YourMechanic - Company will not replace a new part their mechanic installed but has to destroy

3 of 4 YourMechanic reviews

Update added by user Jul 01

Yourmechanic tried to discredit my experience with another review site, so I decided to add the proof to corroborate my review here.

Original review posted by user Jun 30

Mechanic came to replace the wheel hub assembly with brand new parts.Wheel bearings had to be pressed into the hub.

After repair the wheel was locked up. Mechanic recommended a new Steering knuckle and scheduled appointment for next day. Upon arriving for the new appointment Mechanic informed me that the work done the day before would be destroyed, i.e. the wheel bearings, when replacing the knuckle.

Company will not pay for the new and unused part to be replaced. Company nitpicked about implied warranty over a $38.00 part.

Tried to force a decision about the work.I let company dismiss Mechanic and cancel.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Service Scheduling
Product or Service Quality
Website
Value for money
Staff
Advertised vs Delivered
Customer service
Price Affordability
Discounts and Special Offers
Reliability
Turnaround Time
More

  • What I liked
    • Jose the mechanic
    • Ease of quotes
  • What I disliked
    • Customer service
    • Vague inferrences to warranty
    • Lack of respect
    • Lack of consumer advocacy in mission
    • Lack of empowerment to satisfy or negotiate

Reason of review:
Non Disclosure and bad practices
Preferred solution:
Full refund
Monetary loss:
$200
Review category
Service Centers and Repairs
review #874984 by

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