giving the assigned mechanic, Alex benefit of the doubt but he's rescheduled 4 times!

AND what makes it worse -- he reschedules HOURS AFTER he's supposed to be there?? I don't understand how YourMechanic operates like this? Like you guys seriously have NO standards for the contracted mechanics operating under your entity.

This is the WORST company I have EVER dealt with hands down. The Uber charges and time lost at this moment now is basically irreversible because I've had no car for 2 weeks.

Product or Service Mentioned: Yourmechanic Customer Care.

Reason of review: Bad quality.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

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Anonymous
#1375368

Hi Colby,

Thank you for your feedback. Your mechanic should aim to be honest, prompt, and thorough in every customer interaction.

We apologize if your experience did not meet this expectation. This does not reflect the level of customer service we aim to provide.

We are forwarding your feedback to the proper department for review.

Best regards,

YourMechanic Team

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