Homer, Alaska
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4 comments

My first order had a defective lip gloss. I didn't want to deal with calling or emailing and possibly having to pay postage to send it back.

I kept for several months in case I got around to it but I am very busy and don't have time to deal with this type of thing. The first two mascaras I got were amazing! The 3rd, 4th and now 5th have been absolute ***, only working for a few days and then acting as if they were a year old. I keep going back to one of my original tubes which is almost a year old.

I finally went to email support and they need a product lot number or I can't even submit my email to them. I don't know what that is but I assume it's in paperwork I have to dig up. I don't have time for this!! I sold avon for years.

If someone needed to return something it was given back to me and I had to deal with it. This company makes the customers do all the work when they screw something up.

I love the lashes when they work. Going to start asking at cosmetics counters for a similar product.

Reason of review: Damaged or defective.

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Anonymous
#1150003

Its not a bad batch. I've heard from so many people that this is happening and I think they are cutting corners even though their products cost a small fortune.

Anonymous
#1110264

I recently had my first mascara that I wasn't 100% happy with. The fibers were more clumpy than before.

I think they may have froze during shipping as it was very cold here when it arrived. Anyway, I just sent a picture and they sent me a new one right away. No questions and no need to return the product. I was amazed.

Also, I did provide the lot number (it's always right on the product - there was a guide on the support request that I filled out).

I've also just sent an email before to support@youniqueproducts.com when my computer was having issues and wouldn't let me submit the online support request through their website. Hope this helps!

Anonymous
#1067637

The product number is literally on the bottom of the product its a little sticker on the bottom. also younique customer service is amazing even tho I had my mascara for over a month they are still sending me a replacement and all i had to do was send them a picture no sennding back no shipping fees nothing!

Anonymous
#1050813

That really sucks the big one! You got the bad batch.

For future information the lot number should be located at the bottom of your mascara. Try to find a good rep.

Even if you have to find them in another area. If they are a good rep they will handle your claim for you.....