Contact Ylighting Customer Service

Once an item has shipped, cancellation is not possible. In most cases custom, special order and non-returnable items cannot be cancelled. Cancellation requests may take several days to process and The User will be sent an email upon confirmation. If an order ships prior to confirmation, The User may have the option of returning the item once it is received. A refund will be issued following the standard return process. While www.ylighting.com hope The User of company services love The Client's purchase, Website understand that The Client may need to return it. YLighting accepts returns on a vast majority of Ylighting's' products—in new, uninstalled condition and original packaging—within 30 days of receipt, unless otherwise noted on the item's product page. Once The Client's return request has been authorized, The User of company services can download The Customer's shipping labels or receive them by email. Simply print, attach to the box and drop off at The Client's local UPS store.

To read more: https://www.ylighting.com/customer-service/returns.html

To read more: https://www.ylighting.com/customer-service/free-us-shipping.html

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY. If The Client of Ylighting are not eligible, or do not agree to these Terms, then please do not use the Service. These Terms of Use provide that all disputes between The Client and YDesign Group will be resolved by BINDING ARBITRATION. The Client of Ylighting AGREE TO GIVE UP The Client's RIGHT TO GO TO COURT TO ASSERT OR DEFEND The Customer's RIGHTS UNDER THIS CONTRACT (except for matters that may be taken to small claims court). The Client's rights will be determined by a NEUTRAL ARBITRATOR and NOT A JUDGE OR JURY and The User's claims cannot be brought as a class action. Please review Section 20 for the details regarding The User's agreement to arbitrate any disputes with YDesign Group. The Client must be at least 18 years of age to use, including to place any order through, the Service, and The Client of Ylighting may not use the Service if The Customer have previously been suspended or removed from the Service.

To read more: https://www.ylighting.com/customer-service/terms-and-conditions.html

This Policy describes the information that Website gather from The Customer on the Service, how The Company use and disclose that information, and the steps Ylighting take to protect that information. By using the Service, The Client of Ylighting consent to the privacy practices described in this Policy. When The User of company services use the Service, The Client may provide and www.ylighting.com may collect what is generally called "personally identifiable" information, or "personal information," which is information that specifically identifies an individual. Examples of personal information include name, email address, mailing address, telephone number, and credit card or other billing information. Personal information also includes other information, such as date of birth, geographic area, or preferences, when any of that information is linked to information that identifies a specific individual.

To read more: https://www.ylighting.com/customer-service/privacy-policy.html

To read more: https://www.ylighting.com/faq.html