Lawrenceville, Georgia
0 comments
Not resolved

Update by user Jul 01, 2016

Yourmechanic tried to discredit my experience with another review site, so I decided to add the proof to corroborate my review here.

Original review posted by user Jun 30, 2016

Mechanic came to replace the wheel hub assembly with brand new parts.Wheel bearings had to be pressed into the hub.

After repair the wheel was locked up. Mechanic recommended a new Steering knuckle and scheduled appointment for next day. Upon arriving for the new appointment Mechanic informed me that the work done the day before would be destroyed, i.e. the wheel bearings, when replacing the knuckle.

Company will not pay for the new and unused part to be replaced. Company nitpicked about implied warranty over a $38.00 part.

Tried to force a decision about the work.I let company dismiss Mechanic and cancel.

I liked: Jose the mechanic, Ease of quotes.

I didn't like: Customer service, Vague inferrences to warranty, Lack of respect, Lack of consumer advocacy in mission, Lack of empowerment to satisfy or negotiate.

Review #874984 is a subjective opinion of a user.

2.2
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Website
Product or Service Quality
Staff
Value for money
Price Affordability
Customer service
Turnaround Time
Service Scheduling
Reliability
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Yourmechanic Car Repair
Reason of Review / Monetary Loss Non Disclosure and bad practices / $200
Preferred solution Full refund

Had an Experience with YourMechanic?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Hercules Tires Tires Review from Sun Prairie, Wisconsin Hercules Tires "What can I say I have never had tires this bad they seem to be falling apart right before my eyes . It seems to start on the 3rd tread..." Read more Mavis Discount Tire - PREYED ON MY WIFE AND TRIED TO RIP US OFF!!!!!! Mavis Discount Tire "On March 1st my wife took our 2006 Hyundai Sonata into the Mavis Discount Tire located at 1860 North Olden Ave. in Ewing Twp. NJ. Our driver side window would..." Read more Bethpage Car Wash - CRIMINAL OWNER RUINED MY SON'S CAR Bethpage Car Wash "My son brought in his Chevy Avalanche to BETHPAGE CARWASH for a standard wash. When the vehicle emerged from the washing bay, he noticed that the beautiful chrome rims on..." Read more Mavis Discount Tire - Botched Alignment Mavis Discount Tire "I bought 2 new tires elsewhere because the last time I bought tires there they put the wrong size on. Mavis did an alignment on the vehicle & 5 weeks..." Read more Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping Lumber Liquidators "Purchased Morning Star solid wood Bamboo flooring for a house in Lake Arrowhead, Ca. It was installed in January 2016. Livingroom, two bedrooms, halls and family room. Now, in June,..." Read more Naca - LIARS Naca "Your staff does not know about how the NACA program works nor do you have respect for the time that we attend your appointments every month, to say the same..." Read more 2 boxes of original flavor honey maid graham cracker all crushed up!!! Honey Maid "I bought a box of honey maid graham crackers on 6/9/17 as a COOKIE snack for my kids..which were more of crushed graham crackers...which was Very Very messy!!! They love..." Read more Party City - Awful customer service and cheap products Party City "Be careful when shopping at #PartyCity. They do not accept returns without a receipt or even offer store credit for unopened products. In addition, I purchased an overpriced jumbo ice..." Read more