This is the worst customer service I have ever dealt with. I am new to Younique and was convinced to try their products by my daughter who is a presenter.
I have been a dedicated user of meaningful beauty products for five plus years. On the advice of my daughter I was advised to buy the presenters kit that came out September 15, 2016 and included their new royalty line in hopes that I would be a new customer. I was going to try the samples the morning after I received my shipment which was September 19,2016. On the morning of September 20 I went to try the products and the tubes were empty.
I called customer service and spoke to Morgan and she informed me that the tubes only contain a drop and was no help at all except to say sorry for your disappointment. I then ask to speak with a supervisor and was connected to Hillary and got nowhere with her either. I explained to them both that I was a meaningful beauty user but was considering switching and that made no difference. I was not expecting a refund I was just asking to be sent some more samples so I could try the products and neither one cared.
Hillary then informed me I would need to take a video of me squeezing the products so they could see if they were empty. I was extremely irate at being a new customer and feeling like I was being called a liar. I would have expected them to say give us another chance and let us make this right they were samples for crying out loud.
I guess my $165.00 dollars purchase was not significant enough to matter, but my daughter had also convinced my niece and my friend to give Younique a try and now they won't be getting their business not to mention I came to work today and told all my coworkers about my negative experience. I am extremely disappointed in not being able to support my daughter as a presenter and will keep giving my money to meaningful beauty and covergirl.
Product or Service Mentioned: Younique Customer Care.
Reason of review: Bad quality.